Steve Lemke | Page 7

Off Day? This was me 2nd ever visit to the service center after buying my certified Camry about a month ago from CR Toyota. Since they haven't fixed this yet, This was me 2nd ever visit to the service center after buying my certified Camry about a month ago from CR Toyota. Since they haven't fixed this yet, I'll need to go back a 3rd time. I'm simply trying to get the maps updated in the Navigation system. I was told this should take about an hour. At the 1st appointment, they told me that I needed to come back since they had not ordered the USB stick with the map update. Here's what I experienced on my 2nd visit. 1. Check in was not friendly, but I was willing to overlook that from Joe. Everyone can have an off day. 2. Shortly after I checked in I remembered that I wanted them to look at the "Service light" that had been on for a few days. I went back to Joe and waited without him acknowledging me while he finished some work on the computer. Another Service Rep. asked if I needed help. I told him I was waiting for Joe since I had just checked in with him. After a minute or two Joe asked for my name and then told me that Steve is my Service Rep and I should speak to him. I was a bit surprised. No offer to help; he didn't remember me from a few minutes ago, etc., and he wanted me to go to someone else. Then he seemed to catch himself and asked what I needed. I explained about the service light and he told me it just had not been reset from the last time it was there. After that, he asked my name again and looked up the vehicle to confirm that it didn't have any needed maintenance and the light did need to be reset. 3. While waiting for my vehicle, I overheard a very heated argument with a customer. I never saw the customer, but he was not being reasonable. What I did overhear were loud comments from Joe like this: "I don't have to do anything for you." "You can go ...." and when the customer yelled at him to just service the vehicle and tried to enter the customer service lounge, Joe yelled, "Hey! Get back here. I'm not done with you!" Everyone in the lounge heard this. 4. After 90 minutes I went to Steve (apparently my service rep) and asked about my car. After he checked on the car he told me that they overlooked (forgot) letting me know it couldn't be done. The USB stick they received from Toyota was bad. He explained that they would re-order the USB stick and schedule with me once it arrived. Then, he told me to go to the cashier's office to get my paperwork and keys. 5. The cashier couldn't find my paperwork or keys. She left me at the counter to talk to the service rep and returned about 5 minutes later. She was also told that my paperwork and keys should be with her, but she couldn't find them. I decided to return to the service area to look myself. I found that my car was parked in the service center, but the keys weren't readily visible. 6. After looking for the keys, I found them in the cup holder along with the technician's empty coffee cup. Apparently he'd been drinking his coffee while trying to update the nav system. 7. I took the coffee cup to the service rep's desk (he still wasn't around), and returned to my car to leave. After I was in my car and about to leave Steve appeared and told me that my keys were in my cup holder and that's where I should expect to find them. I reminded him that he told me to go to the cashier's window. Instead of an apology, I received an argument. Wow! Such a simple appointment, and so many negative experiences. Later I thought I would call them to speak to the Service Center Manager. Instead I was dumped into the voice mailbox of the HR/Service Center manager. Frustrating. I hope the third appointment is my last. More

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Trustworthy. Long ago, this dealership earned our trust and loyalty. They have never let us down. I prefer to have our routine oil change service done there beca Long ago, this dealership earned our trust and loyalty. They have never let us down. I prefer to have our routine oil change service done there because the staff is so friendly and competent. More

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Love it! I bought my 2013 Camry about a year ago. I was very impressed with everyone during our purchase since we were there very late on a Saturday - everyone I bought my 2013 Camry about a year ago. I was very impressed with everyone during our purchase since we were there very late on a Saturday - everyone was still very helpful and patient. We got the two year Toyota care which I have used for every service. I love going to the service department. Space where the kids can play, Starbucks coffee and hot chocolate, pie, cookies and popcorn. Almost as relaxing as an afternoon at a cafe! More

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Insurance repair Steve Lemke diagnosed the problem immediately as a broken water pump. This happened on a friday and was a surprise visit. He contacted the insurance C Steve Lemke diagnosed the problem immediately as a broken water pump. This happened on a friday and was a surprise visit. He contacted the insurance Co. and told them of the problem plus other possabilties and told us they would get right on it. He called us on Mon. P M and the car was finished. We couldn't expect better service than that! Thanks Mary and Weir Nelson. More

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Service work Very friendly and knowledgeable staff! It is always a pleasure doing business with this dealership. Clean facility and amazing waiting room with compl Very friendly and knowledgeable staff! It is always a pleasure doing business with this dealership. Clean facility and amazing waiting room with complementary snacks and beverages. Special thanks to my mechanic Scott! Chris does a top notch job running this dealership! Thanks guys! More

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Above and Beyond I have known Steve for several years and know him to be very pleasant, helpful, honest and fair. I arrived early for my appointment and the service d I have known Steve for several years and know him to be very pleasant, helpful, honest and fair. I arrived early for my appointment and the service dept. got to work right away. My wait was less than expected and I was on my way with the satisfaction that Steve and the entire Service Department had done a thorough service to my Avalon. This dealership is tops in my book. More

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Great Service Appointment when wanted. Right in...right out! Pie and coffee!! Who would go somewhere else? Knowledgeable, courteous techs. We travel from out of t Appointment when wanted. Right in...right out! Pie and coffee!! Who would go somewhere else? Knowledgeable, courteous techs. We travel from out of town to get this great service. More

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We needed to replace the key fobs and change the code on our Prius since my coat with the keys in it had been stolen. Steve Lemke did a masterful job setting us up to do so. Steve and Joe handled the appo our Prius since my coat with the keys in it had been stolen. Steve Lemke did a masterful job setting us up to do so. Steve and Joe handled the appointment time and day and the work was done well and fast. The bonus was the they found out the good fob could be recoded and not replaced lowering the job $ 150 from the quoted amount. Great job guys. Larry More

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Service team is friendly and easy to deal with. Service is prompt and quality level is high. I trust this service center to do the right work right. is prompt and quality level is high. I trust this service center to do the right work right. More

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Steve, Tim, and Bill were very helpful with their knowledge of the product, and their patience in answering my questions. Plus, Steve was very helpful in my decision to purchase a new Toyota Camry r knowledge of the product, and their patience in answering my questions. Plus, Steve was very helpful in my decision to purchase a new Toyota Camry rather than a used one. He didn't push one direction over the other, but patiently answered my questions. The incentives were key to my purchase, so I would recommend asking about these early in the buying process. More

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