69 Reviews
Write a Review69 Reviews of Sophia Blouch
August 15, 2023
Professional, kind, informed, great customer service, honest, dependable. Coming to this location for years, great team honest, dependable. Coming to this location for years, great team More
Other Employees Tagged: Josh Magyar, Tiannah Baca
August 15, 2023
You need to improve how you communicate with some customers in regards to the completion of work. I waited in the waiting room for almost one and a half hours for a simple/routine oil change/ tire r customers in regards to the completion of work. I waited in the waiting room for almost one and a half hours for a simple/routine oil change/ tire rotation. Had I not gone to check on my car, I wouldn’t have known it was done. Makes me wonder how long I would have been waiting for notification of completed work. Not impressed with the younger staff’s attitude toward an elderly woman. More
Other Employees Tagged: Trent Gilliard
August 14, 2023
Thank you for friendly, efficient and expert service. I appreciated the Lyft ride when I learned my car would be in the shop for 2days. I appreciated the Lyft ride when I learned my car would be in the shop for 2days. More
Other Employees Tagged: Ron Baca, Haley Blouch
July 28, 2023
Very responsive. Very helpful. Listen to what the problem was and solved it quickly. Fantastic follow-up. Very helpful. Listen to what the problem was and solved it quickly. Fantastic follow-up. More
Other Employees Tagged: Josh Magyar, David Coates, Trent Gilliard, Ron Baca, Haley Blouch, Rachide Reese, Tiannah Baca, Brian Olson , Matt Cooper
July 28, 2023
Purchased a Subaru Legacy about 2 weeks prior to my service visit. I was aware the radio was not working when I purchased the vehicle. I called Groove Subaru in Englewood & spoke to Josh. He was abl service visit. I was aware the radio was not working when I purchased the vehicle. I called Groove Subaru in Englewood & spoke to Josh. He was able to quote me an approximate price of $715 for parts & labor. I asked him to order me the part & let me know when it came in. I made an appointment with Brian for July 27th at 3:00pm. Unfortunately, I arrived late due to work, arriving at 3:35pm, knowing that the service department closed at 5:00pm. As soon as I drove up & apologized for being late they were nice. Everyone said it was not problem & they would have it done soon. I went to the waiting area but then looked around at the new/used cars. When I came back to the waiting area the car was done within the hour, and no charge because it was still under warranty. I was ready to pay $715. This made my day. I will definitely go back to Groove Subaru, and recommend this dealership to anyone. More
Other Employees Tagged: Josh Magyar, Ron Baca, Haley Blouch, Tiannah Baca, Brian Olson
July 27, 2023
Every employee (and MANY who helped me after initial sale) I came in contact with when I just stopped by to ask a question were very helpful and pleasant even though I was a discombobulated wreck with sale) I came in contact with when I just stopped by to ask a question were very helpful and pleasant even though I was a discombobulated wreck with all the new technologies. Now that I able to use this new technology enjoying my 2024 Subaru Crosstrek. Previously I had a Ford Escape for 13 years and a Ford Explorer for 22 years. Chose to check out your dealership due to good Subaru rating and glad I did! Wish I could remember names of all the sales people I came in contact with when I just stopped by to as questions . Didn't know people at a car dealership could be so nice. Thank you. More
Other Employees Tagged: Micah Jenkinson, Nick Stanton, Ryan Powers , Alex the educator..
July 25, 2023
Sophia is Excellent. So nice to find an employee at a dealership who excels at customer service. Sophia’s excellent customer service has made us Groove Subaru customer So nice to find an employee at a dealership who excels at customer service. Sophia’s excellent customer service has made us Groove Subaru customer forever. More