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Robert Lonsbury
Robert Lonsbury at City Automall Ford
Refer Me

Robert Lonsbury | Page 14

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
155 Reviews
4.9

155 Reviews

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155 Reviews of Robert Lonsbury

May 29, 2023

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Employee Rating

Informed me of the work required and completed all the work in a timely manner. More

by WIMMER.WILLIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2023

City Automall Ford responded

We are very happy we could provide you with a positive experience! Thank you for choosing City Chevrolet and we hope to see you again.

May 28, 2023

Dealership Rating
Employee Rating

n o t s u r e of w ha t to s a y ? ? More

by starr,jay1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless , Christian Mulder, Nichole Rider

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Jun 15, 2023

City Automall Ford responded

Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

May 25, 2023

Dealership Rating
Employee Rating

I was pleased with all aspects of my service encounter. Rob got me schedule quickly and discussed the possible issues. Tyler and other service staff were courteous and were quick to assist during vehicle More

by PHILJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

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Jun 15, 2023

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 23, 2023

Dealership Rating
Employee Rating

Very polite and went out of his way to make a deal. This is our fourth purchase from City Ford and will continue to shop there. More

by Joshuaodum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ty Preston, Justin Harmon, Tyler Armbruster

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Jun 28, 2023

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

May 21, 2023

Dealership Rating
Employee Rating

I brought my 2023 Ford Mustang GT in for its first oil change. City Ford provided me fast a courteous service. More

by jeremypohler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 15, 2023

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2023

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Employee Rating

He is very knowledgeable about any service that may be needed for your vehicle. He explains everything that was done. He explains everything about the bill . More

by BELLINGERM53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 14, 2023

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

May 15, 2023

Dealership Rating
Employee Rating

Justin and his team have always taken good care of us. Great communication, friendliness, and good value for services performed. City Ford is a top notch dealership. More

by dennisfawcett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Kasey Shirey, Tyler Armbruster, Ashley Huntley, Lee Holliger

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May 17, 2023

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 13, 2023

Dealership Rating
Employee Rating

Service department always does a great job. I feel that they take good care of my vehicle and the communication is solid. More

by adam_osenga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 16, 2023

City Automall Ford responded

Adam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2023

Dealership Rating
Employee Rating

Working with Rob was great, he was referred to me by Brenspeed. Diagnosed the problem and got it covered under my extended warranty. I'm a satisfied customer! More

by LHUGHES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 16, 2023

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2023

Dealership Rating
Employee Rating

The service and treatment I received from this place since the day I bought my car I will not be returning. More

by CRGAMBLE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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May 15, 2023

City Automall Ford responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.

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