Steve Lach | Page 2
Service Consultant
Toyota of Bourbonnais
555 William Latham Dr.
Bourbonnais, IL 60914
I'm a fun loving guy who loves my customers and my Harley! When you need service ask for "Big Steve"! I'm also a veteran of the United States Marine Corps and served in Operation Desert Shield, Desert Storm, and Restore Hope Somalia.
Read moreDealership Experience
27 yrs, 10 mos
Industry Experience
32 yrs
Specialties & Trainings
Certified GM Technician
Master Jeep Technician
86 Reviews
Write a Review86 Reviews of Steve Lach
June 07, 2023
Traded in a car. Was deceived on what features were in the new car. Traded it back for one with features. Appreciate they made things right, but still sitting on a lo Was deceived on what features were in the new car. Traded it back for one with features. Appreciate they made things right, but still sitting on a loss and registration for the new car is a mess. Lisa was really nice. At the same time our experience with this Toyota has deteriorated significantly in the last few years since the new management has taken over. Do better. Also the Ceramic package is a such a scam. Went in for the coating and it took 30 minutes. Having clayed my own car before, it takes way more than 30 minutes to apply a good ceramic coating. Save your 7.5-9k and get it done with a professional for 500 or so. More
Other Employees Tagged: Dan Ballard, Greg Chip, Matt Hadley
May 09, 2023
Knowledgeable and genuine dealer! We’ve purchased 3 cars from Janelle Hindman and she’s the most personable and honest sales leader. Always looks out for our best interest and listens We’ve purchased 3 cars from Janelle Hindman and she’s the most personable and honest sales leader. Always looks out for our best interest and listens to our needs. Dan took care of our finance needs and truly works to find the most affordable deal that works the best for you! Transaction is smooth and nearly effortless and knowing service will always be top notch is a big plus. More
Other Employees Tagged: Dan Ballard, Janelle Hindmand
May 04, 2023
Great to work with and very friendly. Always kept us up dated on the progress f the new auto once we ordered it. Always kept us up dated on the progress f the new auto once we ordered it. More
Other Employees Tagged: Dan Ballard, Janelle Hindmand
April 19, 2023
Janelle and the entire group at Toyota of Bourbonnais made our experience positive. She really worked with us to get a price we were comfortable paying and answered many questions. Dan made the paperwor made our experience positive. She really worked with us to get a price we were comfortable paying and answered many questions. Dan made the paperwork process easy. Steve in service has been there for all 5 vehicles that we have bought and serviced them all. He’s always been pleasant and knowledgeable. More
Other Employees Tagged: Dan Ballard, Janelle Hindmand
March 02, 2023
We have purchased a few Toyotas from the dealership and had them serviced there also. We always get friendly efficient service at a reasonable cost. We have dealt with Steve Lach many times over the year had them serviced there also. We always get friendly efficient service at a reasonable cost. We have dealt with Steve Lach many times over the years and count on him for good service and the right answers to our questions! More
March 01, 2023
Dan and George help me purchase my 2021 RAV4, they help me get a better rate and monthly payment, I trade in my 2020 Toyota which I got from them in 2021 Jan…… it’s been a week now, this RAV4 is treating m me get a better rate and monthly payment, I trade in my 2020 Toyota which I got from them in 2021 Jan…… it’s been a week now, this RAV4 is treating me well. Get your car from Toyota of Bourbonnais, you won’t regret it …. Love from OLU More
Other Employees Tagged: Dan Ballard , George Marijan, Marek
February 22, 2023
This has been my first experience with Toyota of Bourbonnais and from entering to learn about a specific vehicle, everyone I had encountered was very friendly and helpful. Janelle Hindmand provide Bourbonnais and from entering to learn about a specific vehicle, everyone I had encountered was very friendly and helpful. Janelle Hindmand provided a great experience in the process of choosing and in the end purchasing a new vehicle. Very satisfied from entering with questions to leaving with a new vehicle! More
Other Employees Tagged: Dan Ballard, Janelle Hindmand, Matt Hadley , Rob Reus
February 15, 2023
Thank you to the manager of Toyota of Bourbonnais for fixing my problem . You made me feel better about my purchase. fixing my problem . You made me feel better about my purchase. More
Other Employees Tagged: Dan Ballard, Steve LaGesse, Cheri Williams , Rob Reus
January 31, 2023
I want to thank “Big Steve” for providing me the best customer service I have ever had. Steve went well above what I expected and I truly appreciated his concern in providing the best customer relations customer service I have ever had. Steve went well above what I expected and I truly appreciated his concern in providing the best customer relationship I can ever remember. Steve Lach is a credit to the staff at Toyota of Bourbonnais and because of his actions, I will never forget such a positive experience he displayed. More
January 08, 2023
Janelle is the best ! Love dealing with her ! Dealership is clean , and friendly ! Love it ! Love dealing with her ! Dealership is clean , and friendly ! Love it ! More
Other Employees Tagged: Janelle Hindmand, Steve LaGesse , Todd Zummallen, Rick Elroy