Ryan Wachtler | Page 8

Very nice people Everyone was beyond nice!!! I loved the service we got. No pushy sales people. Just very friendly! Even fed us breakfast! Gave us a full tank of gas t Everyone was beyond nice!!! I loved the service we got. No pushy sales people. Just very friendly! Even fed us breakfast! Gave us a full tank of gas too! More

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I had a great experience and got just want I wanted. There was no pressure or someone trying to sell me something I wasn't interested in my salesman was wonderful finance department Made the numbers work There was no pressure or someone trying to sell me something I wasn't interested in my salesman was wonderful finance department Made the numbers work and I didn't spend all day true professionalism. I will buy another Honda from them in 10 year's. More

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Amazing Ryan and Jeremy were absolutely amazing! They got us in exactly what we wanted (2016 Tacoma and 2018 Pilot) and fit us right in our budget. We couldn’ Ryan and Jeremy were absolutely amazing! They got us in exactly what we wanted (2016 Tacoma and 2018 Pilot) and fit us right in our budget. We couldn’t be more thankful of all the hard work they did! More

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unpleasant experience with salesman(s) and business manager I would not recommend buying from this dealership and salesman who was rude and told me to leave if i didn't like price I could leave. He was also rud I would not recommend buying from this dealership and salesman who was rude and told me to leave if i didn't like price I could leave. He was also rude to my partner.I should have done so and taken my business elsewhere. I didn't listen to my gut. Also Business Manager was high pressure even after I repeatedly said I didn't want what he was selling. Also business manager would not return any of my calls to his cell phone. Salesman told me vehicle had a spare tire and jack under the vehicle, I looked the next day and vehicle had none, The salesman (s) didn;t actually know the vehicle they sold me and should be accountable for what they tell customers. More

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Very helpful! We came in late not expecting to buy the car but just to test drive. They honored the internet price so we walked away with the car that night. They a We came in late not expecting to buy the car but just to test drive. They honored the internet price so we walked away with the car that night. They accomodated us even if it was really late, when all was done it was 10:00 PM. They even help us get an insurance right away because we couldn’t get hold of anyone in our current insurance company. More

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AWESOME CAR BUYING EXPERIENCE!!! Best car buying experience I have ever had. Ryan was the best part. He was not pushy and was very personable. I am in sales and have been for 15 ye Best car buying experience I have ever had. Ryan was the best part. He was not pushy and was very personable. I am in sales and have been for 15 years. He is a great guy. We bought the car for my son as a graduation gift. He set the whole surprise up for me and played along. He even went and hunted down a large bow. He has followed up several times since. Ryan Wachtler is awesome. Thanks Ryan! More

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professional staff Very positive experience especially when compared to the other Honda dealership in Leesburg with whom we dealt. No high pressure; very helpful and pe Very positive experience especially when compared to the other Honda dealership in Leesburg with whom we dealt. No high pressure; very helpful and personable with thorough explanations of product features. Would highly recommend Ryan W. and Robin W & Ramy. More

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Great Experience Ryan, was extremely patient & very attentive to our needs. He listened and went out of his way to help us in finding the perfect car. Ryan, was extremely patient & very attentive to our needs. He listened and went out of his way to help us in finding the perfect car. More

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Productive I went for an oil change and left with a new Odyssey. Lucy listened to my needs and selected Ryan for as my sales person. Ryan convinced me with new I went for an oil change and left with a new Odyssey. Lucy listened to my needs and selected Ryan for as my sales person. Ryan convinced me with new (and old) features on the Odyssey that met those needs. Jeremy filled in when Ryan had to be elsewhere. Troy worked out a financial plan that worked well for me. No complaints and many kudos to this team. More

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Unprofessional/Worst Quality of Service/Avoid at any cost First of all try avoiding this dealer if you can, if not be prepared to face very unprofessional experience. I bought Honda Accord 2015 on Janurary First of all try avoiding this dealer if you can, if not be prepared to face very unprofessional experience. I bought Honda Accord 2015 on Janurary 10 2018. I regret my decision of buying from honda of ocala dealers. I stay at gainesville and i should have considered honda of gainesville. Check the car carefully, ask questions and try to get 1000 mile guarantee for all parts in the vehicle. I just drove 200 miles(80 miles is for driving back from their showroom to Gainesville) and one of the blower motors went bad. Luckily i was in the 36000 dollar cap or else i had to spend another 450 dollars. As a first time car buyer most of us might not know how to evaluate the condition of the car and they try to exploit customers. Don't go with their finance, trust me, if you spend 1 or 2 hours you will get very good and less interest rates compared to the ones their finance team offers you. I got a better interest rate and i was saving additional 120-150 dollars and they play cheaply, in particular Waseem Tarawneh, says you are saving just 2 dollars per month. Yes, i am saving 120-150 dollars over the whole period of my finance and it might be narrowed down to 2 dollars, Do you guys have any problem with that !!!..They made me wait for 1hour and the credit union working over for that day and I was told by Waseem, to leave the car at the showroom and come back during my credit union working hours, without even thinking that i came from another town. I was ready to do that (When the customer came in the car from another town which 40 miles away, which was purchased from your showroom and you asked him to leave the car because he had better finance deal and he is not interested in taking you finance deal, how did you expect him to go back ?). Finally after my strict no behavior, In order to take their finance, they reduced 100 dollars saying the difference in interest rate between the Credit union they offered and the credit union quote i had to go with their finance, as i was already frustrated with their behavior and cheap attitude . Once you pay initial payment before finalizing everything be prepared, they will try to put you in the spot, with comments(saying its just 3 dollars per month consider our finance) and influence you. Don't sign any agreement of buying the car until you know the end-to-end prices(Car price, tax, warranty prices, extended warranty). They will start explaining the extended warranty prices, one you sign the agreement and then they will treat you with at-most unprofessional behavior. Don't fall for traps saying we will give you good deals with finance, good deals with extended warranty while negotiating on car price. The extended warranty they try to sell you is a third party warranty(fidelity), they don't even know for 2015 honda models and higher, honda care warranty can be purchased. Thats the level of knowledge they have in the area they are working in. Lastly, they sold me an illegal car, YES AN ILLEAGAL CAR. where the tint on windows is not within the allowed limits. When i went and asked them to correct it, Ryan Watchler replies saying that we don't deal with used cars issues. What do you mean by you don't deal with used cars issues, you just sold an illegal car. They argue like a kid saying customers need to know tint levels. LOL, next time ask customers to get a machine which checks for tint level. Shame on you guys for playing very cheaply. After waiting for 3 hours, and facing their illogical arguments, they agreed to remove the tint. Imagine the pain of driving from Gainesville to Ocala back and forth, due to their unprofessional behavior. I was so busy with work and i was in need of a car to commute and i made a bad decision. Overall, they lost a customer and i will make sure that they loose more, . Gainesville is a university town and i am making sure that my batch mates and my juniors knows what are the issues with honda of ocala and why they need to avoid them I am happy for them , as couple of them were thinking to go to Ocala and after hearing my experience, the changed their mind. Lastly you get 2 free services which comes with the purchase of the car which became useless for me. One went into repairing blower motors and other into removing tint level. So, In worst case if you cannot avoid them, then make sure that the repairs in the first 1000 miles are handled by them. If you are going with them, make sure to finalize everything and then sign the deal. No point in handling each component separately. For example, car price, finance, extended warranty. Once you accept and sign the first one, except worst service for others. Be prepared to wait for more than 2 hours for finding answers to your queries, if you have already signed the purchase document. They just say things, that serve you fast. and i had to go thrice from gainesville to ocala after purchasing the vehicle due to one or the other issue. Sale Manager or Sales head whom i spoke was JJ Reale and finance Rep was Ramy Tarawneh. After the purchase, when i try to speak to JJ Reale for any issue, he always send his peers, who argue very illogically. During the car price negotiation, he was giving commitments we will get you good finance rates, extended warranties and what not !!. Ask him for a written document on what ever he is is trying to sell, what does he mean good finance rates and anyother benefit he mentions while negotiating the price. Because once the car price is fixed, you will have hard time getting finding him and what ever he spoke is of no use You also need to remember people who provided professional service. My experience with service department is good. I am thankful to Matt from service department. Lastly, try going to Jacksonville/ orlando/tampa showrooms even it cost you 100 to 200 dollars more and then make a decision. Ocala dealers are not definitely not worth to consider as first choice. More

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