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Scott Nemitz
Scott Nemitz at Luther Bloomington Acura Subaru
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Scott Nemitz | Page 2

Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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4.7
72 Reviews
4.7

72 Reviews

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72 Reviews of Scott Nemitz

August 10, 2022

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Employee Rating

Prompt, courteous, accommodating, reasonable, a good value, does not try to oversell you, had parts needed in stock for a nearly eight-year-old model. More

by srdanllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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July 27, 2022

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Scott was very helpful from my initial phone call inquiring about service through the entire process. He kept posted on the process and was very customer service focussed. The hitch install was perfe More

by RICHARD.PERTL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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July 27, 2022

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Employee Rating

John runs a tight ship I’lol always bring my Subi to Luther as long as JR is employed More

by DAVEGUZZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryon Fagen, John Reinan, Lisa Mullenberg, SkyLynn Dunkley

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July 22, 2022

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They took care of me without an appointment when it became apparent that I would be unable to install the cargo net that I had just purchased for my new outback. More

by annewong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Derrik Cole, Aidan Pixley

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July 20, 2022

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I'm only giving a fair review this time for one reason: it took four visits for our repair to be done correctly. One of the repairs was clearly because the repair tech had done a sloppy job. The staff wa More

by kentrahm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Jul 20, 2022

Luther Bloomington Acura Subaru responded

HI Kent, thank you for taking the time and leaving this review. We are happy that we were able to repair your concern regarding your tailgate. Its unfortunate that you are only able to give us a 2 star rating. Upon looking at your history we only have 2 visits listed in our history in regards to this. One to diagnose and order parts and one to repair and install the parts. Your other 2 visits to our dealership were to install accessories purchased with the vehicle and your first visit to our Express department for your first 6 month/6000 mile oil change. I apologize if we are missing something. Please contact us if you have any concerns that we can assist in addressing. We appreciate you letting us know.

Jul 21, 2022

kentrahm responded

The issue was a rear hatch on my Outback that wouldn't open or close properly. At the first appointment we were met in the bay by Scott Nemitz who pushed the button on the dashboard a few times, saw that it worked a bit, and sent us on our way without registering us as customers. The problem returned within a few hours. At the second appointment, the car was taken into service and was diagnosed as having faulty hydraulics in the pistons that open and close the hatch. Parts were not in stock so we were told to wait until they came in to have the door fixed. At the third appointment, we brought the car in and it was serviced. A few days later, the right piston jumped off the pin that attached it to the door; clearly the repair had not been done correctly. I pushed the piston back into place, hoping that it would last. We made an appointment and came back a fourth time to be sure the door was repaired. We were again met my Mr. Nemitz who said that a clamp or a pin needed to be clicked into place for the piston to hold in place. He inspected it and said that it was OK and that no further repairs were needed. Again we left without being registered into the system. I have the dates for three of the times that we brought the car in: June 1, 16, and 29. Another issue was the difficulty in making an appointment. I tried using the online appointment system and it wasn't working. I called Mr. Nemitz's phone directly and left messages that weren't returned (He was on a long weekend break, something not noted in his message). When I called the service desk I was on hold for at least 20 minutes before finally talking to someone. I really didn't think that it should be that difficult to talk to someone at the dealership. One more issue is that I've heard that some other Subaru owners have had similar problems. If that's the case, then the car should have been accepted for service the first time that I brought it in since this is a known issue with the car. That would probably have eliminated two of the visits and have resulted in a 5 star rating I think that the combination of all those difficulties merits a two star rating for this relatively trivial repair. We have liked just about everything else about the dealership and expect that we will receive excellent service in the future.

July 14, 2022

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I appreciate being listened to and respected. Thank you! Service is professional. I like seeing the video of the car inspection. More

by MOMOATIE
Customer Service
Friendliness
Price
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Recommend Dealer
Yes
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July 12, 2022

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Scott my service manager and Tyler my service technician did a fantastic job troubleshooting and recommending repair options for my Forester's AC issues. Highly recommend Bloomington Suburu. More

by Brian
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Friendliness
Price
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Yes
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June 25, 2022

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I’m having trouble with the electronics and radio in my car. They are ordering a new part. Hopefully that fixes the problem. More

by CJBIRON52
Customer Service
Friendliness
Price
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Recommend Dealer
Yes
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June 24, 2022

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Service was prompt on time, information was shared promptly. I was very surprised and pleased to see the video and the explanation of what the te h was seeing. More

by DNORD2001
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Friendliness
Price
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Recommend Dealer
Yes
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June 18, 2022

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Bad communication. Quoted me for the wrong part, even though I called twice to double-check. Gave me a higher quote for the service while in-person than on the phone. W More

by MATTCAMPBELL100
Customer Service
Price
Quality Of Work
Recommend Dealer
No
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