Robert Bouza | Page 3

Customer Service Had an awesome experience with Tonya. Once I drove in she was waiting in the garage to serve the customer which was awesome and straight to her office Had an awesome experience with Tonya. Once I drove in she was waiting in the garage to serve the customer which was awesome and straight to her office. She did everything! That's what you call customer service!! Thank you Tanya. Woodfield Lexus has the best employees !! Honestly I buy my cars in Lexus cause of there customer service... More

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Bought 2 cars from this dealership & both times have been an awesome experience. Great job by the team at Woodfield Lexus! Keep up the the great work. 👍🏼 an awesome experience. Great job by the team at Woodfield Lexus! Keep up the the great work. 👍🏼 More

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Car buying made easy As always, it was a pleasure buying an certified pre-owned auto from Woodfield Lexus. Eugene Merlin is very professional and makes you feel very comfo As always, it was a pleasure buying an certified pre-owned auto from Woodfield Lexus. Eugene Merlin is very professional and makes you feel very comfortable with his low pressure personable style. He is a swell person too. Eugene, Robert Bouza and Bill Payne are great and willing to what they have to do to make the deal. I would recommend Eugene Merlin and Woodfield Lexus to everyone looking for a great buy, for a great place and a great way to purchase a vehicle, new or Preowned. Michael McLoughlin More

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Exceptional dealership to do business with. Great experience overall and will highly recommend them to all my friends and family members. I will not go anywhere else. experience overall and will highly recommend them to all my friends and family members. I will not go anywhere else. More

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Genuine Customer Care Eugene went out of his way to answer our questions and ensure our needs were met. We’ve worked with some shady car salesmen in the past and Eugene rea Eugene went out of his way to answer our questions and ensure our needs were met. We’ve worked with some shady car salesmen in the past and Eugene really to the time to give us honest feedback even if it wasn’t what I wanted to hear. I appreciated the straightforward, reason based answers - it wasn’t just a guy trying to make a sale. Robert and Lowell also helped me get the most trade in value for my car and reduced my monthly payments to a manageable amount, even though I was upside down on my previous loan. I’m ever so grateful to get out of the lemon I was in and obtain peace of mind with a Lexus certified vehicle. Would definitely recommend to anyone in need of handholding through the buying process. More

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Friendly and Efficient Great experience at Woodfield Lexus! Dan Rosen was great and very knowledgeable. As a matter of fact every employee we encountered was always willin Great experience at Woodfield Lexus! Dan Rosen was great and very knowledgeable. As a matter of fact every employee we encountered was always willing to assist. Will definitely recommend!! More

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Recall - Appointment made - appointment kept! Bob Schmerler was polite, helpful and considerate! Victor in the Service Department even went back to office to get me a copy of the NX 2019! Bob Schmerler was polite, helpful and considerate! Victor in the Service Department even went back to office to get me a copy of the NX 2019! More

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Promising start turned into 3500 dollar nightmare repair I live in CT and was looking for the right car and was willing to drive/fly far to get it. I found the 330ci at WOODFIELD LEXUS and knowing it was a l I live in CT and was looking for the right car and was willing to drive/fly far to get it. I found the 330ci at WOODFIELD LEXUS and knowing it was a long trip to make, I had lots of specific questions for them regarding the condition of the car. Everything from the condition of the breaks, tires, to inner parts like the serpentine belt, valve cover gasket and idler pulley, etc. For every question, I was met with the same answer: "Yasin, it's a very nice car and if there was anything wrong, our mechanics would have found it during their very thorough inspection". Purchasing from a very reputable dealership was an important factor - so naturally I take their word. Upon getting back to CT - approximately 1000 miles later, but over the course of 3 days, the electrics fail, whilst the engine overheats. Upon getting the car serviced, it turns out it was due to a very worn idler pulley tearing up as well as a very worn serpentine belt needing replacement. I reached out to Woodfield (Randy), to then be informed that I was over the 500 mile warranty mark - so no help could be extended. I was told that that was typical for these BMW's - "nice car, but many problems". Except, I was informed that I was getting an awesome car in great shape. I had to pay the 350 dollar repair. A few days later the car started dripping an immense amount of oil prompting me to find a certified BMW mechanic to give the entire car a thorough inspection as I no longer trusted that the information on the car's condition I'd received was accurate. The mechanics discovered that whilst mostly mechanically and aesthetically sound, the car had been poorly maintained. Not only did the car need significant work to rectify the oil situation due to significant wear and tear on the valve cover gasket, oil pan, and oil filter etc, but they also found the following were in dire need of replacement: engine mounts, transmission mounts, front control arm brushings, both rear strut with mounts and hardware. Oil issues was a big flag I waved when Lexus Woodfield informed me that there had been oil seepage, but that it had been taken care of - again, I quote “if there was anything wrong, our mechanics would have found it”. To save the engine and ensure the car would be in driving condition, the repair totaled an additional 3500 dollars. When I confronted the salesman, he told me straight up that he was just the sales guy and couldn’t help me - informing me that I had to reach out to head of used cars. I was also told that they had sold me the car in good faith, so therefore couldn’t take responsibility for the flaws I was seeing - also indicating that I had driven 1000 miles. Whether 200 or a 1000 miles, it was clear that with the condition the car was in, it was an accident waiting to happen. I tried calling several times - but every time I got through to his voice answering machine. Despite leaving messages, my calls weren’t returned. I couldn’t get a hold of him. An unfortunate situation for me, feeling that I had been sold a car that should clearly have had significant repairs prior to the sale, which were instead passed on to me. I'm sure Woodfield didn't sell me the car knowing it had flaws, but there simply wasn't a thorough enough check and they refused to help now that the situation turned to be worse than expected. The biggest surprise to me is that this service came from a 5-star dealership. This review is to chronologically document the process of what happened. Yes, in my opinion, this is not the service I expected, and am still hopeful that they will see this as encouragement to do right by me. If they choose to stand by their decision, then it's up to the reader of this review to decide whether this action is fair or not. More

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