Steve Hooker
Steve Hooker at Acura of Berlin
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Steve Hooker

Parts Manager

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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5.0
12 Reviews
5.0

12 Reviews

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12 Reviews of Steve Hooker

April 18, 2024

Dealership Rating
Employee Rating

Claudia was amazing, she was very thorough in her explanations, courteous, attentive, knowledgeable and professional More

by sshawnsalmon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2024

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Claudia, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manager 860-829-3787

April 17, 2024

Dealership Rating
Employee Rating

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jaime Andrzeicik, Jonathan Roath , Andre - Excellent!

Apr 18, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

November 02, 2023

Dealership Rating
Employee Rating

Jessica help me so much honestly she really helped me in a time of need More

by est1989jayjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Diaz, Lucius Ulett, Keith Davis, Javier Rivera, Tom Suchojad , Richard Bird, Jennifer Budaj, Larissa Hartline, Jessica Sharpe

Nov 03, 2023

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica and our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

September 25, 2023

Dealership Rating
Employee Rating

Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice. More

by Cdbekb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis , Jessica Sharpe

Sep 26, 2023

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

June 08, 2023

Dealership Rating
Employee Rating

Excellent Dealership, Jason Hastey is one of the best service advisors around, Jason is ver patient and understanding, he explains everything at a level anyone can understand More

by threeboxers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Javier Rivera, Tom Suchojad , Tony Braglia, Richard Bird, Jennifer Budaj, Erica Casey, Larissa Hartline, Jason Hastey

Jun 09, 2023

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

May 30, 2023

Dealership Rating
Employee Rating

I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only More

by Henryjesse87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Hastey

May 31, 2023

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Tony Braglia General Manger 860-829-3780

May 29, 2023

Dealership Rating
Employee Rating

Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is More

by shonda02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Rivera , Richard Bird, Jessica Sharpe

May 30, 2023

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

April 17, 2023

Dealership Rating
Employee Rating

Excellent service once again. We are never disappointed when we come to Acura. We will continue to return. More

by LAG11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Javier Rivera , Richard Bird, Jason Hastey, Jessica Sharpe

Apr 18, 2023

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

April 11, 2023

Dealership Rating
Employee Rating

I bought my 2018 Acura RDX about two years ago. Since then, Acura of Berlin Staff have provided excellent professional service. I would not take my Acura anywhere else. PFB 4/11/23 More

by pbutkovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis , Jessica Sharpe, Rich Bird, Service Manager

Apr 12, 2023

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

April 10, 2023

Dealership Rating
Employee Rating

The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer! More

by MARTINJJ0108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Javier Rivera, Tom Suchojad , Richard Bird, Larissa Hartline, Jason Hastey, Jessica Sharpe

Apr 10, 2023

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

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