Kevin Cardenas
Kevin Cardenas at Ken Garff Buick GMC
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Kevin Cardenas

Service Advisor

Ken Garff Buick GMC

900 W Riverdale Rd
Ogden, UT 84405

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3.8
28 Reviews

Dealership Experience

1 yr, 9 mos

Languages Spoken

English English

Spanish Spanish

3.8

28 Reviews

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28 Reviews of Kevin Cardenas

March 10, 2024

Dealership Rating
Employee Rating

It was very clean and the staff was helpful and friendly. The oil change was kept to my appointment time and fast. More

by mark.johnson3178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2024

Ken Garff Buick GMC responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 19, 2024

Dealership Rating
Employee Rating

Expect to pay more that original qoute. Don't buy their package deals, they ar actually through a 3rd party. Go anywhere but here. More

by srisrimiket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Zach Bishop, Shawn O'Brien

Feb 21, 2024

Ken Garff Buick GMC responded

Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Joey Burns, General Manager joeyb@kengarff.com

February 19, 2024

Dealership Rating
Employee Rating

I appreciate the service I receive when I bring my vehicle in for any kind of maintenance. Very friendly and knowledgeable. More

by aleshiahodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Bishop, Shawn O'Brien

Feb 21, 2024

Ken Garff Buick GMC responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 11, 2024

Dealership Rating
Employee Rating

Always striving for customer satisfaction to the utmost. Excellant PR and professionalism in meeting customer needs. More

by tjachim39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Bishop

Feb 16, 2024

Ken Garff Buick GMC responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

February 04, 2024

Dealership Rating
Employee Rating

Your service department at Nissan and GMC made me want to service my own vehicles. This survey sucks, it times out and erased everything I wrote so I won't be writing all that again. Your service advisors, s More

by MYCRAZYEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 07, 2024

Ken Garff Buick GMC responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

January 21, 2024

Dealership Rating
Employee Rating

Fast, efficient, and quality work with a nice place to wait. What more could I ask? The price was better than the independent shops. More

by Joe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Ken Garff Buick GMC responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

January 20, 2024

Dealership Rating
Employee Rating

I think the shop did fantastic work on the car but the guy at the front desk who took my keys, seemed like he couldn’t be more unhappy with trying to help me. Nothing puts a bad taste in your mouth like p More

by Kyleyepez513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 22, 2024

Ken Garff Buick GMC responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Joey Burns, General Manager joeyb@kengarff.com

January 04, 2024

Dealership Rating
Employee Rating

Service Department was very professional and friendly. Very helpful and efficient. Great people would recommend them to anyone. More

by mark.meents12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Bishop, Shawn O'Brien

Jan 05, 2024

Ken Garff Buick GMC responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 02, 2024

Dealership Rating
Employee Rating

I have been very pleased with all repairs and oil changes etc that my Buick required. More

by karenjenkins791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Bishop, Shawn O'Brien

Jan 05, 2024

Ken Garff Buick GMC responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

December 31, 2023

Dealership Rating
Employee Rating

Communication in this particular dealership is non existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order schedu More

by fuzzcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 03, 2024

Ken Garff Buick GMC responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Joey Burns, General Manager joeyb@kengarff.com

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