Stephen Kenna

Chevrolet of Everett responded

Thank you for your wonderful review! We're so pleased to hear about your consistently professional and courteous service experiences at Chevrolet of Everett. Delivering a BETTER EXPERIENCE that exceeds expectations and keeps wait times shorter than anticipated is something we pride ourselves on. We're thrilled you're happy doing business with us, and we truly value your continued trust and satisfaction. We look forward to serving you again soon. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for your excellent review! We're thrilled to hear that you appreciated the customer service, promptness, and attention to detail during your visit. At Chevrolet of Everett, we strive to deliver a BETTER EXPERIENCE by keeping our customers informed and attending to all the little things that make a difference, like a car wash to finish off your service. We're glad you noticed and enjoyed these touches. We look forward to continuing to serve you with the same high standards in the future. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for sharing your great experience! We're thrilled to hear that Stephen always welcomes you with a warm smile and makes you feel at home. At Chevrolet of Everett, delivering a BETTER EXPERIENCE by creating a welcoming and comfortable environment is a priority for us. We're glad Stephen exemplifies this with every visit. We appreciate your feedback and look forward to welcoming you back again soon! Thank you for choosing Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as it does not reflect the BETTER EXPERIENCE we strive to provide at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for taking the time to share your positive feedback about our service department! We are thrilled to hear that you've had such great experiences with our team. At Chevrolet of Everett, we aim to deliver a BETTER EXPERIENCE by focusing on clear communication, honest service recommendations, and respecting your choices and budget. We appreciate your trust in us for your Suburban’s needs and are glad to know our team’s efforts have made a positive impact. We look forward to continuing to serve you with the same high standard of care in the future!

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett! We're thrilled to hear we did a great job with your repairs and were able to accommodate you without an appointment. We understand that unexpected car issues can arise, and we strive to be flexible whenever possible to get you back on the road quickly. Is there anything specific about the repair experience that you found particularly positive? We're always looking for ways to improve! On behalf of the entire team, thank you for your business! We look forward to seeing you again for your next service needs, scheduled or unscheduled.

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett and for sharing this positive experience! We're thrilled to hear that Stephen was both helpful and knowledgeable, and that everyone you interacted with provided exceptional service. At Chevrolet of Everett, we strive to deliver the Better Experience in all aspects, and it sounds like we achieved that for you! On behalf of the entire team, thank you for your business and kind words! We look forward to seeing you again.

Chevrolet of Everett responded

I understand this is a frustrating experience and apologize that your trip to Chevrolet of Everett fell short of your expectations. We strive to deliver the Better Experience we promise to all our customers, and it sounds like we failed to do that in this instance.