Sam Gunnoe
Sam Gunnoe at Ferman Mazda - Brandon
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Sam Gunnoe | Page 3

Service Advisor

Ferman Mazda - Brandon

9809 Adamo Dr
Tampa, FL 33619

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2.9
73 Reviews

Dealership Experience

11 yrs

Industry Experience

11 yrs

Specialties & Trainings

Mazda Certified Service Advisor

2.9

73 Reviews

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73 Reviews of Sam Gunnoe

August 22, 2019

Dealership Rating
Employee Rating

Ferman Mazda Review You should clone Sam. He is one of the best if not the best Customer Service people I have ever dealt with both in Michigan and Florida. More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 04, 2019

Ferman Mazda - Brandon responded

Thank you for taking the time to tell us about your recent service experience at Ferman Mazda of Brandon.. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 20, 2019

Dealership Rating
Employee Rating

Ferman Mazda is the best . I’ve bought 2 cars from them and 4 others from other Ferman dealers. I have alway been treated very well. More

by Skjar2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 04, 2019

Ferman Mazda - Brandon responded

Thank you for taking the time to tell us about your recent purchase experience at Ferman Mazda of Brandon.. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 18, 2019

Dealership Rating
Employee Rating

Great service. Service department was exceptional. Rep went in detail to explain work done. Explained in detail how the parts work answered all my questions. Really More

by MazdaMan2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 23, 2019

Ferman Mazda - Brandon responded

Thank you for taking the time to tell us about your recent purchase experience at Ferman Mazda of Brandon.. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 14, 2019

Dealership Rating
Employee Rating

15000 mile service Started as scheduled. Out as promised in under 30 minutes. Even a provided with a surprise discount on the advertised price. Great friendly customer s More

by 1Mommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 23, 2019

Ferman Mazda - Brandon responded

Thank you for taking the time to tell us about your recent purchase experience at Ferman Mazda of Brandon.. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 01, 2019

Dealership Rating
Employee Rating

Came in for recall I came in for a recall for my airbags and a diagnosis on a noise coming from my car. Joe was very informative and had tighten a piece and stopped the More

by erica.ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Butler, Braxton Simmons, Tommy Farruggio , Katisha Diab, Matthew Federico, Kevin Jofko, Melanie Martin, Christian Molenaar, Daniel Nasche

Jul 01, 2019

Ferman Mazda - Brandon responded

Thank you for the 5 star rating and happy to hear that you had a great experience at the dealership and working with Joseph. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

June 29, 2019

Dealership Rating
Employee Rating

Service Experience Excellent service and quick. All points hit and very satisfied. Will be back for future service or purchase. Mazda is a great brand and have been More

by mazda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 01, 2019

Ferman Mazda - Brandon responded

Thank you for the 5 star rating and happy to hear that you had a great experience at the dealership and working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

June 08, 2019

Dealership Rating
Employee Rating

Service Advisor Way above the expectation..Sam Gunnoe,a service advisor,job well done at all the time.Hes personality,he's kindness and in behalf of he's job,,very ex More

by Corazon, Lopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 10, 2019

Ferman Mazda - Brandon responded

Thank you for the great rating and comments. Glad to hear that your experience at the dealership was a good one. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

June 02, 2019

Dealership Rating
Employee Rating

Professional and good customer service. Very nice employees. The only recommendation I will give is to maintain the waiting room better. It's ok but it could be better organize and neat. Nee More

by Mirinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 06, 2019

Ferman Mazda - Brandon responded

Thank you for the great rating and comments. Glad to hear that your experience at the dealership was a good one. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

Jun 06, 2019

Mirinda responded

Thank you! 😊

June 02, 2019

Dealership Rating
Employee Rating

Excellent customer service,professional,friendly Very. Friendly ,professional service advisor Sam go the extra mile to make sure customers is satisfied and provide exceptional customer service as wel More

by Nikkaj4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Braxton Simmons

Jun 06, 2019

Ferman Mazda - Brandon responded

Thank you for the great rating and comments. Glad to hear that your experience at the dealership was a good one. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

May 15, 2019

Dealership Rating
Employee Rating

very professional staff had 15,000 miles service completed on my CX-5 and did not have to wait very long under 2 hours , with dealership showroom having a complete remodel co More

by Duke 71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Christopher Butler

May 17, 2019

Ferman Mazda - Brandon responded

Thank you for the 5 star rating and nice comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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