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Robert MacDonald
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25 Reviews
25 Reviews
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25 Reviews of Robert MacDonald
November 18, 2023
Cassie did not help me. Another guy did he was rude. Appt was at 2 they never took pickup back till 2:20. Another guy did he was rude. Appt was at 2 they never took pickup back till 2:20. More
by CAWIEZEL
Verified CustomerOther Employees Tagged: Sunshine Eisenbarth, Nathan Kendall
Helpful 
November 05, 2023
I'm happy with the service department. They even changed the wiper on rear window. I didn't know it was bad. Kudos to the service department crew. You make me feel safe driving my car. They even changed the wiper on rear window. I didn't know it was bad. Kudos to the service department crew. You make me feel safe driving my car. More
by Grannygrunt
Other Employees Tagged: Cassie Cross , Josh Smith
November 04, 2023
Cassie was very pleasant to deal with, I was very impressed that the truck was washed thank you for that, look forward to a great relationship with the Ford dealership impressed that the truck was washed thank you for that, look forward to a great relationship with the Ford dealership More
by Matthias
Other Employees Tagged: Cassie Cross , Josh Smith
November 02, 2023
They let me know what it would cost me before they di the work and kept me informed the whole time. work and kept me informed the whole time. More
by lizflick47
Other Employees Tagged: Cassie Cross , Josh Smith
November 02, 2023
They need mechanics that can work on your car bbbbbbbb. Aaaaaaaa dddddd FFL gg II Aaaaaaaa dddddd FFL gg II More
by Davebrowning
Other Employees Tagged: Cassie Cross , Josh Smith, Brian collar
October 29, 2023
Thank you for your service n your politeness God Bless ad have a blessed weekend have a blessed weekend More
by rebeccakiihne68@gmail.com
Other Employees Tagged: Cassie Cross , Josh Smith
October 26, 2023
They got my pickup in for service and installation of mud flaps and finished the work promptly. flaps and finished the work promptly. More
by RLBSPD8
Other Employees Tagged: Cassie Cross , Josh Smith
October 25, 2023
Honest people ,good experience dealing with them so far,like the service no complaints, recommend them to others. far,like the service no complaints, recommend them to others. More
by Tac4840
Other Employees Tagged: Cassie Cross , Josh Smith
October 24, 2023
I don’t really know them yet. They seem to be pretty good. Haven’t had a chance to buy anything from them just doing service on vehicles with them they’ve treated me good with all They seem to be pretty good. Haven’t had a chance to buy anything from them just doing service on vehicles with them they’ve treated me good with all my service request. More
by david.roth69357
Other Employees Tagged: Cassie Cross , Josh Smith
October 23, 2023
I have never had such a disappointing experience with dealership. I will never take my car back to Transwest or purchase another vehicle from them. The issue is that as a customer you have to set up an a dealership. I will never take my car back to Transwest or purchase another vehicle from them. The issue is that as a customer you have to set up an appointment 3 weeks in advance to get into the service department. Ok, did that and took my car into the dealership at 8:30 am 10/19. Now the service department goes through motions of checking in the car, this takes way to long almost 10 minutes. Finally, we get to talk about the issues. I proceed to tell him that the is a battery drain, if the car sets to long. I said that i had found a Ford service letter that states there is a fault in the trunk module. I told him that i had battery checked and it was fine, so if they could check the software on this module and see if there was power going to it. He said that they would have to check the battery first, I explained that I had already tested the battery and it was fine. He proceeded to tell me that "they had a special battery load tested and were required to do this load test". Now this would be fine, but this special battery test is ridiculous in price. He said they had to do this test, so fine charge me for something I don't need just check the trunk module. I also asked him to check out the drivers rear shock, they had just been replaced and there was a noise coming from that area. He said we will take a look at it and asked if they could keep the car overnight, if necessary, I said sure. I did not hear anything from them the whole day of 10/19. I called the next day around 10:30 am and asked if they had any news on my car. First thing they could not find my car. They service person, put me on hold for over 10 minutes. He come back and says that they were just about to get my car in to look at it, that it was right outside the tech bay waiting to go in (again lie). I said what happed to yesterday when I dropped the car off? He explained that their service manager had told me they might not get to my car until today. I said no that's not what we had discussed, and why would I set up an appointment for the 19th if you weren't going to do anything until the next day? I said fine don't do anything to my car, I"ll be over to get it right now. I went right over to get my car, had to find someone who knew where the keys were, then went out to find it in the same place where I parked it. Now I would not have noticed anything, but the service followed me out and said he wanted to make sure the car would start for me. If it was setting in front a techs bay not 10 minutes earlier, he should have known it was going to start, because they would have just had to move it. So, again I was lied to. Needless to say, I will never take another vehicle to this dealership. And with them being the only Ford around, I will not purchase another Ford as long as they are in town. More
by dustinjenkins
Other Employees Tagged: Josh Smith
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