Stephanie Roffo

It’s not a secret! This store is an absolute example and definition of Luxury Treatment. I would highly recommend ! This store is an absolute example and definition of Luxury Treatment. I would highly recommend ! More

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Appointment was secured in a timely fashion. Text updates were great. Being able to have a loaner vehicle is icing on the cake. Nick had the paperwork for drop-off and pick-up completed befor Text updates were great. Being able to have a loaner vehicle is icing on the cake. Nick had the paperwork for drop-off and pick-up completed before I arrived each time, definite time saver. I'll be back in a few months to have normal wear and tear items replaced as requested by the technician. More

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Karen in service was so helpful! She helped me with my loaner and my car only took a couple of hours to be serviced. She helped me with my loaner and my car only took a couple of hours to be serviced. More

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I would drive a million miles to bring my BMW here for service (and I will pay for the gas) service (and I will pay for the gas) More

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Very much appreciate the competence, professionalism, and fair pricing of all the staff. Special thanks to Maurah Ann Lee, service advisor, and Sam Lynch, mechanic, for outstanding performance, fair pricing of all the staff. Special thanks to Maurah Ann Lee, service advisor, and Sam Lynch, mechanic, for outstanding performance, More

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The detail on my car is gorgeous! Car looks better than when I bought it!! Car looks better than when I bought it!! More

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Stephanie is the best and always goes out of her way to make sure your needs are handled professionally in providing a world class customer experience. I cannot say enough about her and know that she is a make sure your needs are handled professionally in providing a world class customer experience. I cannot say enough about her and know that she is a great representative of the Herb Chambers brand. Thanks Stephanie and appreciate all your help. More

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We are very happy with both sales and service. Our new X5 has had a few problems, that were all handled perfectly. Thank you. Our new X5 has had a few problems, that were all handled perfectly. Thank you. More

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As usual Excellent service including total vehicle inspection giving me confidence when driving on the highway. inspection giving me confidence when driving on the highway. More

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Travis assigned for Service at 7am, Travis no shows and they don’t know how to assign someone else. I had to ask twice for someone to check me in simple oil change. Said shuttle service is Lyft, said 9 m they don’t know how to assign someone else. I had to ask twice for someone to check me in simple oil change. Said shuttle service is Lyft, said 9 minutes and 18 minutes later car shows, net 40 min to drop off a car no sense of urgency to get customers checked in. Pickup and no Travis to say sorry for being late, get check out go outside and we will bring your car around. Have to ask twice aid they guy coming after 10 min they go in and ask for keys as I can see my car in garage and drive it out myself. Nice older lady is only one seemed concerned they left me hanging and Travis sends me this survey. Service I hope was done, customer service was a 1 out of 5. More

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