Robert Martel
Robert Martel at 1st Nissan of Simi Valley
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Robert Martel

Nissan Service Advisor

1st Nissan of Simi Valley

2325 First Street
Simi Valley, CA 93065

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5.0
37 Reviews
5.0

37 Reviews

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37 Reviews of Robert Martel

December 29, 2023

Dealership Rating
Employee Rating

Web Hosting: Pakistan Cheap Domain Hosting Services Marketing92 provides professional web hosting and domain registration services in Lahore, Pakistan. Join our satisfied customer community and exp More

by marketing
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 27, 2023

Dealership Rating
Employee Rating

Martha provided incredible customer service. Her due diligence was greatly appreciated! The service is outstanding at First Nissan! More

by BLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 12, 2023

Dealership Rating
Employee Rating

I missed seeing Robert. He has taken care of all our cars for several years. I was, however, very pleased with Martha's diligence and care for my car and providing me wi More

by Dr. Leland S Shapiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martha Hernandez

Jan 18, 2023

1st Nissan of Simi Valley responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Bob Bailey, General Sales Manager | bbailey@firstautogroup.com

November 28, 2022

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Employee Rating

So sorry to hear Robert’s health issues . He is one fantastic service attendant. Always great to talk to. Hope he recovers and comes back to work. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2022

1st Nissan of Simi Valley responded

Thank you for reaching out! Robert is a valued member of our team. Sincerely, Bob Bailey, General Sales Manager | bbailey@firstautogroup.com

June 17, 2022

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Employee Rating

Robert Martel has taken care of my cars since 2001. I just heard that he has retired due to an injury. I am so sad to hear this. Sending my best wishes and thoughts to his family and him. He is THE BES More

by tlmboobear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 23, 2022

1st Nissan of Simi Valley responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Robert has done for 1st Nissan of Simi Valley and our customers. We will certainly miss him and will pass along your best wishes. Please let us know if there is anything else that we can assist you with. Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

December 08, 2021

Dealership Rating
Employee Rating

Robert is friendly, professional and very helpful. He always lets me know what my car needs and never tries to over sell. I will always bring my car to 1st Nissan and ask for Robert. More

by clancy49er
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2021

1st Nissan of Simi Valley responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

October 04, 2021

Dealership Rating
Employee Rating

Easy to book appointments online. Robert Martel is my favorite service tech to work with. Great communication, very friendly, and always honest. More

by asimpson66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 07, 2021

1st Nissan of Simi Valley responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

August 20, 2021

Dealership Rating
Employee Rating

Robert always takes good care of me and my car when I take it for service I will only come to this Nissan because of him. More

by lupegarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 25, 2021

1st Nissan of Simi Valley responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

July 03, 2021

Dealership Rating
Employee Rating

Excellent Service Manager Robert. Always courteous, prompt and greets me with a smile. More

by Jessica Beilin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 08, 2021

1st Nissan of Simi Valley responded

Hi Jessica, and thanks for the great feedback! We're very happy that Robert was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

March 23, 2021

Dealership Rating
Employee Rating

Always a pleasure dealing with Mr Robert Martel. He’s always friendly and courteous and I trust him wholeheartedly with service on my car. I would not take my car to anyone else. More

by LuAnn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 26, 2021

1st Nissan of Simi Valley responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

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