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Scott Kelly
Scott Kelly at Palm Chevrolet
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Scott Kelly | Page 3

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.6
33 Reviews
4.6

33 Reviews

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33 Reviews of Scott Kelly

April 12, 2024

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Employee Rating

over charges for services, went in for the 79 oil/filter and tire rotation and cost over 100 More

by d_b
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Recommend Dealer
No
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Apr 15, 2024

Palm Chevrolet responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. Sincerely, Wayne Bogle Parts and Service Director

April 12, 2024

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It needs some help. You’re only thinking of the dollars. Oil change in Michigan. 57 to 59 dollars with tire rotation. Just paid u 96 dollars same thing here. More

by gbennett21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Foster

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Apr 15, 2024

Palm Chevrolet responded

Thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. Sincerely, Wayne Bogle Parts and Service Director

April 08, 2024

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They take care of your car, but I hate the robot answering machine. There are at least 5 people there that could answer a call. Next time I will probably be connected to someone in the Philippines. More

by bbell18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Jeremy Grey, Franchesca Stone, Daniel Mullener, Scott Niebuhr, Mike Amey

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Apr 11, 2024

Palm Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Wayne Bogle Parts and Service Director

April 07, 2024

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My only negative comment is the service tech should check tire pressure after rotation. My HD 2500 according to the door panel label should be 70psi on the rear and 60psi on the front. I corrected the pres More

by dhgammon
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2024

Palm Chevrolet responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by my team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Wayne Bogle Parts and Service Director

April 06, 2024

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I was treated really good. I just had to wait to long. Did a great job. More

by MARIAGARCIA7352
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Recommend Dealer
Yes
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Apr 09, 2024

Palm Chevrolet responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, The Palm Chevrolet Team

April 06, 2024

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This visit was the first maintenance for new Silverado. All went well, staff friendly and helpful. Our salesman came by to say hello. Impressed with the dealership. More

by prmerc74
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Recommend Dealer
Yes
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Apr 09, 2024

Palm Chevrolet responded

Your kind words and fantastic reviews are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Wayne Bogle Parts and Service Director

April 04, 2024

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Excellent service, very clean lobby, great coffee & tea bar while you wait. Fair pricing on oil and tire rotation. More

by ccpdaniels
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Recommend Dealer
Yes
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Apr 05, 2024

Palm Chevrolet responded

Thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Palm Chevrolet. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

April 03, 2024

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I always receive the best service when I get my truck serviced. I would definitely recommend their service to anyone. More

by ARTISHA WILLIAMS
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Jeremy Grey, Franchesca Stone, Daniel Mullener, Scott Niebuhr, Mike Amey

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Apr 05, 2024

Palm Chevrolet responded

Hi Artisha, and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Palm Chevrolet. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

April 01, 2024

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Fantastic service all around. The team at Palm Chevrolet were easy to work with and were not pushy! More

by tylercleverly
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sven Reiter, Jared Lindsey

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Apr 03, 2024

Palm Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Tyler. Best, The Palm Chevrolet Team

March 22, 2024

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Employee Rating

I had my appointment at 8am and within 10 minutes I was waited on a hour later my oil change was completed. Good job More

by RATYTT
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Workmanship
Service Time
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Recommend Dealer
Yes
Helpful
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Mar 25, 2024

Palm Chevrolet responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Palm Chevrolet special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Wayne Bogle Parts and Service Director

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