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Shad Buchanan

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Shad Buchanan

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Shad Buchanan | Page 2

Service Advisor

Gatorland Toyota

2985 N. Main St.
Gainesville, FL 32609

I started at Gatorland Toyota in 2010. My favorite part about my job is helping my customers with their vehicle needs. In my free time, I enjoy going to and watching car shows, NASCAR, NHRA, and F1! I look forward to many more years of helping my customers!

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4.9

366 Reviews

Overview Reviews (366) Inventory (184)

4.9

366 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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366 Reviews of Shad Buchanan

April 13, 2024

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Employee Rating

The online service choices are not inline with reality. They provided mis-presentation and caused confusion. Just terrible. They provided mis-presentation and caused confusion. Just terrible. More

by RVZHANG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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March 30, 2024

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Employee Rating

Knowledgable, polite, clean, Friendly, efficient, product variety, welcoming, thoughtful, attentive, helpful, thorough explanations, great service! variety, welcoming, thoughtful, attentive, helpful, thorough explanations, great service! More

by mharris21

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Maya Ford, Heather Bennett

Helpful 0

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Apr 01, 2024 -

Gatorland Toyota responded

We're happy to hear that our team was knowledgeable, polite, and friendly and that you found our dealership clean and welcoming. We're glad you found our service efficient and helpful. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your feedback and your business!

March 08, 2024

Dealership Rating

Employee Rating

Always I received good service and I feel comfortable while I wait in your facilities while I wait in your facilities More

by ROSA NAKAMATSU

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Arnaldo Mella

Helpful 0

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Mar 08, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're glad you always receive good service and feel comfortable. We are happy we've met your expectations!

February 07, 2024

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Employee Rating

I don't like to pay extra money when paying my bill, and I feel some recommended services mike be unnecessary. I feel some recommended services mike be unnecessary. More

by bembrige

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Ian Roberts, Nancy Voss, Ariana Jordan , Brett Valentine

Helpful 0

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Feb 08, 2024 -

Gatorland Toyota responded

Thank you for sharing your concerns with us. Your satisfaction is our priority, and we appreciate your input as it helps us enhance our services. If you have any further questions or concerns, please don't hesitate to reach out.

January 14, 2024

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Employee Rating

An over 3 hour wait for an oil change and tire rotation was NOT ACCEPTABLE!! was NOT ACCEPTABLE!! More

by HYGIENIST1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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January 11, 2024

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Friendly and knowledgeable staff. Nice waiting area! Free coffee! Easy in and out in a covered area. Nice waiting area! Free coffee! Easy in and out in a covered area. More

by CECICHRA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 11, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're pleased you found our staff friendly and enjoyed our amenities. Your satisfaction is important to us, and we look forward to serving you again at Gatorland Toyota!

January 08, 2024

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Employee Rating

Shad has helped me in servicing my Toyota vehicles for the past 25 years. He is always top notch and goes above and beyond for his customers to make sure our experience is as easy and painless as possible the past 25 years. He is always top notch and goes above and beyond for his customers to make sure our experience is as easy and painless as possible. More

by t_lolli

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 08, 2024 -

Gatorland Toyota responded

Thank you for taking the time to share your wonderful experience with Shad over the past 25 years! We're thrilled he consistently provides top-notch service and goes above and beyond to ensure your experience is easy and enjoyable. Shad's commitment to customer satisfaction is commendable, and we're grateful for his dedication to our customers like you. Your trust and loyalty mean a lot to us, and we look forward to continuing to serve you for many more years to come. Thank you for choosing us!

December 25, 2023

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Employee Rating

The customer service is excellent with service advisor Shad Buchanan. My vehicle was done in a reasonable amount of time. Shad Buchanan. My vehicle was done in a reasonable amount of time. More

by mskaybee28

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Dec 26, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback! We're pleased you had an excellent experience with our service advisor, Shad. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again. Thanks for choosing us!

December 16, 2023

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Employee Rating

Toyota has great service & the employees are always polite. Always giving you feedback about different programs or services. polite. Always giving you feedback about different programs or services. More

by SUNSHINE_RAYNN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Ian Roberts, Nancy Voss, Ariana Jordan , Brett Valentine

Helpful 0

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Dec 18, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback! We're glad you've had great service experiences with Toyota and that our employees are always polite. We appreciate your comments, value your business, and look forward to serving you again. Thanks for choosing Gatorland Toyota!

December 11, 2023

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Employee Rating

Another awesome experience with friendly fast service. Always a nice easy experience. Wish life would be this easy Always a nice easy experience. Wish life would be this easy More

by GBRAZIEL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Ian Roberts, Nancy Voss, Ariana Jordan , Brett Valentine

Helpful 0

Report | Print

Dec 11, 2023 -

Gatorland Toyota responded

Thank you for your fantastic review! We're delighted you had another awesome experience with our friendly and fast service. Creating a nice and easy experience for our customers is our goal, and it's great to know that we're meeting that expectation for you. We appreciate your kind words and your continued trust in our services. We look forward to serving you again and making your visits as smooth as possible. Thanks for choosing us!

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