Robert Hepner | Page 25

A joy ride Not only my beautiful MKZ, but the entire experience. Tom Guido wanted to know what was important to me in a car, he listened and he delivered -- and Not only my beautiful MKZ, but the entire experience. Tom Guido wanted to know what was important to me in a car, he listened and he delivered -- and then some. The entire Carman staff made the process easy, smooth and enjoyable. Best car-buying experience ever. More

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My experience at Carman Ford was over and beyond, my sales representative was Albert Seeney, and he was amazing. His friendliness and making me feel absolutely comfortable was much appreciated after a sales representative was Albert Seeney, and he was amazing. His friendliness and making me feel absolutely comfortable was much appreciated after a long day at work then car shopping. Albert was very kind to me and my son who was with me and very tired. Al saw that and took the initiative to order my son dinner. I highly recommend Carman Ford to anyone who is in search of a reliable nice vehicle and great Customer Service. I would also like to acknowledge Bob who was great help as well. More

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My husband was in the market for a truck. When we started looking we found that new trucks were completely out of our range. When he stopped at Carman and talked to Scott, Scott was very helpful and started looking we found that new trucks were completely out of our range. When he stopped at Carman and talked to Scott, Scott was very helpful and honest as far as what we would likely pay a month for a new car. That being said he (Scott) discussed options with my husband and in the end found my husband the perfect used truck. We did not have a trade in or a down payment and Adam was able to work our payment down to a figure that was comfortable for us. the overall experience was a good one. The only downside was in the amount of time it took. We arrived at the dealership around 5 pm and left around 8 pm. My husband and I would both recommend the dealership to friends and will return their when we need to purchase another vehicle. More

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Great dealership, sales office clean and spacious, facilities in excellent shape. All interactions with personnel highly positive. The process of buying a new car was carried out in a friendly, comp facilities in excellent shape. All interactions with personnel highly positive. The process of buying a new car was carried out in a friendly, competent atmosphere. More

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I'm 70 years old and always dreaded going car shopping and dealing with the salesmen. This turned out to be the best experience I've ever had in buying a new car. Adam, Scott and Bob couldn't hav shopping and dealing with the salesmen. This turned out to be the best experience I've ever had in buying a new car. Adam, Scott and Bob couldn't have made it more easier for me and my wife. They all made us feel at home and went out of their way to answer all our questions and see that we were satisfied with everything. I highly recommend them and would deal with them again. More

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The service offered a customer was always polite and informative, never pushy. They were open and casual and knowledgable. And after checking with other dealerships, I found they had by far the best p informative, never pushy. They were open and casual and knowledgable. And after checking with other dealerships, I found they had by far the best price as well as the best customer treatment. I highly recommend them to anyone. More

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How do you come in for an oil change and leave out with a new car? - Sincerity, Service, Superior product • The Sales professionals are awesome- Sincere with meeting my needs: o Adam – kept me informed new car? - Sincerity, Service, Superior product • The Sales professionals are awesome- Sincere with meeting my needs: o Adam – kept me informed about the 2013s and took me for a test drive o Ken – patiently reviewed all the new features and worked with me to select the vehicle with the options I needed o Rob – walked me through the final paperwork, ensuring that I understood the fine print and details of the warrantee • Service o Service management team really tried to accommodate me with last minute requests for oil changes with my 2008 MKZ! o Listened to my concerns o Helped out with a loaner vehicle even when the repair was not covered • Superior Product o I loved my 2008 MKZ – awesome ride, beautiful, dependable o Everyone was so impressed with the 2013MKZ – great commercials! I had to take a test drive o I see a car as a tool. I expect my 2013MKZ to serve me as well as the 2008 did I wandered into Carmen Lincoln 5 years ago, and now I am driving my second new car. Did I need a new car – probably not, but I’m driving the car I want and I am confident in the quality of the vehicle and the team at Carmen that supports it! Thanks, Roxanne Allen More

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Great experience. Everyone was friendly and worked hard to make sure I was happy. Robert the finance guy provided exceptional service and made sure I got a great rate. Scott was personable and easy to deal to make sure I was happy. Robert the finance guy provided exceptional service and made sure I got a great rate. Scott was personable and easy to deal with. Bob is an interesting man with great stories. It was like buying from friends. Thank you, Rodd A. More

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Scott Henning and Robert Hepner took great care of me throughout the whole car buying process. Scott had great communication and showed me some great vehicles and got me in the vehicle I wanted. Robert throughout the whole car buying process. Scott had great communication and showed me some great vehicles and got me in the vehicle I wanted. Robert was great in getting me financed, I know that wasn't easy and they didn't take all day about it. They both made the process stress free I will reccomend them to anyone I know that is in the market for a vehicle. More

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I was treated to exceptionally attentive and courteous service by Scott Henning, Robert Hepner, Adam Johnson, and Bob Carty at Carman Ford/Lincoln. They went beyond the call to not only make my purchase a service by Scott Henning, Robert Hepner, Adam Johnson, and Bob Carty at Carman Ford/Lincoln. They went beyond the call to not only make my purchase as convenient and affordable as possible, but also to make sure my specific needs and preferences were being met. Would certainly recommend/return. I am extremely satisfied with my purchase. More

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