Robert Heinsohn | Page 14

GMC truck owners beware I came in for a 25 dollar oil change and tire pressure check ( 2009 GMC Sierra truck which I bought new.) with a coupon they sent me ,,,They were c I came in for a 25 dollar oil change and tire pressure check ( 2009 GMC Sierra truck which I bought new.) with a coupon they sent me ,,,They were courteous and at took me in right away ... Then after 30 minutes the service man came in and said that I need to have various fluid level changed and checked and showed me a estimate for $805 dollars,,, Not sure but I was schocked or went into OMG mode...They said i needed to top off gear fluid and various other levels and change fluids with only 36,500 miles on odometer..I recently had my truck checked in Greenwich, Ct. I knew mostly all was ok except for engine oil which needed to be changed..I settled for brake fluid change, and coolant flush, and New coolant.. Total was now $347 dollars,,Still outrageous ..and they agreed to top of all gear fluids..( was not reflected in bill) I did get a 15 dollar coupon discount but total labor was $183 dollars , brake fluid and oils $118..I never had any problems with this truck and most of my miles are highway miles and I do very little towing, My 5500 pound sailboat and 2500 pound trailer twice a year about 30 miles each years.,, My point and most know that after warranty you simply cannot go to a dealer for above reasons,,,!!! IF I were GMC they should get out of Truck bsuiness because if you bring in a perfectly good running truck in near mint condition and get handed an $805 estimated bill, WOW can you imagine if i had serious problems what my bill would be.. Previouly in 2014 I came in for balancing my tires, on my GMC truck with only 18,000 miles but the service man said they cannot be balanced due to minor cracking lines on sidewalls which they referred to as dry rot...OMG the first time,,I agreed to buying a new set of tires for $900 dollars,, In my opinion I thought the tries were fine and its not uncommon for truck tires to show a little cracking on firewalls due to large size of tires and also rather a common problem with Japaneese rubber compounds...2 times I have come into this dealer and gotten a huge bill which makes me question what is going on with their service pricing .....Moral !! Owner beware and if you are off warranty you really need to go elsewhere ..and may explain why so many are distrustful of Dealers in this country ..In case of need my other car is a 2005 Audi A4 Quatrro Avant wagon, 6spd manual with 1.8 engine, 125, 000 miles Only cost was a mandaotry timing change at 85,000 miles , ( 650 dollars ) and new tires ( 65,000 miles...) P6 tires are great ($750) Otherwise car is perfect and most likely will easily make it to 200,000 miles, On highway this A4 gets 36 mpg and has far superior 4 wheel driving to anything else I have owned including my GMC Sierra , but then again My truck can pull 9000 pounds. I recomend this truck to anyone but keep in mind its a 2009 with V8, 5.3 ,, I average around 17 MPG More

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Three cars in about 7 years from this dealership My salesman (Gerald) is wonderful. He helps me by showing me all the gadgets in the car that I bought and helps me to set my phone in the car. My salesman (Gerald) is wonderful. He helps me by showing me all the gadgets in the car that I bought and helps me to set my phone in the car. More

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Sales person I hace a very good experience , he was very professional and ones about my deal , also new everything about my truck, I will come back to Robert Senge I hace a very good experience , he was very professional and ones about my deal , also new everything about my truck, I will come back to Robert Sengelman. More

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James Geraghty -- a pleasure to work with ! We had a really "healthy" auto dialogue with James Geraghty at Delray Buick/GMC last week. James' laid-back/no heavy sales pitch-style gave my husban We had a really "healthy" auto dialogue with James Geraghty at Delray Buick/GMC last week. James' laid-back/no heavy sales pitch-style gave my husband & I all the time & privacy to make the best choice for our new life as empty nesters !!! We give James Geraghty a "10 out of 10" rating for his knowledge, help & service. Delray Buick/GMC dealership's entire crew from the Receptionists to Finance Department -- our WHOLE "car shopping" experience was a wonderful & pleasant surprise !!! We would highly recommend this Dealership to family & friends -- best we've seen in years of buying cars & really liked their no-haggle pricing policy -- it worked well for us ! More

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Outstanding Service Bob Heinsohn, Fernando Pagan, Jeancarlos Kent, went above and beyond to provide better than expected service. I had problems with my tires which are Bob Heinsohn, Fernando Pagan, Jeancarlos Kent, went above and beyond to provide better than expected service. I had problems with my tires which are a little more than six months old and these gentlemen were quick to resolve my problem. There attention to detail is far better than I have ever expected from any dealer, Buick and these fine service representatives made my experience the best ever. Bienvenido Vega More

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First time there for service. Bob was great! Very first time in the dealership and he made me feel welcome. The repairs were completed on time and the waiting area was very relaxin Bob was great! Very first time in the dealership and he made me feel welcome. The repairs were completed on time and the waiting area was very relaxing. Already told them I will be back when I need my oil changed! More

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It was, and continues to be ... A Pleasure Everyone I have interacted with at Delray Buick has been very professional and service oriented. Terry Pfister, sales associate, was knowledgeable, pe Everyone I have interacted with at Delray Buick has been very professional and service oriented. Terry Pfister, sales associate, was knowledgeable, personable, not at all pushy, and made the buying experience very pleasant. Bob Heinsohn, service advisor, is always helpful and makes a point to fully understand and address any concerns. Service appointments are handled very efficiently. I also stopped in the body shop after I had just purchased the car to ask a question. The manager was very pleasant and helpful, and came outside to demonstrate what needed to be done to take iron water spots off my car bumper. I would recommend Delray Buick to friends. More

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bob heinsohn is very professional and eager to please. He discusses what needs to be done with servicing the car and he goes over with you if anything is wrong. He is very friendly and easy to due business discusses what needs to be done with servicing the car and he goes over with you if anything is wrong. He is very friendly and easy to due business with. I would gladly deal with bob heinshohnheinsohn again. More

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Triple A dropped my Denali off at about 4:30 yesterday Jan 7. We were passing through town and did not know a soul. The parts were in stock. Bob and his mechanics stayed an hour after closing time and Jan 7. We were passing through town and did not know a soul. The parts were in stock. Bob and his mechanics stayed an hour after closing time and had us on the road by 6PM. They went the extra mile after what was a along day for us all. Thank you Bob and team for your great service!! -Randel and Sharon Butler Arkansas More

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Went one month ago to see if this 2013 needed service since it had 3000 plus miles on it.... Told to bring it back when I got some more on it.... Planning a 200 mile trip so i brought it in..... Really r since it had 3000 plus miles on it.... Told to bring it back when I got some more on it.... Planning a 200 mile trip so i brought it in..... Really really nice experience.... Plus the StarBucks coffee Machine is as great as it could be.... N/C...Glad to find a friendly dealer.... Over and out Marv Ravikoff More

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