Ronnie Brazier | Page 3

Very good dealer ship, with professional sealer. Providing good information about the cars. Very clean service department and professional. I will recommend to everyone and to my friends. Thank you Providing good information about the cars. Very clean service department and professional. I will recommend to everyone and to my friends. Thank you. More

by DEREKKRUZ Verified Customer Verified Customer

Helpful 0

Report | Print

Good service. Went there to fix the mirror and windshield. Julio take care of my car and make sure they are clean after the service windshield. Julio take care of my car and make sure they are clean after the service More

by PANCHITA.TA Verified Customer Verified Customer

Helpful 0

Report | Print

Best sales person and best dealership My experience at Mercedes benz of Hoffman Estates was outstanding. Ronnie brazier was extremely helpful and committed throughout the entire process of My experience at Mercedes benz of Hoffman Estates was outstanding. Ronnie brazier was extremely helpful and committed throughout the entire process of buying a car. I’ll definitely go back there next time. Thank you Very much Ronnie! You’re the Best! More

Helpful 0

Report | Print

Great Customer Service Everyone at this dealership went out of their way to make sure I received the attention and care I needed to find and lease the right vehicle for me. Everyone at this dealership went out of their way to make sure I received the attention and care I needed to find and lease the right vehicle for me. At no time was I pressured and the entire staff was extremely professional. I love the car and will definitely be back when my lease is up. Bill Wilkins Wilkins West Dundee IL More

Helpful 0

Report | Print

Great Car, online purchase was a bit difficult Everyone at the dealership was friendly and helpful, however I was purchasing this car online and that lead to some difficulties l. To be fair, some o Everyone at the dealership was friendly and helpful, however I was purchasing this car online and that lead to some difficulties l. To be fair, some of the issue was my bank, but the dealer also had a hard time scanning me clear documents. It all got done, but it took longer than expected or needed to take. Once I arrived at the dealership, things went smooth as possible, but I would have liked to avoid that to begin with. More

Helpful 0

Report | Print

E400 with Ronnie I had looked at several cars at several dealerships. I’m a 30’s male so other dealerships offered varrying responses from doubt and disrespect to kind I had looked at several cars at several dealerships. I’m a 30’s male so other dealerships offered varrying responses from doubt and disrespect to kindness and attentiveness. Hoffman was the latter. I was welcomed immediately. I had the fortune to work with Ronnie. He was prepared (I had called ahead) with any and all information I had requested. Answered all questions in depth. Ronnie was respectful, diligent, and kept things moving without being pushy. Kelly in finance really worked hard to find the right set of options to get % and payment where I needed it to be. Kelly offered real, honest answers and had an ability to utilize all tools available at 9:00 p.m. to complete the transaction. Kelly is a true professional that I’d request next time. After finance was finished Ronnie pulled my trade in up to garage and offered a couple nice cloth bags to help me move things from one car to the other. Even after I had pulled out of the garage and parked to set up and famiarize myself with controls at 9:30 he stuck around and made sure I was all set and left behind me. Really a great guy with the right attitude. Everyone, in fact, treated me as well as Ronnie from start to finish. Left feeling good about my decision. Left feel great about the experience and the deal I got on a car! A 2016 E400 fully loaded with 3,000 miles for a steal. Got all the room and motor I really wanted in the budget I had in mind. Seriously great place to buy a car. More

Helpful 0

Report | Print

Great long distance and in person! Ronnie, our salesperson, is one of our new favorite people! We had been searching for a 4x4 Sprinter for a camper conversion for almost a year, and we Ronnie, our salesperson, is one of our new favorite people! We had been searching for a 4x4 Sprinter for a camper conversion for almost a year, and we finally found the one. We live in Oregon, so the first part of the process was done over the phone/email. Ronnie and his colleagues were incredibly responsive, checked in with us often, and made us very comfortable flying out to Chicagoland knowing it wouldn’t be a wasted trip. When we arrived, we had a car waiting for us at the airport. When we got to the dealership, everything was taken care of for us—Ronnie even took our van to the police station for the VIN inspection our home state requires. Jose Gomez, our finance person, was wonderful as well. We talked extra warranties and protection-he is a good salesperson, but very polite and not pushy about anything. We enjoyed chatting with everyone during the whole process, and left so very pleased! Before we left, we got a quick tour of our new van - Jose Garcia was a pleasure, and gave us just enough information (we think he could tell we were itching to get in and drive!) 2000 miles later, we are back on the west coast and enthusiastically planning our RV conversion. We would very much recommend doing business with MB of Hoffman Estates—no pushy sales people, no surprises, and generally no shenanigans. We got what we wanted, and were very well taken care of in the process. Thank you!!! Bryan & Sarah More

Helpful 1

Report | Print

Honest and straight to the point Ronnie was very straightforward and honest from the start. He was personal and not pushy at all. During negotiations on price, he was fair and consis Ronnie was very straightforward and honest from the start. He was personal and not pushy at all. During negotiations on price, he was fair and consistent. After a few offers and counter offers, we agreed to an out the door price which ended up being much lower than the original asking price. When I came back the following day to drop of my payment, he made sure I did not have to wait in line and got me to the general manager asap. I am someone who is not fond of most dealers as I prefer to buy cars from owners on Craigslist, etc. However, if you are looking for a Mercedes, I strongly recomend Ronnie. He will give you no BS, is willing to negotiate, and you'll end up with a fair price. More

Helpful 0

Report | Print

Excellent Customer Service This is the second time I have bought a car from Tom and the Hoffman Estates dealership. It is a pleasure doing business with Tom. Tom looks at the ne This is the second time I have bought a car from Tom and the Hoffman Estates dealership. It is a pleasure doing business with Tom. Tom looks at the needs of a customer end to end. Both times,hHe understood my needs very well and also the constraints. He does the best under the circumstances and given my experience, I would think he has quite a few repeat customers. He is firm and friendly and accommodates a few special requests that are reasonable. Highly recommend this dealership More

Helpful 0

Report | Print

Robert F. Locke I was in the market for a used 2015 Benz 400 E coupe with reasonably low miles for a price which was below Kelly blue book. I wanted to trade my 2010 I was in the market for a used 2015 Benz 400 E coupe with reasonably low miles for a price which was below Kelly blue book. I wanted to trade my 2010 350 E Benz Coupe and get the Kelly blue book price I was after. In addition I got a discount on the car I purchased. I got 1.9% financing for 4 years. I discovered a hole in the carpet the next day and the dealership repaired it to my satisfaction. Ronnie Brazier did a good job and was very accommodating. More

Helpful 0

Report | Print