Scott Baird

Follow us for my appointment was good. My car needed additional work and I received a call follow up call letting me know when parts would be available and how much it would cost before wo My car needed additional work and I received a call follow up call letting me know when parts would be available and how much it would cost before work was started. There were no surprise charges when I picked up my car. More

by ALECKNA Verified Customer Verified Customer

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Excellent service. Love the car. Didn’t fill my tank when I bought the car but made I paid to fill the loaner. Just saying. Love the car. Didn’t fill my tank when I bought the car but made I paid to fill the loaner. Just saying. More

by Phil Verified Customer Verified Customer

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I love Hamilton VW. I purchased my Jetta from this dealership and the service has been unmatched by any other VW dealer. My car had been 100% dealer serviced with 324K m I purchased my Jetta from this dealership and the service has been unmatched by any other VW dealer. My car had been 100% dealer serviced with 324K miles and it runs almost as smoothly as the day I bought it. I can’t complain about any needed servicing at this mileage because clearly it is time. Your professionals are honest and they treat me wonderful. I’m always greeted by name. Ginny deserves special recognition for her customer service. I believe she is an unrecognized gem, and probably under appreciated. She should be training others and be in a management role after all of these years of service. Scott was also very attentive and prioritized all of my issues per my request. Finally, the loaner car has saved me considering the fact that the issue arose when I was expecting out of town family and needed the transportation. Hamilton VW is a model that should be replicated through out your system. More

by Vince Matthews Verified Customer Verified Customer

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They fixed the problem but something’s fishy about what happened. Water pump replaced and car stinks of gas. I drove it for a few weeks , gas smell persisted. Then brought it back and they said they’ll c happened. Water pump replaced and car stinks of gas. I drove it for a few weeks , gas smell persisted. Then brought it back and they said they’ll charge me a diagnosis fee if it’s a separate problem. Lo and behold , gas smell went away after they “ looked at it “. This was obviously related to the initial repair and should never have been that way. Will never go back to this dealership. More

by bmart Verified Customer Verified Customer

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Service was fast and detailed, very happy Scott kept me informed throughout the whole process. informed throughout the whole process. More

by TERRYARYAN Verified Customer Verified Customer

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This is my 3rd Volkswagen. The 1st one was fine . The 2nd one was a lemon. Now this 1 has its issues as well. Im sure you can look up my past history on these vehicles The 1st one was fine . The 2nd one was a lemon. Now this 1 has its issues as well. Im sure you can look up my past history on these vehicles More

by bmw1022 Verified Customer Verified Customer

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Faster than expected. Cost could be better. Tires on Amazon are a lot cheaper. Very good service as usual. Again, pricing could be improved. Cost could be better. Tires on Amazon are a lot cheaper. Very good service as usual. Again, pricing could be improved. More

by caroline Verified Customer Verified Customer

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Lack updates on repair - there’s one service advisor so you can’t blame the advisor solely, car smelled like gas esp during first 4 days you can’t blame the advisor solely, car smelled like gas esp during first 4 days More

by bmart Verified Customer Verified Customer

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So far, all my service experiences have been exceptional, from the scheduling, to the constant communication of the vehicle status, to the prompt service. from the scheduling, to the constant communication of the vehicle status, to the prompt service. More

by sev0600 Verified Customer Verified Customer

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I brought my car in not only to have my 30,000 mile service but my 2021 Atlas but it's been turning off randomly at stops. I was told they updated the software and hopefully that would do it. It Didn't service but my 2021 Atlas but it's been turning off randomly at stops. I was told they updated the software and hopefully that would do it. It Didn't because on Friday it shut off again. More

by sandrakub Verified Customer Verified Customer

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