Scott Lackey
Scott Lackey at Shields Auto Center
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Scott Lackey | Page 2

Service Advisor

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.7
186 Reviews

I'm an outgoing person with great personality, I enjoy playing and spending time with my wife and kids fishing and boating. When ever I have the free time.

Dealership Experience

10 yrs, 4 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

4.7

186 Reviews

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186 Reviews of Scott Lackey

March 28, 2024

Dealership Rating
Employee Rating

Avoid the service department. Already taken a month for repairs, still don't have the car back. More

by elewis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

March 23, 2024

Dealership Rating
Employee Rating

Dealership was very thorough and courteous from the owner, salesman, business manager to the service department. More

by lllindsay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Shields, Teresa Smith

Mar 26, 2024

Shields Auto Center responded

Thank you for taking the time to share an excellent 5-star rating! We really appreciate the feedback. We look forward to serving you for many years to come!

March 22, 2024

Dealership Rating
Employee Rating

Everyone is friendly and treats you with kindness and respect! The waiting area is warm and has lots of refreshments. The other customers are friendly and welcoming because I live in a neighboring area. More

by feleciataborcity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Shields Auto Center responded

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review really means a lot to us. Thank you for choosing Shields Auto Center. We look forward to serving you for many years to come!

March 19, 2024

Dealership Rating
Employee Rating

Ask the service department to check your stuff thoroughly. Or you have to take back. More

by mzvickie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

Mar 26, 2024

Shields Auto Center responded

We appreciate your feedback and honest review. We apologize for any inconvenience that we may have caused. Thank you for being so understanding and allowing us to make things right. If you have any other suggestions or concerns, please contact our Service Manager, Dale Scudder at your convenience. Thank you!

March 08, 2024

Dealership Rating
Employee Rating

Still waiting on a call back from Greg or Rick Whole experience was very frustrating More

by jabb9703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kory Miller

March 07, 2024

Dealership Rating
Employee Rating

I feel Scott and his staff provided a high quality and professional service. I was very pleased and satisfied. More

by mr.moto2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

Mar 26, 2024

Shields Auto Center responded

Amazing feedback! We are glad to hear that you had a great experience. Thank you for sharing!

March 03, 2024

Dealership Rating
Employee Rating

trustworthy place to do buisness . I'll keep coming back. Scott does a great job. More

by king_60957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Shields Auto Center responded

Reviews like yours provide encouraging feedback. Thank you for sharing!

February 21, 2024

Dealership Rating
Employee Rating

There great I like going there. The process goes pretty smoothly. And they bring me my car if I’m at work More

by mindytyus0512
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Feb 22, 2024

Shields Auto Center responded

Thank you for the 5-star review. We really appreciate you being a customer. We're here for you anytime!

February 16, 2024

Dealership Rating
Employee Rating

Great customer service. Fast service. Friendly. Clean emailing room. Not sure what else to say. More

by toddrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Shields Auto Center responded

We appreciate your feedback. Thank you for taking the time to leave us a review!

February 15, 2024

Dealership Rating
Employee Rating

Shields provides high quality service and maintenance on my Dodge van. They also are great at explaining what they are doing. They have always been on time and don't keep me waiting. They are trustworthy an More

by sherrilljohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

Feb 19, 2024

Shields Auto Center responded

Thank you for sharing your experience with us! We really appreciate your feedback and look forward to serving you for many years to come!

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