Scott Nemitz | Page 3

While I have had positive experiences with different service providers (Jacob Yeh and Mitch Rose), I had a very negative experience with Scott Nemitz. I was told that I would be asked for my authorizati service providers (Jacob Yeh and Mitch Rose), I had a very negative experience with Scott Nemitz. I was told that I would be asked for my authorization before any work is done that would incur costs beyond the diagnostic fee. However, Scott Nemitz told me that I had to pay for new parts already installed in my vehicle without ever asking for my permission to do so. The cost of the parts wasn’t as big of an issue as was the way he communicated with me about it. Scott Nemitz was short with me and condescending, typing words in all caps (e.g. GASKETS), as if I am stupid or cannot read. As a PhD student at UMN and a woman of color, I strongly believe Scott Nemitz wouldn’t have communicated with a man in the same manner in which he responded to me. I think it’s time I take my business elsewhere. More

by esmith Verified Customer Verified Customer

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I was amazed at the fantastic customer service, from beginning to end. Frankly, I've never had an automotive experience that has been so positive! beginning to end. Frankly, I've never had an automotive experience that has been so positive! More

by lessing Verified Customer Verified Customer

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Service experience was swift yet detailed as well. The service video was helpful, (yet the audio was a little difficult to hear due to background noise.) The service video was helpful, (yet the audio was a little difficult to hear due to background noise.) More

by smwaller6 Verified Customer Verified Customer

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The Service team took the time to go over with me what was being done and what didn't need to be done. Not only that the new video I received of the technician going over my car was awesome! was being done and what didn't need to be done. Not only that the new video I received of the technician going over my car was awesome! More

by GREGJBUSCH Verified Customer Verified Customer

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This is an extremely professional, customer oriented shop. They are friendly and very helpful in guiding you through decisions in repairing your automobile. shop. They are friendly and very helpful in guiding you through decisions in repairing your automobile. More

by DAKA-GEORGE Verified Customer Verified Customer

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I bought my 2016 Outback here. Last October they replaced the battery. In April car would not start while at a drive through window. Brought it in and dealer said everything fine a Last October they replaced the battery. In April car would not start while at a drive through window. Brought it in and dealer said everything fine and updated software, which should help. Two weeks later car would not start again. Brought it in and all checked out again. Stumped I asked to have replace battery as it has 3-year warranty. They would not do that as battery tested fine and they needed to see it fail. With no other option I will replace battery on my own and buy a portable charger, but in my opinion they should have replaced battery at very least to eliminate that as a source of the failure. Now I’ll drive my 2016 Outback hoping it does not fail again at an inopportune time. They were very professional, just made wrong call for customer service. More

by GREGLAIS11 Verified Customer Verified Customer

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Car was recently purchased and still had dealer's warranty. Everything was covered 100% and service was great. However, their detailing service is definitely lacking with the same dirty area being mi warranty. Everything was covered 100% and service was great. However, their detailing service is definitely lacking with the same dirty area being missed twice. Not the end of the world obviously, but with such a large purchase it would be nice to have a pristinely clean vehicle. More

by KASANDRA.ZIEGLER Verified Customer Verified Customer

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They were ready for me 5 minutes before my appointment. They were thorough, efficient, and friendly. Communication was excellent, and my car was finished before the time they promised. They were thorough, efficient, and friendly. Communication was excellent, and my car was finished before the time they promised. More

by Dtp Verified Customer Verified Customer

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They were excellent. Then after when the car was ready. They found something they needed to fix and took my car back in to fix the problem. Then after when the car was ready. They found something they needed to fix and took my car back in to fix the problem. More

by mel.c.benson Verified Customer Verified Customer

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Everything was great. Scott was wonderful in every respect. Car valets were very helpful and polite. Scott was wonderful in every respect. Car valets were very helpful and polite. More

by JFRUH8711 Verified Customer Verified Customer

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