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Sam Gilstein
Sam Gilstein at Bridge Auto Group
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Sam Gilstein

Sales Representative

Bridge Auto Group

94 W. White Horse Pike
Berlin, NJ 08009

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97 Reviews

Industry Experience

20 yrs, 5 mos

Languages Spoken

Russian Russian

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97 Reviews

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97 Reviews of Sam Gilstein

July 26, 2023

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The experience was good and now I have a nice car to drive and enjoy More

by nncyszabo
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
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May 21, 2023

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Outstanding service. I bought a van from them. Had a problem almost a month later. They took the truck that weekend and ended up finding a much more serious problem that More

by Contactbomarsi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JD DelloBuono, Vern Wilson, Chris DaSilva, SEAN C, BOB WEINER

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May 21, 2023

Contactbomarsi responded

Outstanding service. I bought a van from them. Had a problem almost a month later. They took the truck that weekend and ended up finding a much more serious problem that I didn’t know about. Fixed everything on a Sunday because I had jobs lined up for Monday. Highly recommend this company

February 21, 2022

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These people sell products that are not your typical used car. Their cars are faulty. They time it so that the Lemon Law doesn’t apply. Then they don’t stand behind their product. When you buy a car two mont More

by Tree1027
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: JD DelloBuono, Vern Wilson, Chris DaSilva, SEAN C, BOB WEINER

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November 22, 2021

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This is Shady.... i wrote a reveiw nov 14th. It wasent good... to anyone looking at these reviews please ignore that reveiw from shady nov 14th. I have spoke to the service manager recently and went over More

by Shady
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Rosario, Ron G., JD DelloBuono, Jose San Pedro, Jim Wakeley, Vern Wilson, Chris DaSilva, SEAN C, BOB WEINER

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May 28, 2021

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I recently purchased a 2013 Mazda CX-5 at Bridge Auto Group and all I can say is awesome! The car runs like new clean interior pristine engine, extremely reliable vehicle exactly what I was looking for.T More

by Floyd Robinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Rosario , Carlo Spaccarotelli

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May 28, 2021

Floyd Robinson responded

Special shot out to the Bridge Auto Group team in Berlin NJ. Thanks for making my used car buying experience a very pleasant one! The car runs like new i am extremely satisfied with my purchase! I would recommend you guys to anyone looking to buy a quality used vehicle at a awesome price.

October 27, 2020

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DO NOT BUY FROM THIS DEALER 😐 I purchased a 2013 Dodge Dart late on a Monday and by Sunday the clutch was bad. Argued with owner who is rude and pompous. They would not even work with me on the repair. I More

by Richnret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Ron G.

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Oct 27, 2020

Bridge Auto Group responded

I’m very sorry you feel that way. The clutch in a manual transmission car is never a covered component. It’s a wearable part that can go from being perfectly operable and then get damaged relatively immediately based on driver misuse. The car was driven for 800 miles after purchase and you brought it in claiming clutch failure. It was explained to you that it is not covered. You didn’t like answer that you got and started threatening us. We were very upfront about this from day one what is covered and what is not. And a manual transmission clutch is never covered under any warranty. Our warranty that we include is for engine and transmission. And we offered to work with you on the price of the clutch but you immediately started threatening us with a lawsuit and bad reviews so we decided not to accept your business in our shop and I instead offered you a partial goodwill credit towards your repair to take it elsewhere.

Oct 27, 2020

Richnret responded

5 days the car lasted. I tried to meet you people in the middle, but nope, nothing. Your salesman sai the entire car had been checked out, which was a lie. 800 miles of highway drive by an experienced clutch driver. You offered me $250 towards a $1400 repair, laughable! After I suggested we work it out, the owner had service call me and say you withdrawn the offer. Stop the lies, your embarrassing yourself.

Oct 27, 2020

Bridge Auto Group responded

As I stated I’m very sorry that you had an issue with your vehicle. We tried to accommodate you and work with you. You were very abusive to our staff through the entire process even at the time of purchase and we decided that we do not want to continue with you as a service customer. I offered you a good will credit to go and have your vehicle serviced elsewhere and we would contribute what it would cost us for the part of the clutch. More than fair considering the item was not under warranty from us and we don’t know if the clutch failed as a result of driver misuse. The car was checked out in our shop for safety and performance and we didn’t find any problem with it. If we had found any issue we would have disclosed it. That does not equate to a guarantee that nothing will break or go wrong with the car at any point. It simply demonstrates that we make an effort not to sell a car with a known existing problem. But cars are machines with thousands of wearable and breakable parts and we simply cannot guarantee everything on the car. We include a 30 day guarantee for engine and transmission only. We do not include any other warranty and we make this very clear. You also test drove the vehicle and found no issues or concerns with the clutch at the time. Our offer of a partial credit still stands. We did not go back on anything. We are simply opting not to retain you as a service customer due to what we interpreted as abusive behavior towards our staff.

Oct 27, 2020

Richnret responded

At no time did you ever try to accommodate me. I was told right from the beginning at no point was this your problem. I believe the owner himself said it's a machine with thousands of moving parts, xxxx happens while he was screaming at me over the phone. Good will credit HA, $250 on a $1400 repair on a 6 day old purchase. Ridiculous! Clutch failed because of driver missuse? Another lie. The driver has been driving a stick for 5 years without any previous issues. Admit it, you bought a lemon at the auction and pushed off on a customer. Pathetic! The car was never checked out, it had bad spark plugs and my son almost got killed on the turnpike when the car went into limp mode. Maybe you need a new mechanic. You offered to buy the car back for half of what I paid. That's realy putting the costomer first. You owner screamed at me for 5 minutes, including his own share of profanity, and told me it wasn't his problem. I was the one who pointed out at no point did anyone try to work with me, at which point you were supposed to return a call with a price for your mechanic to repair it. Instead I received a call say you decided not to repair it. He didn't feel "comfortable" making the repairs. $250, not a chance, that was simply a bribe to tell the judge I settled. You'll be paying alot more when I sue you. Even you said nobody likes a used car salesman! 🤣 To show people how pathetic your dealership is, why don't you tell everyone about the poor African American gentlemen you took advantage of and bought his car back and paid him $5000 because you were afraid of a big lawsuit. Yeah, your salesman apparently felt the need to tell me that story. You people are cheats and xxxx from the word go! See you in court.

September 25, 2020

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I love this place. Great inventory. Great location. Great prices! We just bought from Bridge for the second time! There is something for everyone! Everything is hassle free! Sam Gilstein is a se More

by Nancy Sabatini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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September 24, 2020

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Glad to have worked with Sam, made buying a car easier then ever. Would highly recommend talking with Sam if you ever need a new car yourself. More

by Alecromero99
Customer Service
Friendliness
Price
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Recommend Dealer
Yes
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March 14, 2020

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Sam was very helpful in finding me a car in my price range. He was knowledgeable about the car. Sam was very kind and professional. More

by Carleen.gentile
Recommend Dealer
Yes
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March 14, 2020

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We have had a pleasant experience from the day my mother came looking for a new vehicle and today, purchase day. Everyone is pleasant and friendly, Thanks!! More

by Miriamcfletcher
Recommend Dealer
Yes
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