Shawn O'Brien
Shawn O'Brien at Ken Garff Buick GMC
Refer Me

Shawn O'Brien | Page 2

Service Advisor

Ken Garff Buick GMC

900 W Riverdale Rd
Ogden, UT 84405

Contact Me
3.5
19 Reviews

Dealership Experience

9 mos

Languages Spoken

English English

3.5

19 Reviews

Write a Review

19 Reviews of Shawn O'Brien

December 05, 2023

Dealership Rating
Employee Rating

They are really awesome…unless you take your business elsewhere. They had my vehicle up and diagnosed in about 10 minutes. But as soon as I switched where I needed to get the service done things changed. More

by JJJC5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Zach Bishop, Kevin Cardenas

Dec 29, 2023

Ken Garff Buick GMC responded

Thank you for taking the time to leave a review for our service department. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Joey Burns, General Manager joeyb@kengarff.com

December 03, 2023

Dealership Rating
Employee Rating

Service was excellent and accomplished in a timely manner . The assigned service provider was friendly and knowledgeable . More

by DGULBRANSON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Arreola, Zach Bishop, Kevin Cardenas , Karen Jacobsen

December 01, 2023

Dealership Rating
Employee Rating

Service department has been great for over 2 years now. I recently traded in one truck for another and the Mike my salesman was great. No hassles, No pressure, and a streamlined process. More

by melnpete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 11, 2023

Dealership Rating
Employee Rating

For oil changes iken garff is ok, but will most likely find a different shop! for major repairs I don’t really trust the Shop. The communication is horrible They can’t keep track of parts and makes me que More

by Christopher Jensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

November 10, 2023

Dealership Rating
Employee Rating

Best dealership ever. Simple and straightforward. No monkey business. Will always buy from Ken garff More

by stephenveeder85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 28, 2023

Dealership Rating
Employee Rating

I was very pleased with the service provided and can recommend it to anyone who inquires. More

by deanloel1638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 27, 2023

Dealership Rating
Employee Rating

It’s ok I ask them to change the fuel filter. but because the the computer in the truck said I didn’t need to but I wanted it changed because I was going on a road trip but they never did so I had More

by Djillum33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Bishop, Kevin Cardenas , Dusten Barnhart, Jeremy Bell

October 25, 2023

Dealership Rating
Employee Rating

Zac and his associates in the service department always seem to be cordial and willing to take care of your needs. I have been impressed with how quickly they get me in and out as far as even the small thi More

by doug@lifetimeroofing.com
Recommend Dealer
Yes

Other Employees Tagged: Zach Bishop, Kevin Cardenas

September 20, 2023

Dealership Rating
Employee Rating

Our last visit was for a recall. It was corrected, however the dealership was not good at keeping us aware what was happening since there was some additional work to be done. More

by deverett70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Bishop

Sep 28, 2023

Ken Garff Buick GMC responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

2

Dealership Inventory (133 Vehicles)

used 2021 Jeep Wrangler Unlimited car, priced at $37,967
2021 Jeep Wrangler Unlimited
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2024 GMC Sierra 1500 car, priced at $79,875
2024 GMC Sierra 1500
new
White Frost Tri-Coat exterior
Automatic
Four-wheel Drive
used 2020 Ford Transit-250 car, priced at $32,729
2020 Ford Transit-250
used
Oxford White exterior
Automatic
Rear-wheel Drive
used 2019 Ford Transit Connect car, priced at $16,403
2019 Ford Transit Connect
used
Silver exterior
Automatic
Front-wheel Drive
new 2024 GMC Sierra 1500 car, priced at $84,335
2024 GMC Sierra 1500
new
Onyx Black exterior
Automatic
Four-wheel Drive
new 2024 GMC Sierra 1500 car, priced at $63,845
2024 GMC Sierra 1500
new
Deep Bronze Metallic exterior
Automatic
Four-wheel Drive