Martha Hernandez

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Everyone in the Maintenance Department with whom I interacted listened to my concerns and answered them clearly. Especially, Martha H. is very capable and knowledgeable, and kept me informed and upda interacted listened to my concerns and answered them clearly. Especially, Martha H. is very capable and knowledgeable, and kept me informed and updated as my service progressed. Of all the service departments elsewhere with which I've dealt, First Nissan is by far the best in customer care, which is why I come the extra distance to First Nissan from the San Fernando Valley. More

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Have been coming here do the last 6 years. I had no issues and highly recommend this dealership for service and buying a new car. I had no issues and highly recommend this dealership for service and buying a new car. More

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Martha provided incredible customer service. Her due diligence was greatly appreciated! The service is outstanding at First Nissan! Her due diligence was greatly appreciated! The service is outstanding at First Nissan! More

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I have been with this dealership for many years. At my recent visit I was assisted by Martha Hernandez, service advisor. I called as I noticed an issue with my car starting. She provided excellent At my recent visit I was assisted by Martha Hernandez, service advisor. I called as I noticed an issue with my car starting. She provided excellent service by getting my car in right away, providing an estimate and my battery was replaced. Her demeanor was professional and more importantly caring about my situation. It is nice to see that there are women in the service area. More

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All of the staff at First Nissan worked extremely efficiently and were very accommodating with my 2011 Nissan X-Terra and it's servicing. Mr. Jaime Almanza and his service writers have amazing custo efficiently and were very accommodating with my 2011 Nissan X-Terra and it's servicing. Mr. Jaime Almanza and his service writers have amazing customer service skills and I believe my X-Terra will be running great for many years to come, thanks to the excellent service provided by First Nissan's service department. More

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Regularly I go for service after I bought my rogue with them. In service department, MARTHA the best person , ready to help you to get Everything made right and also ready to get you comfortable while you them. In service department, MARTHA the best person , ready to help you to get Everything made right and also ready to get you comfortable while you wait, she knows everything and acts like part of your family More

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Martha communicated throughout my service visit. She was genuinely understanding of my situation and was able to get my repair done quickly and at the best price possible. I try appreciated how we She was genuinely understanding of my situation and was able to get my repair done quickly and at the best price possible. I try appreciated how well she communicated status and went through the cost share of the repairs being done. I was pleasantly surprised when my costs were $100 lower than anticipated. It was very easy to pay for my repairs online ahead of pickup, and when I arrived I received my repaired vehicle quickly. It was truly a no hassle and easy experience. Thank you Martha and First Nissan for the world class service you provided! That’s how you do it. Kudos to you! More

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I missed seeing Robert. He has taken care of all our cars for several years. I was, however, very pleased with Martha's diligence and care for my car and providing me wi He has taken care of all our cars for several years. I was, however, very pleased with Martha's diligence and care for my car and providing me with a cup of coffee (needed). Thank you very much More

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Everyone is so friendly! Quick service! The lady working the service department desk is great! Quick service! The lady working the service department desk is great! More

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