Ryan Middleton

Dominic was great from start to finish with our 2024 lease! He does what it takes to get the deal done- and quickly lease! He does what it takes to get the deal done- and quickly More

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We had a wonderful experience working with Dominic and the team at Foundation Chevrolet. We had Ben on a two week search going to several dealers and some twice. Foundation Chevy made us feel very welcome the team at Foundation Chevrolet. We had Ben on a two week search going to several dealers and some twice. Foundation Chevy made us feel very welcome even before we got in the door. It really was our plan to buy but to try on the truck size. I have been a Gm customer since the 70’s. We could not resist the the truck and it really did fit our needs. Dominic won us over from the start. Thanks for a great experience in the car shopping market. Bob, Vanessa and Elizabeth More

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We purchased a brand new 2024 Trax and a week later noticed the hood had a manufacturer defect in the driver side crease. I immediately called the service dept and notified them of the issue and asked noticed the hood had a manufacturer defect in the driver side crease. I immediately called the service dept and notified them of the issue and asked about warranty options. They insinuated that it was damage and therefore not covered. I insisted that the crease, which is part of the manufacturing process, was defective and curved where it shouldn't be. After being jerked around for 2 weeks trying to get the Service Manager Dave to look at the defect, he agrees that it is a manufacturer defect, and that the only resolution is to replace and repaint the hood. This is not an option, as Dave notes that there are slight variations in paint tint and quality, not to mention the variations in paint thickness from shop painting. Basically, the hood would exchange one defect for a dramatically larger defect, either of which results in a drop in value. This means that the vehicle is a lemon and cannot be fixed. Dave transfers me to Alex, our salesman, who basically says that I need to speak with the sale manager Tyler. Tyler calls me and asks me if I inspected the vehicle prior to purchase, and insinuates that it is our fault for not noticing the defect. I remind him that is the reason for a 36,000 mile/3 year warranty...for all the defects you don't notice until later. He essentially tells me that if I don't want a new hood, then there may not be any other options. I inform him that I have already discussed with the warranty dept. and that they have already told me I can go through the BBB binding arbitration process per Lemon Law. He argues and tells me that it is not covered under Lemon Law, to which I respond that he does not understand the Lemon Law correctly, and I proceed to explain it to him. Rather than end the conversation and direct me to the warranty dept, Sale Manager Tyler proceeds to argue with a customer, continue to attempt to lie about the Lemon Law, and laugh at me when I suggest that he take some time to learn the law. He was determined to engage in a power struggle rather than provide customer service. Immediately after that disgusting display of poor customer service, I get a call from General Manager Chad Raskin, who asks me if he can help, before he begins to lecture me on how I speak to his employees who are "nothing but professional." I respectfully disagree with his false assertion that his employees or managers are professional, and I try to move on, and he actually raises his voice, interrupts me, and instructs me to "not put words in his mouth" because I said that we can agree to disagree. I then note that I see where his employees obtained their customer service skills, and it is clear what kind of operation he is running. In the midst of his angry outbursts and pontification, he yells and demands that I tell him what he can to to resolve the situation. I continue to try to tell him, despite the consistent interrupting repetitious demand, and I finally ask him "do you want to know what will resolve the situation?" He snarls, "yes." I tell him, "I want you to replace the defective vehicle with a vehicle that does not have a defect." He quickly retorts, "No, I'm not replacing your car! That is not happening!" So we are going to proceed with the BBB Lemon Law process, and potentially contacting an attorney. What a terrible dealership and unbelievably terrible staff! Avoid like the plague! More

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Alex was an excellent salesperson handled all my questions and got me a great deal on a new Silverado! questions and got me a great deal on a new Silverado! More

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My experience was nice and I was able find a car that best suites me best suites me More

by josuevarelaesquivel Verified Customer Verified Customer

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I have bought 5 new cars in the past and it just doesn’t get better than this get better than this More

by epicnd Verified Customer Verified Customer

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