Roberto Uribe | Page 2

We drove 5 hours to purchase our Jeep. There were 3 issues identified when we arrived. One of the issues was that the rear seat headrests were inoperable and a safety issue. We knew the There were 3 issues identified when we arrived. One of the issues was that the rear seat headrests were inoperable and a safety issue. We knew the rear seat was not original to the vehicle, but were told it could be fixed under warranty. We were told all issues would be covered under warranty and we could have them fixed by our local dealership. Chrysler has declined the repair of the headrests under the warranty as the inside of the seat has rust and the seat cover is torn. We contacted Marino to resolve this issue including photos and a fee quote from our local dealership. It has been 2 days with zero response from the managers and no resolution. In the meantime we have an inoperable rear seat that is not safe for passengers. UPDATE 5/13 - we were told on 5/6/24 they would be shipping us a "new", operable used seat. When I inquired about the seat today (1 week later) it was apparent they have not yet ordered the seat as I was asked if we could just have our local dealer make the necessary repairs. Mind you the cost is almost $1,500 to have the seat repaired. Very disappointed in the responsiveness to resolve this issue. More

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Gracias if por mi nuevo jeep te lo agradezco mucho referiré a toda mi familia y amigos referiré a toda mi familia y amigos More

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Everything was great love my new Jeep thank you Marino Team and Jc from my new Grand Cherokee Team and Jc from my new Grand Cherokee More

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Always a great experience ! Everyone super friendly and hands on always . Very efficient and I am in and out in no time . Everyone super friendly and hands on always . Very efficient and I am in and out in no time . More

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Thank you JC for my new Jeep Grand Cherokee super happy all the process and Marino team all the process and Marino team More

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Fue una persona muy amable, me tenía una respuesta en cada una de mis preguntas! Me ayudó a obtener mi carro de mis sueños! Fue muy buena persona! cada una de mis preguntas! Me ayudó a obtener mi carro de mis sueños! Fue muy buena persona! More

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Nos ayudó mucho , nos facilitó las cosas para poder disfrutar nuestra primera experiencia con Jeep , muy agradecidos con José ya estamos disfrutando disfrutar nuestra primera experiencia con Jeep , muy agradecidos con José ya estamos disfrutando More

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Purchased online from 150 miles away. JC and the rest of the Marino team were responsible, respectful, and great to work with. JC even picked me up at the airport then I arrived to pick i JC and the rest of the Marino team were responsible, respectful, and great to work with. JC even picked me up at the airport then I arrived to pick it up! Great experience! More

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Great service in terms of working with us for trade ins, communicating appointments, being flexible with timing, and warranty options! communicating appointments, being flexible with timing, and warranty options! More

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I’ve been through the car buying process a few times throughout my life, and my experience at Marino was one of the easiest, most stress-free experiences. Jairo, Dan, Frank, and Roberto were all amazing throughout my life, and my experience at Marino was one of the easiest, most stress-free experiences. Jairo, Dan, Frank, and Roberto were all amazing! Oh, and very happy with the vehicle I purchased, price and quality! More

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