Chad Raskin

I have a 2020 Chevy Blazer. I bought it brand new with no more than 5 miles upon purchase. It now has only 28,000 miles. It has never been wrecked and I take it in regularly I bought it brand new with no more than 5 miles upon purchase. It now has only 28,000 miles. It has never been wrecked and I take it in regularly for routine maintenance. On Saturday, 9/9/23 my engine light came on. Napa Auto Parts told us their code reader indicated that the thermostat cap was stuck either open or closed. We called Foundation Chevy to make an appointment and told them the issue. I took my vehicle in at 5 PM on Monday, 9/11/23 for an appointment scheduled for Tuesday, 9/12/23 at 11 AM. Upon dropping off my vehicle my husband once again explained that my thermostat cap was stuck. We received a call on Tuesday afternoon to inform us that they found that the pump on the radiator was cracked and needed to be replaced. We reached out on Wednesday to determine the status of the vehicle because we needed to figure out work schedules and daycare drop offs/pickups as we had not heard any updates on how long this would take. We had to call several times and leave several voicemails to receive a call back. We received a call back on Wednesday late afternoon that my vehicle was not yet repaired. On Thursday afternoon we received notice that my vehicle would not be ready until Friday. On Friday afternoon, we received a phone call that they took my car for a test drive, and they have now discovered that my thermostat cap was stuck…?? We already knew that and that was the very reason we took it to Foundation Chevy in the first place. I was dumbfounded because I thought they were addressing that issue all week in addition to fixing the pump on the radiator. On Monday evening they provided me with a rental car. I was very grateful for the rental because without me having a vehicle and my husband leaving for work at 7:15 AM and daycare not allowing children to be dropped off until 7:45 AM I was not able to take my son to daycare and had to pay for three days of care in which he was not even there ($80 a day) and I had to stay home from work. We did not hear back from them the rest of the week and on Thursday we wanted an update as the rental was due back to Hertz. We called Foundation Chevy and could not get through to anyone. On Friday afternoon we began to call again to get the status of my vehicle and no answer (I called six times, and my husband was also calling). We left multiple voicemails for our contact in the service department. I finally called the main number to the service department, someone finally answered, and then they put me on hold. I stayed on hold for over an hour and no one ever picked up! The anxiety and stress from the lack of communication we received from Foundation Chevy was unwarranted. All we needed was an estimated time frame for the repairs which we were never given. We were always on our toes waiting for any kind of update. I would have obtained a rental car earlier in the process if I would have known they were going to keep my vehicle for almost two weeks. I finally picked up my vehicle on Friday, 9/22/23. I expressed my frustration regarding the lack of communication and my concern with them not knowing my thermostat cap was stuck from the beginning since we informed them about that, but my complaint was met with, “Your service tech is not here so we don’t know what happened. All I can see is that you owe $2,142.90”. On Saturday, 9/23/22 we took it in for an oil change (not at Foundation Chevy). They called me extremely alarmed that the ball joint on my vehicle needed to be replaced. I told them there was absolutely no way since we just had my vehicle at a Chevy dealership, and they did not tell us they found a concern with the ball joints. My husband went to see for himself, and they took a video. I sent the video to a family friend who is also a mechanic and he confirmed. It is appalling to me that Foundation Chevy did not catch this when they had my vehicle for almost two weeks. I expected more from a Chevy dealership. More

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We purchased a brand new 2024 Trax and a week later noticed the hood had a manufacturer defect in the driver side crease. I immediately called the service dept and notified them of the issue and asked noticed the hood had a manufacturer defect in the driver side crease. I immediately called the service dept and notified them of the issue and asked about warranty options. They insinuated that it was damage and therefore not covered. I insisted that the crease, which is part of the manufacturing process, was defective and curved where it shouldn't be. After being jerked around for 2 weeks trying to get the Service Manager Dave to look at the defect, he agrees that it is a manufacturer defect, and that the only resolution is to replace and repaint the hood. This is not an option, as Dave notes that there are slight variations in paint tint and quality, not to mention the variations in paint thickness from shop painting. Basically, the hood would exchange one defect for a dramatically larger defect, either of which results in a drop in value. This means that the vehicle is a lemon and cannot be fixed. Dave transfers me to Alex, our salesman, who basically says that I need to speak with the sale manager Tyler. Tyler calls me and asks me if I inspected the vehicle prior to purchase, and insinuates that it is our fault for not noticing the defect. I remind him that is the reason for a 36,000 mile/3 year warranty...for all the defects you don't notice until later. He essentially tells me that if I don't want a new hood, then there may not be any other options. I inform him that I have already discussed with the warranty dept. and that they have already told me I can go through the BBB binding arbitration process per Lemon Law. He argues and tells me that it is not covered under Lemon Law, to which I respond that he does not understand the Lemon Law correctly, and I proceed to explain it to him. Rather than end the conversation and direct me to the warranty dept, Sale Manager Tyler proceeds to argue with a customer, continue to attempt to lie about the Lemon Law, and laugh at me when I suggest that he take some time to learn the law. He was determined to engage in a power struggle rather than provide customer service. Immediately after that disgusting display of poor customer service, I get a call from General Manager Chad Raskin, who asks me if he can help, before he begins to lecture me on how I speak to his employees who are "nothing but professional." I respectfully disagree with his false assertion that his employees or managers are professional, and I try to move on, and he actually raises his voice, interrupts me, and instructs me to "not put words in his mouth" because I said that we can agree to disagree. I then note that I see where his employees obtained their customer service skills, and it is clear what kind of operation he is running. In the midst of his angry outbursts and pontification, he yells and demands that I tell him what he can to to resolve the situation. I continue to try to tell him, despite the consistent interrupting repetitious demand, and I finally ask him "do you want to know what will resolve the situation?" He snarls, "yes." I tell him, "I want you to replace the defective vehicle with a vehicle that does not have a defect." He quickly retorts, "No, I'm not replacing your car! That is not happening!" So we are going to proceed with the BBB Lemon Law process, and potentially contacting an attorney. What a terrible dealership and unbelievably terrible staff! Avoid like the plague! More

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Unbelievably bad dealership. I have never been treated so poorly in decades of buying cars, and this was an incredibly expensive limited edition model we purchased from Foundatio I have never been treated so poorly in decades of buying cars, and this was an incredibly expensive limited edition model we purchased from Foundation. Never in a million years would I purchase from them again. I'd sooner walk to Antarctica. More

by Noway Jose Verified Customer Verified Customer

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This may be a repeat but I have a car addiction. I purchased over 90 cars in my life and Foundation was at the top of their game. They listed to me and overcame every obstacle. Great Job! Now ju I purchased over 90 cars in my life and Foundation was at the top of their game. They listed to me and overcame every obstacle. Great Job! Now just get me an E-Ray RG More

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Oral communication are you get us excuses why your car is not done After you make several attempts to talk to people, you may be lucky to get a phone call back after six or seven tries not done After you make several attempts to talk to people, you may be lucky to get a phone call back after six or seven tries More

by DARREN24 Verified Customer Verified Customer

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I have bought 5 new cars in the past and it just doesn’t get better than this get better than this More

by epicnd Verified Customer Verified Customer

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EXCELLENT! WE'VE HAD A VARIETY OF WORK DONE THERE, EVERYTHING FROM ROUTINE MAINTENANCE TO EXTENSIVE BODY WORK. TOTALLY SATISFIED! WE'VE HAD A VARIETY OF WORK DONE THERE, EVERYTHING FROM ROUTINE MAINTENANCE TO EXTENSIVE BODY WORK. TOTALLY SATISFIED! More

by COP66860 Verified Customer Verified Customer

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Doug is great. ..always remembers me from when I bought my Cadillac there. Wish Foundation was closer to me to maintain service. Rickenbaugh is 4 miles from me.... ..always remembers me from when I bought my Cadillac there. Wish Foundation was closer to me to maintain service. Rickenbaugh is 4 miles from me....they offer snacks/tv/beverages. Only comment is that my tire pressure air was not checked....I had the inspection service, and had to go to my car wash place to get air.....service dept. needs to check EVERYTHING. Other Cadillac dealerships offer snacks & beverages while waiting....Foundation is lacking in that department. I would buy a new Cadillac, but there is not a Premium Luxury offerred.....my caddy has great high end appointments inside the vehicle. More

by BARB_MARCUM Verified Customer Verified Customer

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My salesperson was Uriah and he was extremely knowledgeable and helpful. The whole team was absolutely fantastic. knowledgeable and helpful. The whole team was absolutely fantastic. More

by jason88210 Verified Customer Verified Customer

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Great salesmen Sales manager was honest Stood behind deal Found a truck I wanted Quick in and out deal Found a truck I wanted Quick in and out More

by millionjims Verified Customer Verified Customer

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