Robert Taylor | Page 2

I am on my second vehicle from this dealership. Vehicles are good, but awful customer service. On multiple occaisons, Advisor Robert Taylor was unhelpful, unresponsive, and didn't do what he said he was goi are good, but awful customer service. On multiple occaisons, Advisor Robert Taylor was unhelpful, unresponsive, and didn't do what he said he was going to do. After going to the Service Manager, Richard Freidrichs, to request a new advisor, Richard said he would get me one, but that didn't happen. He then said he would handle my warranty issues himself. Well that didn't happen either. When I asked why they were not handling my warranty issue timely, he then lied to me. When I told him he was incorrect in what he told me about my service appointments and parts he ordered, he made excuses and lied about it again. He tried to blame someone else, and I told him can't do that, he needs to look in the mirror, as he was the one who made the promises to me. Probably my last MB and only because of the service department. More

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BEST DEALERSHIP IN LA !ROBERT TAYLOR: Best in making BEST DEALERSHIP IN LA ! ROBERT TAYLOR: Best in making sure all is done perfectly! Ernie Debus: Always looking out for the best buy & staying away fr BEST DEALERSHIP IN LA ! ROBERT TAYLOR: Best in making sure all is done perfectly! Ernie Debus: Always looking out for the best buy & staying away from problems. Have bought over 10 + cars from dealership since 1965. More

by MRG0 Verified Customer Verified Customer

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My sales associate, Michael Williams made the entire selection and purchase so easy and enjoyable. His input and knowledge of available used vehicles was invaluable. selection and purchase so easy and enjoyable. His input and knowledge of available used vehicles was invaluable. More

by JANEDUPUY Verified Customer Verified Customer

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Great service. Selection was fine. The store was very clean. The service area is also well kept. Service advisor, Robert Taylor, is very good to work with. He keeps you informed. clean. The service area is also well kept. Service advisor, Robert Taylor, is very good to work with. He keeps you informed. More

by RRAMELLI Verified Customer Verified Customer

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Always a pleasure to purchase vehicles from Ernie. I have been a long time customer and always find that MB of New Orleans is spot on. Prices are great. And service is always great thanks to Robert Taylor. K been a long time customer and always find that MB of New Orleans is spot on. Prices are great. And service is always great thanks to Robert Taylor. Keep up the good work. More

by Sean F. Verified Customer Verified Customer

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Great service, great product. My salesman, Michael Williams, spent a long time and a lot of work in getting the right vehicle for me. He understood what I wanted, and did succeed i My salesman, Michael Williams, spent a long time and a lot of work in getting the right vehicle for me. He understood what I wanted, and did succeed in identifying the vehicle I would be satisfied with. He did not just want to sell me anything, it had to be the right vehicle. He was great. Jason was wonderful in putting the deal together with a reasonable trade in, so he was great as well. Mr Taylor has taken care of my cars for years, and knows me well; and I did value his input in getting the correct vehicle for me. I would never purchase any vehicle without Mr Taylor's advice. More

by DR2 Verified Customer Verified Customer

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Satisfied Metairie Dealership is close to home. Dealerships in Baton Rouge and Covington were more flexible on price and better at after sale help on purchase o Metairie Dealership is close to home. Dealerships in Baton Rouge and Covington were more flexible on price and better at after sale help on purchase of last car (2019 E). Covington salesperson drove to house to go over all features with my wife. A little childish but I appreciated their (Covington) gesture of sending a MB nap sack with a bunch of MB stuff. Mike Tyson worked with be last year when I ended up buying in Covington and worked hard which was why I came back this time. I was a bit of pain in changing my mind but Jeanne and Mike were patient. More

by lschilling5804 Verified Customer Verified Customer

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Great sales personnel and excellent service. The salesman knows their products and guide you to exactly to what you need, and a service department with a service adviser that knows his products a The salesman knows their products and guide you to exactly to what you need, and a service department with a service adviser that knows his products and his customers. . More

by Edgardo Diaz Verified Customer Verified Customer

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Everhting you Expected From the Service Manager to my Salespersons to my Service person I am always pleased at Mercedes Benz New Orleans. I am always treated like a valued From the Service Manager to my Salespersons to my Service person I am always pleased at Mercedes Benz New Orleans. I am always treated like a valued customer.. More

by PITTJC3 Verified Customer Verified Customer

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Purchased a new GLE Ernie always goes above and beyond to accommodate my needs. After two test drives and several informative calls, Ernie made my purchase effortless. Ernie always goes above and beyond to accommodate my needs. After two test drives and several informative calls, Ernie made my purchase effortless. Will Russ had all of the paperwork ready and the business portion of the transaction was all made easy and quick. Robert Taylor came over to say hello and that he was available for any service needs and appreciated my business. More

by VINCENT7 Verified Customer Verified Customer

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