Victor Maristela
Victor Maristela at Woodfield Lexus

Victor Maristela

Service Advisor

Woodfield Lexus

350 E Golf Road
Schaumburg, IL 60173

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32 Reviews
not yet
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32 Reviews

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32 Reviews of Victor Maristela

June 09, 2023

Dealership Rating
Employee Rating

After purchasing and having all service performed over the last 17 years at this dealership - it is disappointing that Woodfield Lexus finds it necessary to charge 3% for credit card sale. More

by Gorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 12, 2023

Woodfield Lexus responded

We apologize for your dissatisfaction of the new credit card charge. This practice is being used by many businesses to offset their expense increases Instead of raising the prices, you have the option of paying by debit card, check or cash to avoid paying the extra charge. Thank you for being our customer and we hope to continue to work with you on your auto needs!

October 05, 2022

Dealership Rating
Employee Rating

Everything went great. Vic wasgreaton thetime and price had rental waiting in and out with no problems More

by schultz38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 05, 2022

Woodfield Lexus responded

Glad we were able to assist! Thanks for sharing.

September 24, 2022

Dealership Rating
Employee Rating

The service department staff is very professional and accommodating, and pleasant to work with every time More

by DMarkus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tammie Sage

Sep 26, 2022

Woodfield Lexus responded

Thanks for being our loyal customer and sharing your thoughts! We appreciate your support!

July 06, 2022

Dealership Rating
Employee Rating

I always appreciate your professionalism and courtesy. You are really customer focused and driven. Thank you. More

by donnaworix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2022

Woodfield Lexus responded

We do our best! Thanks for sharing. We appreciate your support!

April 04, 2022

Dealership Rating
Employee Rating

THE SERVICE WAS EXCELLENT AND TIMELY THE SERVICE PEOPLE WERE VERY KNOWLEDGEABLE AND MADE MY STAY VERY ENJOYABLE More

by har
Recommend Dealer
Yes
Apr 04, 2022

Woodfield Lexus responded

It is our pleasure having you as our customer! Thanks for sharing your thoughts. Your support is appreciated.

February 28, 2022

Dealership Rating
Employee Rating

Vic is a very attentive and helpful service advisor. I appreciate everything he does to help. More

by Steph.Perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2022

Woodfield Lexus responded

We are pleased to hear Vic takes good care of you! Thanks for sharing. Your support is appreciated.

February 25, 2022

Dealership Rating
Employee Rating

I love Issac and Victor at this location. They both make sure my father and I are well taken care of every visit since it bought my car. I plan to buy my dream truck at this location just bec More

by mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Isaac Homa

Feb 28, 2022

Woodfield Lexus responded

We are thrilled to have you as our customer, Mary! Thanks for sharing. Your support is appreciated.

February 21, 2022

Dealership Rating
Employee Rating

Thanks so much for my assistance from Advisor Vic! I appreciate all your assistance and help servicing my vehicle! More

by Lindachopelas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Feb 23, 2022

Woodfield Lexus responded

We are always happy to help, Linda! Thanks for sharing. Your support is appreciated.

February 16, 2022

Dealership Rating
Employee Rating

Friendly people, efficient and prompt service, comfortable waiting area. I was able to get an oil change on a moment's notice and they fit me in. More

by cpavlatos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 17, 2022

Woodfield Lexus responded

Glad we were able to accommodate you! Thanks for sharing. Your support is appreciated.

February 06, 2022

Dealership Rating
Employee Rating

Clean and pleasant waiting area. Service technician was very informative and my work was completed very quickly. More

by richard b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 07, 2022

Woodfield Lexus responded

Glad we could help in keeping your vehicle in optimal condition. Thanks for sharing, Richard!

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