Robert Heinsohn
Robert Heinsohn at Delray Buick GMC
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Robert Heinsohn

Service Advisor

Delray Buick GMC

2400 South Federal Highway
Delray Beach, FL 33483

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4.8
156 Reviews
4.8

156 Reviews

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156 Reviews of Robert Heinsohn

April 23, 2024

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Employee Rating

It was an amazing great experience for me and my family. John Tambone and the rest of the people we dealt with were so honest and helpful and made the entire experience such a pleasure. I will for sure be r More

by MATSTATY03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2024

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Johnny was very nice but your other staff is very rude. When I came to pick up my car, Johnny was out. I quietly waited at the counter. After 5 minutes I asked the two guys there if they could help me. More

by Youngtimothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Castagna, Scott Bartsch , Johnny

Apr 23, 2024

Delray Buick GMC responded

I'm sorry to read about your experience. It's important that all our customers feel valued and recognized from the moment they walk in. We'd like a chance to make things right - please reach out at your earliest convenience so we can discuss further.

March 27, 2024

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My experience was wonderful. My car was clean after my service. I enjoyed my coffee while I was waiting I could not be happier thank you to all that supported my experience. More

by JOHNB24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Frenna

Apr 12, 2024

Delray Buick GMC responded

We're so glad to know you had a wonderful experience at Delray Buick GMC! It's great that your car was returned clean and you enjoyed our amenities. We appreciate the positive feedback, thank you!

March 24, 2024

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Long time customer. Dealership has never let us down when it comes to warranty or scheduled maintenance More

by flyman
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Castagna , Dan Fielder

Apr 12, 2024

Delray Buick GMC responded

We're so grateful for your continued trust in Delray Buick GMC! We'll always be here to provide top-notch service and maintenance. Thanks for the review!

March 10, 2024

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Been dealing with Robert Heinsohn for many years on my GMC Sierra and have always been happy with the service he has provided. More

by CBBATT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 10, 2024

Delray Buick GMC responded

We're so glad to know that you've had consistently positive experiences with Robert and our team at Delray Buick GMC. Thanks for your loyalty over the years, we appreciate it!

March 01, 2024

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Disappointed I was told that it would take 90 minutes. After 90 minutes I went to check to see how much longer it would take and my car was still at the same spot as when I bought it in. After 90 minutes More

by KAPRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daris Marshall

Mar 07, 2024

Delray Buick GMC responded

Kapron, I'm sorry to read about your experience. It's not our intention to keep you waiting longer than necessary and we certainly don't want any of our customers feeling overlooked. We'd like the opportunity to make this right for you - please reach out directly so we can discuss further how best to resolve this issue. Thank you, Ralph Nahmod Service Manager Delray Buick GMC 561-278-3217 X2624

February 06, 2024

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Very good service. Bob was great to work with. Communication was very good through the process. More

by DHAAG1
Recommend Dealer
Yes
Feb 16, 2024

Delray Buick GMC responded

All of us at Delray Buick GMC are happy to see this wonderful feedback! Thank you, Dhaag1!

February 05, 2024

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Employee Rating

Excellent service and great communication from Robert! We purchased two brand new vehicles from Dan and he promised that the service dept would not let us down and to date they have been great. The reason More

by SANTIAGO_BERNARDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Fielder, Pat Frenna

Feb 16, 2024

Delray Buick GMC responded

We're delighted to know that you had a great experience with Robert and Dan at Delray Buick GMC! It's fantastic to see your switch from Ford has been positive. We'll continue striving for excellent service, thank you for choosing us!

January 19, 2024

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Employee Rating

Well informed on his product and a sincere straight shooter, it was a pleasure to work with an individual of such high integrity than you John More

by edward
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Tambone

Feb 05, 2024

Delray Buick GMC responded

Edward, we're delighted to know that John's knowledge and integrity made your experience at Delray Buick GMC a pleasure. Thanks for the great feedback!

January 16, 2024

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Employee Rating

I ordered my GMC with Robert and he kept me informed thru out the process. He was great to work with and I recommend him highly. More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jan 31, 2024

Delray Buick GMC responded

Robert, we're glad to know that your experience with our team at Delray Buick GMC was a positive one! We appreciate the recommendation and are here if you need anything else. Enjoy your new GMC!

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