Sam Stewart
Sam Stewart at Jim Ellis Kia of Kennesaw
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Sam Stewart | Page 3

Service Manager

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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3.4
106 Reviews
3.4

106 Reviews

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106 Reviews of Sam Stewart

November 01, 2023

Dealership Rating
Employee Rating

Very poor communication from Phil Joyce. I had to actually go to the dealership to get updates on my vehicle and speak with the service director. More

by Tmdteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Phil Joyce

Nov 01, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

October 24, 2023

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Employee Rating

The entire experience was bad from start to finish. They couldn’t actually fix my car and also charged me for services I did not need, want, or approve. The fact that I was not told about these service More

by Jakelevi28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kris Musgrove, Norris Burns

Oct 24, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to our team if you have any questions or concerns regarding your service bill and visit. Best regards.

October 07, 2023

Dealership Rating
Employee Rating

Mark and the Jim Ellis Kia service are great. Service times and communication are excellent. More

by HERNANDO.GALINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023

Jim Ellis Kia of Kennesaw responded

Hernando.galindo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 30, 2023

Dealership Rating
Employee Rating

I had a very difficult time with the first advisor but after speaking with the Manager he got me over to another advisor and made sure I was taken care of properly. More

by AML1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell , Jahvon Sims 5 stars

Oct 02, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 30, 2023

Dealership Rating
Employee Rating

Excellent service! They booked my appointment very quickly and I did not have to wait too much More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Jim Ellis Kia of Kennesaw responded

Andre, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 29, 2023

Dealership Rating
Employee Rating

This dealership has always provided me great service; professionalism, politeness, promptness, integrity. I will always recommend Jim Ellis Kia of Kennesaw. More

by micheal.johnson453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation. Take care!

September 20, 2023

Dealership Rating
Employee Rating

Terrible experience. Awful communication, held my vehicle for weeks before offloading to a decent body shop. Bought my vehicle from Kia of Muncie, wish I’d been closer to More

by eflyguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Kerkoski

Sep 20, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are truly disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please do not hesitate reaching out if you have any further questions or concerns. Best regards.

September 19, 2023

Dealership Rating
Employee Rating

They are unfriendly, hard to deal with, does not return calls or emails, and poor communication skills. More

by llee
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diana Bell , Michael Johnson

Sep 20, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

September 14, 2023

Dealership Rating
Employee Rating

Poor quality . Oil change done incorrectly.. had to have car towed. Extremely disappointed. With service department More

by DONTZ617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 19, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our team strives for 100% customer satisfaction, and we are disappointed to hear we did not meet yours. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

September 07, 2023

Dealership Rating
Employee Rating

The dealer lied and said the problem is not covered under warranty. The issue is based on a factory installed light that is not wired correctly. I filling a complaint to Kia Corp Very poor service More

by davidwilliamsii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Phil Joyce

Sep 11, 2023

Jim Ellis Kia of Kennesaw responded

Davidwilliamsii, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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