Audrey Gradeless
Audrey Gradeless at City Automall Ford
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Audrey Gradeless

Service Scheduler

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
20 Reviews

Dealership Experience

2 yrs

Industry Experience

2 yrs

Languages Spoken

English English

4.9

20 Reviews

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20 Reviews of Audrey Gradeless

March 31, 2024

Dealership Rating
Employee Rating

Great customer service! They were able to accommodate me with a loaner vehicle since mine was in the shop a few days. Definitely will be a returning customer. More

by lauralee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

Apr 03, 2024

City Automall Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 13, 2024

Dealership Rating
Employee Rating

The problem was fixed in a very timely manner. Still have a growel, but they could not hear it. More

by LYENDAP
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Lonsbury

Feb 17, 2024

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (260) 244-5111 so we can assist you further.

October 31, 2023

Dealership Rating
Employee Rating

City Ford always has provided excellent service for me and my family. They treat our cars like they are their cars. Much appreciated!!!! More

by Gregg
Service Price Transparency
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Recommend Dealer
Yes
Nov 03, 2023

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

September 23, 2023

Dealership Rating
Employee Rating

Tyler, Rob, and Brandon, amount everyone else, continue to provide exceptional service at City Ford! Would recommend to anyone! More

by CLAYTON.DIMMITT
Service Price Transparency
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Recommend Dealer
Yes
Sep 25, 2023

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 23, 2023

Dealership Rating
Employee Rating

Dropped off my vehicle the night before my appointment and was promptly notified when it was ready for pickup. Awesome service and friendly and attentive service personnel More

by BEVERLYCOE0303
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2023

City Automall Ford responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 03, 2023

Dealership Rating
Employee Rating

Love this place! Everyone is awesome and super friendly, helpful and passionate! If your looking to buy or have your car serviced this it the place. More

by G-Money
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2023

City Automall Ford responded

We are so happy to read such a great review about City Chevrolet! Thanks for the recommendation and have an amazing day!

August 01, 2023

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Employee Rating

considering the fact I am probably blacklisted at every Ford dealer in the Fort Wayne area, just you letting me on your property is a blessing - service department is excellent and oil change was smooth an More

by racketclub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2023

City Automall Ford responded

Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

July 24, 2023

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Employee Rating

The guys at the service desk are the best in the business. I would not take my F-150 anywhere else. More

by BOBBRANDT267
Service Price Transparency
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Recommend Dealer
Yes
Jul 28, 2023

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 21, 2023

Dealership Rating
Employee Rating

I have always had a great experience with the service department. Rob is always on top of everything. More

by lnnagfam
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2023

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. We hope you have a great day!

July 18, 2023

Dealership Rating
Employee Rating

I have already submitted this review. It took me 2 days to get my seat readjusted after the service tech took it upon himself to redo every setting. More

by ANNETTE.SHULER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler Armbruster

Jul 21, 2023

City Automall Ford responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.

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