Dealership Experience
7 yrs
Industry Experience
30 yrs, 3 mos
Specialties & Trainings
All sales and finance managers training
33 Reviews
Write a Review33 Reviews of Scott Chavanelle
June 14, 2018
Great experience with Joe C. 1st time purchasing from Merchants and glad we did! Very good price and great experience with entire staff. The car was for my 16 yr old daughter an 1st time purchasing from Merchants and glad we did! Very good price and great experience with entire staff. The car was for my 16 yr old daughter and Joe went through all the functions of the car giving her a lot of confidence driving off the lot! More
Other Employees Tagged: Joe Circia
October 16, 2017
Excellent dealership I purchased my first vehicle from merchants and was very pleased with the dealership and the sales person Lisa Petrucelli the place was friendly I wou I purchased my first vehicle from merchants and was very pleased with the dealership and the sales person Lisa Petrucelli the place was friendly I would recommend merchants in Hookset NH to any of my friends and will go back there again to buy another vehicle I am very happy with my 2016 jeep compass More
Other Employees Tagged: Lisa Petrucelli , Steve Coimbria, Marcus Luce, Eli Ruiz, Robin David,
August 24, 2017
Richard Roy at Merchants I had my car die suddenly on me and I found myself in need of a car ASAP. I had heard ads for Merchants and decided that would be my first stop. I met I had my car die suddenly on me and I found myself in need of a car ASAP. I had heard ads for Merchants and decided that would be my first stop. I met Richard Roy at the door, and after talking to him about what I have driven in the past and what I was looking for, he brought up the 2016 Hyundai Accent to show me. I hesitated a little because I've never bought the first car I've looked at, but as the deals and advantages started piling on, I realized this was the car for me. It's the newest car I've ever owned, with the fewest miles, and Rich made it fit my budget, even with all the extra coverage and warranties. I had a prepaid credit card as my down payment, and everything about trying to use it was going wrong. Richard jumped into action to help me sort it out, going online to find the phone number to call, waiting while I was on the phone with customer service forever, even suggested I try the ATM across the street and waited patiently. When all avenues failed, I knew I'd have to come back the next day with my last car to drop off and finish up anyway, and he was so nice about it and sure that we'd get everything sorted out. Then the next day, we're finishing up paperwork and figured out the payment, and THEN- the tow truck guy was very late, didn't call ahead like he said he would, and we were left waiting again. Richard was again very patient as I tried to make more phone calls. I finished up everything with Scott Chavanelle, going over their coverage packages and the pages and pages of paperwork, and he was so nice and funny, it didn't feel like a chore at all. Finally my car showed up and Rich personally walked me over to the service entrance to make an appointment for my first oil change, and we stood around chatting before I left. Overall, what could have been a very stressful situation was made very comfortable, I didn't feel pushed into anything or talked down to, everyone I interacted with was very nice and welcoming. It was the best car buying experience I have ever had, and I'll definitely be recommending them to everyone I know. More
Other Employees Tagged: Richard Roy