Robert Quintero | Page 2

I received my new custom ordered 2022 F250 last week and within a day the TCM failed. Being a new truck, the part was on back order for a few weeks and only a couple dealers in the US even had the part, bu within a day the TCM failed. Being a new truck, the part was on back order for a few weeks and only a couple dealers in the US even had the part, but were holding on tonthem. Believe me, i called and researched everywhere as well. Robert Quintero and Luis worked their magic and were able to source then part in several days! I appreciate all the phone calls and leg work they had to-do to get me on the road. Great Job gentlemen. More

Helpful 0

Report | Print

I have purchased 3 cars from Hemborg Ford and always had a pleasant experience with the sale team and service department. This best dealership in Southern California number one. a pleasant experience with the sale team and service department. This best dealership in Southern California number one. More

Helpful 0

Report | Print

Service center is very poorly managed, no communications at all. The service writers don’t call the customers or check up on the parts department. Very poor service! at all. The service writers don’t call the customers or check up on the parts department. Very poor service! More

Helpful 0

Report | Print

I have a recall that Hemborg Ford did not want to do, they did everything in their power to send me to Lake Elsinore Ford. they did everything in their power to send me to Lake Elsinore Ford. More

Helpful 1

Report | Print

I came in with my husbands truck ,Jose greeted me with a pleasant attitude. The truck was well taken care of thanks to great service pleasant attitude. The truck was well taken care of thanks to great service More

Helpful 0

Report | Print

I have been servicing my F150 since I bought the truck from Hemborg and all I can say that the service staff are great, caring, and most professional! from Hemborg and all I can say that the service staff are great, caring, and most professional! More

Helpful 0

Report | Print

Wow! That’s all I can say. The service is excellent although a little slow. Quality takes time I suppose. The only request I have is the management makes everyone grow luscious beards and mustaches lik although a little slow. Quality takes time I suppose. The only request I have is the management makes everyone grow luscious beards and mustaches like some the beautiful staff. I’m talking to you Jose More

Helpful 0

Report | Print

I wouldn’t trust anybody else with my ford vehicles. Robert and his employees treat you like family. Pat and Jorge make the whole experience less stressful and we’re awesome to work with. Robert and his employees treat you like family. Pat and Jorge make the whole experience less stressful and we’re awesome to work with. More

Helpful 0

Report | Print

Mr. Robert Quintero We appreciate a lot his attention Mr. Robert Quintero We appreciate a lot his attention helping us with our service needs, he always find the best answer to satisfy the customers. T Mr. Robert Quintero We appreciate a lot his attention helping us with our service needs, he always find the best answer to satisfy the customers. Thank you so much and we will continue thrusting in Hemborg Ford service department. We see you soon. More

Helpful 0

Report | Print

Terrible unprofessional. Looks like your years at this industry didn't exactly help you in the customer service dept. I may not be a technician but just like I kept saying from the start of the noise my c industry didn't exactly help you in the customer service dept. I may not be a technician but just like I kept saying from the start of the noise my car was making was indeed a purge valve, and now thanks to your unprofessional ways and complete disregard of fixing my car it now needs a complete cat converter. So yeah thanks for wasting my time with YOU CAN NOT DUPLICATE MY ISSUE, now looks like you will have a bigger issue . Amatures More

Helpful 1

Report | Print