Roberto A. Dial | Page 16

Very helpful dealership! Wasn't stressful at all like a lot of dearships can be! We had a wonderful time and couldn't have gotten a better deal on our Kia Sorento SXL AWD anywhere else! :) a lot of dearships can be! We had a wonderful time and couldn't have gotten a better deal on our Kia Sorento SXL AWD anywhere else! :) More

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Just wanted to give a big thanks to Casey kia for the pleasure I endured during my purchase of the AWESOME KIA OPTIMA TURBO!!! Staff and dealership were TOP NOTCH!!!!!! Friendly and humurous staff made t pleasure I endured during my purchase of the AWESOME KIA OPTIMA TURBO!!! Staff and dealership were TOP NOTCH!!!!!! Friendly and humurous staff made the buying process a breeze. Thank you to all the staff at Casey Kia!!! So very pleased and will definately return for any future purchases and will recommend your dealership to any person I can brag to about you!!!! Merry Christmas and have a great holiday. More

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Ms. Fite was friendly and very helpful as we asked questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extend questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extended warranty and service schedules. More

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Returning from overseas I had been researching my new KIA for over four months and could not wait to get my hands on a 2013 Optima. Settling in Chesapeake I dealt with two dealerships on the Southside for t for over four months and could not wait to get my hands on a 2013 Optima. Settling in Chesapeake I dealt with two dealerships on the Southside for the convenience, only to make the drive north to Newport News. From the start Casey Kia paid attention to all of my requests and had the best selection in all of Hampton Roads to choose from. Pam Lawrence made the purchase of my new car exactly what it needed to be. Do your homework, have a price in mind, and go see the folks at Casey Kia (especially Pam). They will make it as easy as you want it to be. Oh yeah, they have an excellent full service maintenance crew on site as well. I was able to take my 2006 KIA Sedona in for service after it had been in storage for three years. Francine took good care of my van and I will definitely make the drive to the Northside to maintain my two Kia's. Thanks to the whole crew at Casey Kia for an outstanding experience. More

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I was referred to Roberto Dial by my friend Neykia. I, I was referred to Roberto Dial by my friend Neykia. I, inadvertently, went to the incorrect dealership searching for Roberto. The salesman, at I was referred to Roberto Dial by my friend Neykia. I, inadvertently, went to the incorrect dealership searching for Roberto. The salesman, at the opposing dealership, attempted to sell me a vehicle, as opposed to directing me to the correct dealership. My experience at that particular dealership was horrible. I was made to feel less than a "tax paying law abiding" citizen. I left there feeling belittled and disappointed. Once I arrived at the "correct" Casey dealership, my energy was "rejuvenated! I met Roberto, who was a "Godsend." His reception was warm, pleasant, and professional. He introduced me to Pam Lawrence. My introduction to her, sealed the deal. Initially, Pam was met with severe hesitation, because of my "previous" experience at the "other" dealership. Pam relaxed my fears of rejection, due to "less than perfect credit scores, with a calm cool explanation on how the financing would work. I did not like the PT cruiser at first sight. But, once I test drove it, upon Pam's recommendation, I knew that the 2008 PT Cruiser was the vehicle for me. DEAL...!!! *smile* Roberto and Pam made this experience delightful. I never felt judged. I just felt like they sold me the vehicle that was right for me and my budget. Thank you guys for a job well done... More

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We attempted to purchase a new vehicle from Casey Kia and it was hands down the worst experience of our lives. The sales consultant was new but he was the only thing that made it tolerable. We were immediate it was hands down the worst experience of our lives. The sales consultant was new but he was the only thing that made it tolerable. We were immediately put into a vehicle "outside of our price range" but we purchased it, signed the paperwork, were congratulated and sent on our way. We had the car through the weekend and upon dropping off our check for the deposit on Monday learned that we weren't able to take our new car home unless we gave them another $2k-3k or they were happy to stick us in something...way lacking in comparison. Felt a little like bait and switch if you ask me but either way we were incredibly disappointed. To make matters worse, the sales manager felt very snake-like in the detached and unsympathetic way he dealt with us. We told them to keep both vehicles and went to another Kia dealer in the area where they took us behind the desk to *show* us the only reason we weren't "qualified" was because they wouldn't be making enough commission on the deal. We ended up qualifying and taking home a vehicle that cost more than the amount Casey Kia said we could qualify for. The whole thing was shady and we are both thrilled to know we didn't give Casey Kia a dime of our money! More

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Everything was exceptional. Kellie was an outstanding salesperson. Roberto was totally awesome! Came in for service on my car and ended up getting up a great deal on a new one! salesperson. Roberto was totally awesome! Came in for service on my car and ended up getting up a great deal on a new one! More

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Pure Awesomeness from Pam Lawrence- She put in 110% effort to put me a car that was just what I needed.She told me to TRUST her, and she made it happen, She made everything quick and painless, alongsi effort to put me a car that was just what I needed.She told me to TRUST her, and she made it happen, She made everything quick and painless, alongside Roberto Dial, who made the financing with the bank a breeze, and Charlie Wood who made the paperwork super fast and easy :) I would definitely recommend them to anyone looking to buy a Kia. All three of them are Awesome and make a great team! Thanks to them I am driving an awesome vehicle. Definitely Definitely HIGHLY RECOMMEND YOU STICK WITH THEM TO MAKE BUYING A BRAND NEW VEHICLE PRETTY MUCH EFFORTLESS. ALL THREE WERE A JOY TO WORK WITH :)))) THANK YOU GUYS FOR GOING ABOVE AND BEYOND!!! More

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I was actually referred to Casey by a collegue of mine. They told me specifically who to work with and their reference did not fail me. Everyone here was great!!! Brandon Thompson was able to help me find They told me specifically who to work with and their reference did not fail me. Everyone here was great!!! Brandon Thompson was able to help me find the perfect car. He is very personable and one of the nicest care dealers I have ever met. Brandon made sure that my monthly payments were something that I could afford; he even factored in my insurance rates and GAP payments. The General Manager Roberto Dial helped Brandon help me when I ran into a minor setback financially but between the two of them they worked hard to make sure I got the vehicle I wanted at the price I not only could afford but felt comfortable with. Roberto Dial helped negotiate with the credit union to get my interest rate lower. On a Friday night, Brandon, Roberto, and the lot attendant Jermany stayed almost two hours after closing time to make sure I felt comfortable with my purchase and even let me drive the car for the weekend before I made the decision of purchasing the vehicle. The finance guy Charlie Wood has a beautiful spirit. He had me laughing and smiling from ear to ear from the moment I met him. He explained everything to me in detail and in a way so that I could fully understand. Jermany Everett the lot attendant made sure everything in the car was top notch prior to me driving off the lot. He made sure I didn't have to worry about gas, or the detailing of my vehicle. I would . . . correction; I will go back to Casey the next time I need to purchase a car. I am currently encouraging my mother to go there this weekend and work with these guys. They are AMAZING!!!! They took care of me as if I were a family member or close friend. They are genuinely sincere and concerned for individuals well-being. I appreciate all that they have done and I would be more than willing to purchase another car from these gentlemen. More

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Working with Casey Kia was an overall fantastic experience. We were able to drive away with a price and payment both parties could agree on. After buying my Sportage, my wife was given a fair trade experience. We were able to drive away with a price and payment both parties could agree on. After buying my Sportage, my wife was given a fair trade for her Town and Country and drove same day with a Kia Forte. We dealt with Ken A. both times. Great sales Reps, great service and an overall friendly and easy to work with dealer. I would recommend the Casey family to anyone who wants a better than just satisfactory experience! Branden S. More

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