Stephen Berkowitz | Page 21

Great service and very professional personnel. I find what I needed and it took not to long for taken it home. Is300 in greatest condition ever. what I needed and it took not to long for taken it home. Is300 in greatest condition ever. More

by proneill0 Verified Customer Verified Customer

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Great experience Great sales and service dealership. we feel what got a great price on our purchase of a 2017 Ford Escape. Very polite curious and knowledgably sales Great sales and service dealership. we feel what got a great price on our purchase of a 2017 Ford Escape. Very polite curious and knowledgably sales people. More

by nickalonso Verified Customer Verified Customer

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They are customer-centered business. Classy place gives even the used car buyer the luxury treatment. From the friendly person at the front desk greeting you, to the sales people walking around, everyone i even the used car buyer the luxury treatment. From the friendly person at the front desk greeting you, to the sales people walking around, everyone is welcoming and I did not feel pressured to buy anything I didn't want. Well done, this is how all car buying should be handled. More

by Jessie143 Verified Customer Verified Customer

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Melissa is absolutely amazing at what she does! I can’t thank her enough for all her help and I will definitely recommend her to everyone I know! thank her enough for all her help and I will definitely recommend her to everyone I know! More

by SUGAR_HIGH83 Verified Customer Verified Customer

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Great people, came through with aces to handle difficult situation with DMV! Really went above and beyond to handle a probltmthat they had nothing to do with. situation with DMV! Really went above and beyond to handle a probltmthat they had nothing to do with. More

by philtaylor Verified Customer Verified Customer

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Steven & Eddie was truly amazing! The were patient & helpful. I would definitely recommend my friends and family ANYTIME . I love my new car it is simply amazing. helpful. I would definitely recommend my friends and family ANYTIME . I love my new car it is simply amazing. More

by sbruce0131 Verified Customer Verified Customer

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They were efficient and accommodating ensuring that I received the best service. I would recommend them to others to work with to lease or puchase. received the best service. I would recommend them to others to work with to lease or puchase. More

by akelahpemberton Verified Customer Verified Customer

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They worked with me to give me the best deal they could. My sales guy Mike was super knowledgeable, professional and very friendly. I had my two young children with me and everyone in the dealership Was fri My sales guy Mike was super knowledgeable, professional and very friendly. I had my two young children with me and everyone in the dealership Was friendly with them and Mike made them as comfortable as he could while we were there there. More

by TARALYNN3299 Verified Customer Verified Customer

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It was a nice experience. Staff was super nice and was attentive to my needs and concerns. I worked with John R., which was a pleasure! attentive to my needs and concerns. I worked with John R., which was a pleasure! More

by Lexusgal Verified Customer Verified Customer

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No coffee/no refreshments/aggressive sales I was not happy with Stephen Berkowitz. Personally, I felt we were interrogated by this salesman and pushed to buy a much more expensive vehicle. My w I was not happy with Stephen Berkowitz. Personally, I felt we were interrogated by this salesman and pushed to buy a much more expensive vehicle. My wife simply wanted to see the rear legroom for the third seat in the RX or a higher model within a 40-60k price range. When we had finished looking at the two SUVs within our budget, we were brought to Mr. Berkowitz. He questioned us what we drove, where we were from, and what we were doing in Middletown. I understand for him it may be small talk, but the way he quickly asked the questions and stared at us didn't make it feel like small talk. I felt like I was being pulled over by a cop or cross-examined. When I explained to Mr. Berkowitz that we just wanted to see the leg space in one of the suvs in our price budget, and wasn't interested in buying a car at the dealership since we were out of state. He then suggested the LX, the top of the line SUV for 90k. I told him about our budget but he said you cant put a price on a car's looks. I assume he was referring to me buying the LX for the looks and not the legroom. First off the car is for my wife who is concerned with legroom, and not for me so I am not sure why he was trying to push the looks of LX to me. Secondly, I don't think the Lexus can compete with the looks of the German SUVs. Another problem with the dealership is that coffee or water was not offered while we waited, which is a huge thing. I have been at many car dealerships, and it is a standard for all of them to offer some refreshments - especially, when the customer is waiting. We had just wanted to see the legroom in the RX's 2nd and 3rd rows. Unfortunately, I personally felt Stephan Berkowitz's "small talk" was not friendly; but rather aggressive in the way he asked questions very quickly and with his posture and facial expression. Also in trying to push us to buy a 90k vehicle when that was about 40k out of our budget. I understand that for him and for our dealers this is just small talk, but for the general population that haven't bought Lexuses at their dealership - it is not small talk but aggressive, unwanted sales talk; which push people away from these kind of dealerships. More

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