Great service with Nick, very friendly staff as well.
Only complaint is I wish they had a vending machine like they use to.
Only complaint is I wish they had a vending machine like they use to.
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by annbaird
May 13, 2024 -
Herb Chambers BMW of Sudbury responded
Ann, we're glad to know you had a great experience with Nick and our team at Herb Chambers BMW of Sudbury. We'll take your feedback about the vending machine into consideration - thanks for sharing!
2 hours for an oil change .
Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous
Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous
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by Austin316
Service Price Transparency
May 10, 2024 -
Herb Chambers BMW of Sudbury responded
We strive for efficient and communicative service, so it's disappointing to learn that we didn't meet those expectations during your visit. I'd like the opportunity to address this directly and see how we can make things right for you - please feel free reach out at any time. Thank you, Sean King - General Manager - sking@herbchambers.com
Kamal Jalalzadeh was exceptionally knowledgable,
professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make
professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make both the dealership and BMW proud.
He is the ultimate representative of the family as the true asset of the dealership.
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by malitalk
Service Price Transparency
Other Employees Tagged:
KAMAL JALALZADEH ******
Apr 16, 2024 -
Herb Chambers BMW of Sudbury responded
We're delighted that Kamal's knowledge and professionalism made a great impression on you at Herb Chambers BMW of Sudbury. It's always our goal to provide top-notch service, so we appreciate your feedback!
Easy to make the appointment.
Prompt and correct service. Paid for my Uber. Thank you HC BMW.
Prompt and correct service. Paid for my Uber. Thank you HC BMW.
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by RFHJr
Service Price Transparency
Apr 10, 2024 -
Herb Chambers BMW of Sudbury responded
It was our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers BMW of Sudbury Team
Another great experience with our service advisor, Nick
and the service team at BMW of Sudbury. The car was experiencing a tire pressure monitor malfunction. They were able to get the car in quickly for se
and the service team at BMW of Sudbury. The car was experiencing a tire pressure monitor malfunction. They were able to get the car in quickly for service, gave us a loaner vehicle, rectified the issue and performed the next scheduled maintenance. We're very happy with the service there!
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by Jim S11115
Service Price Transparency
Mar 22, 2024 -
Herb Chambers BMW of Sudbury responded
We're glad to know that Nick and the team at Herb Chambers BMW of Sudbury were able to assist you promptly and efficiently. It's great hearing your experience was positive, thanks for sharing!
Dealership is clean, the bathrooms smelled good.
Everyone I interacted with was professional and respectful
Everyone I interacted with was professional and respectful
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by Jnavillus2794
Service Price Transparency
Mar 18, 2024 -
Herb Chambers BMW of Sudbury responded
We appreciate your positive feedback! Our team at Herb Chambers BMW of Sudbury is dedicated to providing a clean, professional and respectful environment. Thanks for noticing our efforts!
Nick and the service experience were amazing.
Highly recommend based on this recent experience. The dealership is net and clean and Nick is very professional.
Highly recommend based on this recent experience. The dealership is net and clean and Nick is very professional.
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by Hana
Service Price Transparency
Mar 18, 2024 -
Herb Chambers BMW of Sudbury responded
Hi Hana, we're delighted to know that Nick and our team at Herb Chambers BMW of Sudbury provided you with an amazing service experience. We appreciate your recommendation! Enjoy the road ahead in your BMW!
Great quality service, on time drop off and pickup,
prided customer video of the car’s status and evaluation of the problem, great communication with the customer! Nick Sullivan was great taking care o
prided customer video of the car’s status and evaluation of the problem, great communication with the customer! Nick Sullivan was great taking care of my car, they even washed the car after the service, I would recommend the service!
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by egivoni
Service Price Transparency
Jan 26, 2024 -
Herb Chambers BMW of Sudbury responded
We're so glad to know that you appreciated the quality service and communication from our team, especially Nick! It's great to see your recommendation for Herb Chambers BMW of Sudbury. Thanks for sharing this positive review with us!
Appointment was secured in a timely fashion.
Text updates were great. Being able to have a loaner vehicle is icing on the cake.
Nick had the paperwork for drop-off and pick-up completed befor
Text updates were great. Being able to have a loaner vehicle is icing on the cake.
Nick had the paperwork for drop-off and pick-up completed before I arrived each time, definite time saver.
I'll be back in a few months to have normal wear and tear items replaced as requested by the technician.
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by tammy3764
Service Price Transparency
Jan 18, 2024 -
Herb Chambers BMW of Sudbury responded
Hi Tammy! We're glad to know that you appreciated the efficiency of our service and text updates at Herb Chambers BMW of Sudbury. It's great to hear that Nick was able to save you time with pre-completed paperwork! We look forward to seeing you again for those wear-and-tear replacements. Safe travels until then!
My service advisor Eddie Painter was extremely helpful,
patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department.
patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department.
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by steffyrof
Service Price Transparency
Jan 08, 2024 -
Herb Chambers BMW of Sudbury responded
Hi Steffy! It's fantastic to know that Eddie provided you with such detailed and helpful service at Herb Chambers BMW of Sudbury. We're here for any future needs - thanks for the review!