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119 Reviews
119 Reviews
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119 Reviews of Sales Staff
May 08, 2013
Bob was great to work with. He was very helpful and knowledgeable in what we were looking for. He wasn't pushing us away from what we wanted. It was fast and easy to get our SUV. I would recommend anyo knowledgeable in what we were looking for. He wasn't pushing us away from what we wanted. It was fast and easy to get our SUV. I would recommend anyone needing to get a new or used car to go see Bob at Merchant's auto. More
by patsfan37
Helpful 
May 03, 2013
My son and I had a terrific experience this week at Merchants Auto. The staff were so pleasant and courteous. We will definitely be back with future car purchases! Merchants Auto. The staff were so pleasant and courteous. We will definitely be back with future car purchases! More
by jlent
Other Employees Tagged: Steve Coimbria, Scott Rienert
April 13, 2013
Steve and the service crew were awesome! I went back for my 2 1/2 month old oil change, checked in on Steve to see if he received his grapes for working with me to get the car I wanted/deserved (yes, he wi my 2 1/2 month old oil change, checked in on Steve to see if he received his grapes for working with me to get the car I wanted/deserved (yes, he will get you the car you as long as you CAN afford to bring him a bag of grapes) and they checked everything on my car! It didn't cost me more than $20 bucks and it still runs like a beauty! The service I got at Merchants was not only a friendly smile from Steve, (and some great conversations) but a team that is willing to work for YOU! Finally! A place that cares! Thank you EVERYONE at Merchants, still a HAPPY customer, (BTW I'll be back to buy the mercedes in the showroom...lol). Thank you STEVE!!!!! I truly do LOVE my car!!:-) More
by christy03275
January 30, 2013
Loved my experience. Will deffinitly go back again in the future. I have already recommended to family and friends. Very pleased! Thank you everyone involved! future. I have already recommended to family and friends. Very pleased! Thank you everyone involved! More
by gackennett
Other Employees Tagged: bob m.
January 27, 2013
I arrived at Merchants to look at possiblities of purchasing a used vehicle with the hopes that I would be able to work with them on a unique situation that has arrised from being taken advantage of purchasing a used vehicle with the hopes that I would be able to work with them on a unique situation that has arrised from being taken advantage of at MA dealer... Steve worked hard and diligently to get the vehicle I was looking for and trade in the vehicle I was upside down in... I got into a newer vehicle with lower miles and was able to get out a bad loan given by another dealer... I will defintly go back to Merchants Auto to work with Steve Dudley when I am looking to purchase another used vehicle.... He went above and beyond what any other Used Car Salesman has done for me at anytime throughout my life. Steve has compasion for his customers!!!! I want to thank you Steve for turning a bad situation into a happy one. I cannot Thank you enough..... More
by Renee B.
Other Employees Tagged: Steve Dudley
January 24, 2013
The overall experience of buying my own car was The overall experience of buying my own car was excellent. The price was great. The people were very helpful. The whole process was quick and easy. The overall experience of buying my own car was excellent. The price was great. The people were very helpful. The whole process was quick and easy. More
by angelac4396
January 09, 2013
Brian was extremely helpful in getting me into the kind of car I wanted and working with me with any problems that came up. He stayed in touch so I always knew what was going on. When there was an issue w of car I wanted and working with me with any problems that came up. He stayed in touch so I always knew what was going on. When there was an issue with the vehicle he took care of it immediately and it has been a month and so far I am very happy with my car. And I have told other people about Merchants. More
by nvirgin
December 05, 2012
I have bought a used car every year for the past 11 years and spent at least 2,000$ a year in fixing it. This time I went to the dealership and decided to purchase something with a warranty, something newer and spent at least 2,000$ a year in fixing it. This time I went to the dealership and decided to purchase something with a warranty, something newer, good on gas and reliable. I purchased a 2006 model car with 83,000 miles. It had everything I wanted. When I test the drove, it had just arrived and had not had the full inspection yet. I liked the car so much that I bought it the same day, despite a few mechanical issues it had with it. I took delivery a week later and on my way home, I noticed a few cosmetic and mechanical issues. I took it to my local mechanic to get the mechanical issues checked out. I was told by my mechanic that the car needed new rear pads. Although they passed inspection, the brakes very very low. I emailed Alan Singer and addressed my concerns with the mechanical issues. Alan contacted the service department and I was asked to bring the car back in and get not only the mechanical, but the cosmetic issues addressed as well. The expediency of his request was up to par, probably one of the better dealerships I've dealt with. The issues were completely addressed and I am now very happy with the purchase. The sales team worked with me to get a good loan rate at my requested monthly payment. I purchased a warranty and have complete faith in the dealership's ability to honor it should any issues arise. More
by MyNewishCobaltSS
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