Shannon Sousa
Shannon Sousa at Dirito Brothers Walnut Creek Volkswagen
Refer Me

Shannon Sousa | Page 22

service manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.8
230 Reviews

Dealership Experience

20 yrs, 2 mos

Industry Experience

21 yrs, 2 mos

Languages Spoken

English English

4.8

230 Reviews

Write a Review

230 Reviews of Shannon Sousa

April 17, 2019

Dealership Rating
Employee Rating

AWESOME Awesome! Shannon took very good care of us and had the repair done quickly and correctly. Will absolutely be recommending Dirito Brothers to friends a More

by RRMSIXTY9CHEVY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your service experience here.

April 14, 2019

Dealership Rating
Employee Rating

Fabulous service I had not been to the dealership in many years but I needed a repair that I believesdwould be better completed by Volkswagon. I was not disappointed. More

by STARLAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we took care of your vehicle efficiently and cost effectively, thank you so much for the kind review.

April 13, 2019

Dealership Rating
Employee Rating

Amazing and Reliable! Shannon was so great! My car needed a service and she got me right in, she was detailed in the description of what needed to be done and why, and she More

by LINDSEY.TAYLOR.PACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Lindsey, we appreciate it!

April 12, 2019

Dealership Rating
Employee Rating

Excelent Services at Dirito Brothers Walnut Creek Volkswagen Excellent Services, friendly nice staff, excellent timing and transportation, special thanks to service consultants Tim Luong and Shannon and driver B More

by vinogi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tim Luong

Apr 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the awesome review!

April 11, 2019

Dealership Rating
Employee Rating

Outstanding service from Shannon at Dirito VW Solved my problem, gave me a rental car at no cost. Shannon was very nice and helped me with my problem. Very satisfied and will come again for my car More

by Kinagoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad everything worked out so smoothly and efficiently, thank you!

April 03, 2019

Dealership Rating
Employee Rating

Shannon was very thourough and thoughtful ! Shannon was very nice and thoughtful. She constantly updated me about my vehicle and even set up a courtesy vehicle for when my car had to stay overni More

by SIERRA.R.DUGAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 08, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words about Shannon's service, I know she will appreciate it!

March 26, 2019

Dealership Rating
Employee Rating

Easy Beginnings with a Horrible Ending The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, More

by menlopark04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

March 26, 2019

Dealership Rating
Employee Rating

Recall service Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on sh More

by genevieveopal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Thomas Decarie, Carlo

Mar 27, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review Genevieve, I know the team will appreciate your review of their service!

March 17, 2019

Dealership Rating
Employee Rating

EXCELLENT SERVICE FROM SHANNON AND CREW Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to More

by bobt5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 25, 2019

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear you service went so smoothly!

March 15, 2019

Dealership Rating
Employee Rating

Efficient, Friendly and Organized The Dirito Brothers Volkswagen Service area is a joy to do business with. With appointment in hand, you are met at the door with a friendly smile by More

by Peter B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Marc Venturella

Mar 25, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the thoughtful and detailed review!

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