Scott Baird
Scott Baird at Hamilton Volkswagen
Refer Me

Scott Baird | Page 11

Service Advisor

Hamilton Volkswagen

2200 Route 33
Hamilton Square, NJ 08690

Contact Me
4.6
104 Reviews
4.6

104 Reviews

Write a Review

104 Reviews of Scott Baird

July 13, 2023

Dealership Rating
Employee Rating

Service was great ! Came out cleaner than it went in ! Communication Could have been better but otherwise I’m fully satisfied and recommend! More

by Ghost1902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 04, 2023

Dealership Rating
Employee Rating

Brought the car into service for a fix on the ignition. Was told part would take 1-2 weeks to come in. Ended up being 3 weeks. They will give you their phone number and tell you they will most likely answe More

by ltndll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ginny Polizzi, Michael Kayes

Jul 12, 2023

Hamilton Volkswagen responded

Good afternoon Neo, I read your review of your recent service. I was the one who helped you, not Ginny or Scott. Your car was towed in on 6/9/23 as it was not drivable. The key would not turn in the ignition. We explained that with no appointment that we would get it in the shop as quickly as we could. The car was looked at on 6/14/23. We diagnosed it as needing the ignition lock and cylinder. I called and left a message with the quote and explained that the parts would take 2 weeks to get. You called back and gave us authorization for the repairs. The parts were ordered and they came in at the 2 week mark and the car was finished on 6/29/23. I did give you my number and you called and left me the ok to do the work. You never left me any other messages after that. Our loaner cars are on a first come basis. Scheduled appointments with a loaner get a loaner first. If I have any unused loaners then those become available to those that need them. This was explained to you. If we had an extra loaner , you were more than welcome to it. When your car was complete, we drove it for the first time. We noted the left front tire was at 2/32 and it had a bubble in the side wall. We noted the steering wheel was off center to the left as well. This is all listed on your copy of the invoice. The steering wheel was installed with the front wheels being straight, as per the VW repair manual. The wear on the tire indicates that the alignment has been off for a while. The other tires do not show that kind of wear. You were advised that the car would need a new tire and alignment. If you have any questions or would like to discuss this further, please contact me. Thanks, Mike Kayes Service Manager, HVW Inc. 609-249-8039 mikekayes@hvwinc.com

July 04, 2023

Dealership Rating
Employee Rating

Very Very friendly Delearship that’s covers Sales and after Sales (Service).Brought 2nd car ID4 for my daughter from them after we Brought Atlas that tells how good this dealership is. Keep up the good w More

by manjitob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 01, 2023

Dealership Rating
Employee Rating

Worst place for service. Place gave run around. Falsely diagnosing for non needed parts. Failure. More

by Aboettger21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
...
11

Dealership Inventory (106 Vehicles)

new 2024 Volkswagen Atlas car, priced at $50,098
2024 Volkswagen Atlas
new
Pure White exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Jetta car, priced at $28,341
2024 Volkswagen Jetta
new
Opal White Pearl Effect exterior
Automatic
Front-wheel Drive
new 2024 Volkswagen Jetta car, priced at $27,096
2024 Volkswagen Jetta
new
Deep Black Pearl Effect exterior
Automatic
Front-wheel Drive
used 2021 Volkswagen Tiguan car, priced at $19,783
2021 Volkswagen Tiguan
used
Pure White exterior
Automatic
All-wheel Drive
used 2024 Subaru Crosstrek car
2024 Subaru Crosstrek
used
Ice Silver Metallic exterior
CVT
All-wheel Drive
new 2024 Volkswagen Jetta car, priced at $27,946
2024 Volkswagen Jetta
new
Rising Blue Metallic exterior
Automatic
Front-wheel Drive