Scott Douglas | Page 2

We have bought mini cars over the years and this was by far the most pleasant buying experience! We came in as a family of three looking to trade one SUV for two cars. Dan was extremely knowledgeable of hi far the most pleasant buying experience! We came in as a family of three looking to trade one SUV for two cars. Dan was extremely knowledgeable of his inventory. Provided us with what we needed. Was patient on two test drives and was great at communicating with us through the entire process. He is a huge asset to the team and should be recognized for his amazing customer service More

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Scott personally addressed some issues with vehicle registration that were specific to my state/town. In addition he oversaw the loan process to ensure it was seamless. Tom Berges in sales exceeded m registration that were specific to my state/town. In addition he oversaw the loan process to ensure it was seamless. Tom Berges in sales exceeded my expectations in every way. From selecting a vehicle to delivery I felt I was being welcomed into a family rather than the adversarial relationship that is typical at some dealerships More

by 777sws Verified Customer Verified Customer

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We chose German BMW because of it's service department. This is our fifth BMW, and all have been maintained by the German Service Team. From the reception upon arriving, discussing service issues with the This is our fifth BMW, and all have been maintained by the German Service Team. From the reception upon arriving, discussing service issues with the service advisor, being kept apprised throughout servicing, to checking out...Ferman BMW sets the standard. More

by dschmick54 Verified Customer Verified Customer

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Sal and Leah are the reason for my 5 star review! They both are terrific! Sal keeps me posted on all my repair needs and Leah has guided me understand all the technology of my new car. She’s helped They both are terrific! Sal keeps me posted on all my repair needs and Leah has guided me understand all the technology of my new car. She’s helped me many times. She’s definitely a valued employee of Ferman! I don’t know what I would do without her!! More

by RONEE Verified Customer Verified Customer

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Everything was great with Ferman, except our experience with Business Director Scott Douglas. He was very creative with his subtle comments, but his strong armed tactics were a complete turn off!! He just with Business Director Scott Douglas. He was very creative with his subtle comments, but his strong armed tactics were a complete turn off!! He just couldn’t let it go that we weren’t interested in an extended warranty. We were polite & listened to his sales pitch. We never showed an ounce of interest, yet he continued to bring it up again & again, like we were fools for not purchasing it. He even brought it up again to my wife when I walked out of the room to get some water! We wonder how many people this has worked on??? The pressure he put on us made me wonder if he was late on his mortgage payment or about to lose his job! Like how badly does he really need a sale this month!! That type of behavior is really messed up!! Don’t ask me to take a survey if you don’t really want to know the truth about your employee. More

by TG Verified Customer Verified Customer

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Mr. Patti set the tone for our visit and ultimate purchase of our BMW 540i. His greeting upon arriving at German BMW, patience, and knowledge of his products and services. Mr. Patti showed us the v purchase of our BMW 540i. His greeting upon arriving at German BMW, patience, and knowledge of his products and services. Mr. Patti showed us the vehicles we were interested in, ultimately deciding on the BMW 540i. He had our trade in valued fairly. Paperwork was done. We were then turned over to Scott Douglas the finance manager who ensured we received all incentives. Mr. Douglas advised us of the various add on plans. More

by dschmick54 Verified Customer Verified Customer

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Mary Keller has always been great and informative. She's always had all the patience needed to get me to move forward and find exactly what I wanted in a vehicle. I can't be happier with her service a She's always had all the patience needed to get me to move forward and find exactly what I wanted in a vehicle. I can't be happier with her service and professionalism. As far a Scott Douglas not usually the easiest place to be at the end of the transaction with financing. He made it a comfortable and awesome experience especially when I found out that my loyalty gave me a few dollars off and a better interest rate. He was fantastic. Karl Alvarez is great in his position and again has been extremely patient with me and never pushed me into anything. I have always been satisfied with my treatment at Ferman BMW. On a side note Sal Graziano in service is wonderful and very trustworthy man. Not what you can say about everyone when taking your car in for service. All in all Ferman BMW is a great place to purchase a car. Don't forget to ask for Mary Keller you won't be disappointed. More

by paul2058 Verified Customer Verified Customer

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Salesman Tom Berges was wonderful and made our entire experience special. Tom is an extremely valuable asset, as trustworthy and genuine people like him are hard to find in the automotive industry. experience special. Tom is an extremely valuable asset, as trustworthy and genuine people like him are hard to find in the automotive industry. More

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Great service friendly atmosphere, the buying process was pretty smooth .I will recommend ferman bmw to others. pretty smooth .I will recommend ferman bmw to others. More

by ken33563 Verified Customer Verified Customer

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Great Experience purchasing my 2024 BMW. Joe Callipare was great to work with and David Theado explained in detail all purchase options. Joe Callipare was great to work with and David Theado explained in detail all purchase options. More

by johnmrobinson03 Verified Customer Verified Customer

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