Rob Sylvia | Page 4

Julia Keating was extremely helpful and helped us find the right car for my Dad! She was knowledgable, efficient, very patient, friendly and went out of her way to work with us in choosing a car. She real the right car for my Dad! She was knowledgable, efficient, very patient, friendly and went out of her way to work with us in choosing a car. She really cared about us! Thank you Julia for the wonderful experience and a big thank you to all at Jannell Ford!! More

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Both Jannell’s service and sales departments have always been so good to me! The owners are present and involved daily. The sales team has helped with many commercial truck purchases and also family vehicle been so good to me! The owners are present and involved daily. The sales team has helped with many commercial truck purchases and also family vehicles. Shaon and Dave in the Service department have us in and out quickly or have rentals scheduled and waiting. A wonderful buying experience.. -Dane McGrath More

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Rob and Wilfredo were absolutely amazing. My car was totaled by a tree on Halloween. I was amazed at the work they put in for me to be in a safe vehicle with my children. Jannell ford has always been my totaled by a tree on Halloween. I was amazed at the work they put in for me to be in a safe vehicle with my children. Jannell ford has always been my family’s dealership and since my last visit especially, I would vouche for them forever! More

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I am incredibly pleased with the compassion and professional way I was treated at Jannell Ford in Hanover! Dreams really do come true from Rob Sylvia and management! professional way I was treated at Jannell Ford in Hanover! Dreams really do come true from Rob Sylvia and management! More

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Ford Ranger Purchase: Excellent Experience, Very Fair Price My 2004 Explorer SportTrac needed a major repair, and David Smith in Service let me know that it was probably time to move on rather than pour more re My 2004 Explorer SportTrac needed a major repair, and David Smith in Service let me know that it was probably time to move on rather than pour more repair dollars into it. Appreciated his candor and good advice to save me money. Worked with Rob Sylvia and Eddie Clark to purchase a 2019 Ranger Lariat. They conducted professional conversations and negotiations without pressure. Trade-in value was very good and the final price was excellent. Rob was perfectly congenial to my wife and me and took the time to go through the vehicle's features and assisted with setting up the Ford Pass app. Long-time customer since my 2004 purchase... Jannell has continually stayed on top of its game, remodeled and expanded the facilities, and they always provide overall excellent sales and service at a good value. Fair practices with the customer first and staff is always willing to discuss any issue or question that might arise and make accommodations. Recommend without reservation. More

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New car I brought a new car. No stress ,no trying to convince me to buy anything but what I requested. Price was comparable to other dealers I brought a new car. No stress ,no trying to convince me to buy anything but what I requested. Price was comparable to other dealers More

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2 new vehicles in 3 days! I used jannell once before, in 2013 or so. I was happy with them at the time, but not enough to make them my exclusive dealer. I bought a car somewher I used jannell once before, in 2013 or so. I was happy with them at the time, but not enough to make them my exclusive dealer. I bought a car somewhere else in the meantime, and decided to check them out when my mother was on the market for an Escape this past fall. Rob Sylvia met us when we walked in, and immediately made us comfortable. Low pressure, pictures of his family on his desk, that kind of thing. We ended up with a good deal on a ‘15 escape for my mom, good trade value, good bottom line price on the escape. Rob even went to my moms house to drop off the vehicle and pick up the trade, I’d never heard of that happening anywhere else. I vowed I’d be back. This past week I traded in a used Taurus and my girlfriend traded in a used wrangler for a new F150 for me and Explorer for her. Both deals went unbelievably smooth with more than fair trade in prices (especially on the wrangler) and thousands off sticker on both purchases. We used Rob again for both, and I’ll never use anyone else. Kathy in finance was great with both me and my girlfriend, offering and explaining warrantees and extras but not pushing when we stated what we wanted and didn’t want. The sales manager was great also (I didn’t catch his name) he was fair and the bottom line on both deals was exactly what we felt comfortable with. I can honestly say that my family has found their dealership, I will never go anywhere else. More

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Ford-Tastic! My wife and I recently visited Jannell Ford in Hanover. It was an excellent experience top to bottom. We had bought our previous 7 cars from a singl My wife and I recently visited Jannell Ford in Hanover. It was an excellent experience top to bottom. We had bought our previous 7 cars from a single different dealer, and weren't sure about switching... We LOVED our sales person Rob (yes we actually loved a car salesperson!!) and the staff, from front desk to sales to financing, was really great. Here is why:: A) THEY SAID THEY WERE LOW PRESSURE, AND THEY ACTUALLY WERE; B) THEY MADE NUMBERS SIMPLE AND UP FRONT, AND WHEN WE ASKED TO TRY SOMETHING DIFFERENT, THEY DID THE MATH RIGHT THERE AND SHOWED US THE ANSWERS; C) THEY BENT OVER BACKWARDS FOR OUR SCHEDULE, HAD CARS READY WHEN WE ARRIVED, AND NEVER MADE US FEEL LIKE WE COULDN'T LEAVE WITHOUT PRESSURE TO BUY RIGHT THEN. I would highly recommend this dealership and will absolutely be back again. Thank you Jannell for a car-buying experience that made us feel good about shopping for cars! More

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Great customer service! Exceptional sales person Rob Sylvia Just bought a car from Jannell and had a great experience, from sales to service. They have made my experience pleasant . Rob Sylvia went above and be Just bought a car from Jannell and had a great experience, from sales to service. They have made my experience pleasant . Rob Sylvia went above and beyond to make sure we were 100% satisfied. There was no pressure to buy and he was excellent with explaining all our options and helping us decide our best option. After the purchase he came in on his day off to make sure my car was detailed and ready when he told me. He was patient and showed me all the options in my new car and helped me sync my phone. He was awesome! More

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Great customer service especially from Rob Syvlia! I had been searching for a particular Ford Transit and although Jannell didn't have one on their lot, they persisted in finding me the vehicle I asked I had been searching for a particular Ford Transit and although Jannell didn't have one on their lot, they persisted in finding me the vehicle I asked for, even though they got it from another place. Janice did her research and found some cars, then Rob Sylvia, a wonderful sales rep, went out of his way to make sure I was happy with the car. I highly recommend Rob; I was treated fairly and kindly along the sales process. When I picked up my car, it was clean and ready for me. The only nit pick was with the finance piece of the transaction - took a long time to process paperwork, etc. But otherwise, all good!! More

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