Steve Rittter
Steve Rittter at Ourisman Chrysler Dodge Jeep RAM
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Steve Rittter | Page 3

Service Writer

Ourisman Chrysler Dodge Jeep RAM

12430 Auto Drive
Clarksville, MD 21029

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4.4
76 Reviews
4.4

76 Reviews

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76 Reviews of Steve Rittter

February 26, 2021

Dealership Rating
Employee Rating

After moving to the area, this was our first time at this dealership. Everyone was incredibly pleasant and helpful, and took the time to answer any questions we had. I cannot state enough how nice everyone w More

by Amy H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: The two ladies at the service department cashiers office. Sorry, didn't catch their names.

January 14, 2021

Dealership Rating
Employee Rating

Steve Ritter is experienced, professional, knowledgeable, and efficient. I was in and out quickly. An outstanding experience. The whole team in Clarksville is like family. More

by Reward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borakove, Jason Kerr

October 23, 2020

Dealership Rating
Employee Rating

Never dissappointed always a great experience! Professional, Friendly, Honest top Quality service! Great Value and I am always confident I made the Best Choice in where to Buy my Cars and Have the More

by DocGMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget , Mike Catron, Matt Strine, John Erbe, Moe Qureshey

Oct 26, 2020

Ourisman Chrysler Dodge Jeep RAM responded

DocGMD, Thank you very much for the 5 star review and kind feedback! We greatly appreciate your continued business and trust in Ourisman.

October 22, 2020

Dealership Rating
Employee Rating

My advisor was Steve Ritter and he provided great service. Steve was professional, courteous and easy to talk to. I’m happy that Ourisman is near where I live and convenient but most importantly that More

by Lolo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2020

Ourisman Chrysler Dodge Jeep RAM responded

Lolo, Thank you very much for your 5 star review and your feedback! We understand you have many choices in where to service your vehicle, therefore we are very thankful that you choose Ourisman. As you already know, you're in great hands with Steve and we look forward to seeing you at your next service interval.

October 13, 2020

Dealership Rating
Employee Rating

Fantastic service as usual. We had an oil change performed. We were pleasantly surprised with the tire rotation and washing of vehicle. We wash our wrangler but after service it was sparkling!! Than More

by nightcastle2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2020

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for the 5 starts and wonderful feedback. We greatly appreciate your business. We look forward to seeing you at your next service interval!

October 12, 2020

Dealership Rating
Employee Rating

I took my 2018 ram truck for 16,000 service and everything was not completed. Actuator did not get checked. No hurry in going back. tires did not get rotated. More

by tlp665
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Steve Ritter

Oct 27, 2020

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for your feedback Tim. I did some digging into your service record and found that the technician left detailed notes on the condition of the actuators along with the results from those tests. To say it did not get checked, is false. I am also going over the notes from when you came in and it doesn't appear that a tire rotation was discussed or asked for by you. I would love to clear up any misunderstanding with this visit. If you care to discuss, my name is Jeff Borakove, General Manager, and I can be reached at (410)988-8100 ext 221. Thank you

October 04, 2020

Dealership Rating
Employee Rating

Purchased 4 tires (buy 3 get 4th for a $1) and Mr. Steve Ritter was my service manager/associate. Entire process went smoothly and took less than two hours for appt. I also use the Ourisman Express Lane f More

by Trim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 19, 2020

Dealership Rating
Employee Rating

Great customer service. Eager to help diagnose and repair my vehicle, getting me back on the road. Clean rentals and if available, a lifted jeep rubicon, with nice bells and whistles. More

by thimaspittsjr
Recommend Dealer
Yes

September 15, 2020

Dealership Rating
Employee Rating

Contacted Service Mgr. John and Service Tech Steve regarding a Warranty Issue with my Charger They were on it immediately, kept updated throughout process Cannot say enough great things about this D More

by egunningjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Service Manager John

September 05, 2020

Dealership Rating
Employee Rating

I am so grateful for the service team especially Steve. They do everything they can to get it done right. Thanks Ourisman for your help. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Catron

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