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Franchesca Stone
Franchesca Stone at Palm Chevrolet
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Franchesca Stone

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.3
19 Reviews
4.3

19 Reviews

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19 Reviews of Franchesca Stone

May 10, 2024

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The dealership is nice but the professionalism and the common courtesy is far from the average. You would think obe would greet you with a simple hello when you walk into the service area but no they look More

by ABEVASQUEZ2
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Dennis Calcaterra, Jeremy Grey, Mahurley Preston, Scott Kelly

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May 13, 2024

Palm Chevrolet responded

I appreciate you taking the time to share your feedback with us. This is definitely not the standard of customer service I aim to provide at Palm Chevrolet. Please reach out to me directly so I can address your concerns and work towards making improvements. Your satisfaction is important to me, and I value the opportunity to better serve you in the future. Sincerely, Wayne Bogle Parts and Service Director

May 05, 2024

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After 4 1/2 hours waiting for the completion of my oil change etc. and windshield washer’s nozzle driver’s side issue I prefer not to comment, unfortunately. More

by BEACHBUM.MOUNTAINMAN
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Recommend Dealer
Yes
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May 07, 2024

Palm Chevrolet responded

I apologize for any inconvenience you experienced. I understand how frustrating this can be and I am doing my best to ensure that all customers receive timely service. Please let me know if there is anything else I can do to help. Sincerely, Wayne Bogle Parts and Service Director

May 04, 2024

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I never have to sit around too long for the oil change. Very accommodating snack/beverage area for customers, comfortable seating area. More

by Fainstl
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Recommend Dealer
Yes
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May 07, 2024

Palm Chevrolet responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and I hope that you will visit us again soon! Sincerely, Wayne Bogle Parts and Service Director

May 01, 2024

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We love the relationship we have with Palm Chevrolet. The people there are professional and always helpful. More

by LPEREIRA
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Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Jeremy Grey, Mike Amey

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May 04, 2024

Palm Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, The Palm Chevrolet Team

May 01, 2024

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Excellent dealership have bought four vehicles from them ! And will continue to use them for service and buying a new car ! More

by SMAWILLIAMS
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Recommend Dealer
Yes
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May 04, 2024

Palm Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Palm Chevrolet Team

April 27, 2024

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Competent people who get the job done quickly. Satisfaction every time and trust the dealer More

by MTNVOICE1
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Amey

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Apr 30, 2024

Palm Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with the overall experience. We look forward to working with you again! Best, The Palm Chevrolet Team

April 26, 2024

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Horrible service it took 3 days with the car in service. They didn’t find anything and the car still has the sound. More

by TORRES4800
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Recommend Dealer
No
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Apr 29, 2024

Palm Chevrolet responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by my team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Wayne Bogle Parts and Service Director

April 20, 2024

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We will not be using Palm Cheve in Ocala ever again! We would rather drive out of town to find a reputable dealer! I asked to speak with management and no manager was ever available. Paid hundreds of do More

by cwoodlusf
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Workmanship
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Recommend Dealer
No
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Apr 22, 2024

Palm Chevrolet responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience further and work towards a resolution. Sincerely, Wayne Bogle Parts and Service Director

April 18, 2024

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Fran is awesome! !! I always know my car is in good hands with Fran and team More

by dledo401
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Recommend Dealer
Yes
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Apr 19, 2024

Palm Chevrolet responded

Thanks for taking the time to write such an excellent review for Palm Chevrolet. We strive to make sure everyone that walks through our doors feels like they are in good hands. Please don’t hesitate to reach out if you have any questions. Best, The Palm Chevrolet Team

April 17, 2024

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Customer service is wonderful. The customer waiting area is very clean, well stocked with coffee and tea supplies and easy to access. More

by DONNALPN
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Recommend Dealer
Yes
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Apr 19, 2024

Palm Chevrolet responded

Thank you for visiting our service department and for leaving the kind words, Donna. We plan to continue giving great customer service and a clean place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Wayne Bogle Parts and Service Director

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