Shawn Mock | Page 2

Horrible Experience. Service department fails to deliverer a customer friendly experience. xxxx poor communications in the service department. Service rep fails to keep c Service department fails to deliverer a customer friendly experience. xxxx poor communications in the service department. Service rep fails to keep customer updated or follow simple instructions. Service call center is unprofessional and never have long wait times. Service reps are not knowledge about car parts/work and overcharge estimates. Sales floor experience was unpleasant. While car was in service not a single floor sales representative approached me for assistance nor acknowledge me. Very unfriendly staff. Would never waste my money at this establishment ever again. More

by michelle_brownlowe Verified Customer Verified Customer

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My husband had an oil change appointment at 9:30 am. He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the ex He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the excessive wait time. Will never buy another vehicle here again. More

by kellyrireland Verified Customer Verified Customer

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Great experience—-so much better than a year ago. No complaints! Would recommend this service department. No complaints! Would recommend this service department. More

by newdreamsforever18 Verified Customer Verified Customer

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My advisor Shaun was awesome! Very professional yet personable!!! The entire experience was above expectations Very professional yet personable!!! The entire experience was above expectations More

by pete5925 Verified Customer Verified Customer

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Shawn was a great service advisor. Everithing was done on time and satisfactorily. The only thing I am not happy is with the florida family services purchased. Everithing was done on time and satisfactorily. The only thing I am not happy is with the florida family services purchased. More

by Apakero Verified Customer Verified Customer

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Excelente servicio y profesionalismo y muy atento lo recomiendo cien por ciento y son muy puntuales recomiendo cien por ciento y son muy puntuales More

by dorianm882 Verified Customer Verified Customer

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This dealership sucks. The customer's time is the last consideration. Even during a survey, they waste my time writing 15 words. xx The customer's time is the last consideration. Even during a survey, they waste my time writing 15 words. xx More

by michael@spinelli-inc.com Verified Customer Verified Customer

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Really appreciate the quality and courtesy of this dealer's service department representatives. Thank you very much! dealer's service department representatives. Thank you very much! More

by robert_d_puckett Verified Customer Verified Customer

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all good, fast and very profesional, my adivisor Shawn , was very nice and profesional . Quick was very nice and profesional . Quick More

by lilex27 Verified Customer Verified Customer

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Got a brand new Dodge Charger at the dealership. What a great experience. Mike was our salesman he was amazing. He took care of us from the beginning to the end. Treated us like family not just a cu What a great experience. Mike was our salesman he was amazing. He took care of us from the beginning to the end. Treated us like family not just a customer. Definitely would recommend this dealership to purchase a vehicle. Excellent service and high standards. Thank you again Mike. Angelo & Michiyo L More

by djgelo Verified Customer Verified Customer

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