Rob Daily

AVOID THIS DEALER! ! If I could give this dealer zero stars, I would. When my entire wheel flew off my car while I was driving, they claim this was not their fault. ! If I could give this dealer zero stars, I would. When my entire wheel flew off my car while I was driving, they claim this was not their fault. Well, I don't know whose fault it was. Everyone who came across my car (towing company, strangers on the side of the road, even another Subaru dealer) all said that the lug nuts were not tightened properly. Subaru Chandler performed the previous service, which I had to pay $522 for since it was the in-depth 30K mile service, said this has nothing to do with them and will not take any responsibility whatsoever. I'm lucky I didn't die or get hurt, or hurt or kill anyone else. If you value your safety at all, do not go to this dealer. More

Helpful 0

Report | Print

The Chandler superstore is what a proper representation of Subaru brand should be like. After a bottom of the barrel worst possible experience at another Subaru dealership in town closer to Phoenix/Sco of Subaru brand should be like. After a bottom of the barrel worst possible experience at another Subaru dealership in town closer to Phoenix/Scottsdale, I was strongly encouraged by a family member to work with the Chandler team. Working with the Chandler team vs the previous dealership was night and day. We are talking the worst McDonalds you’ve ever been to vs a three star Michelin restaurant. Chandler is three stars and then some. They are what a car leasing/buying experience should be like. They are what make a Subaru, a Subaru. GM Rob Daily from Chandler called me the same day of my horrid experience with the other dealership and told me he would get me sorted and he did just that. Asked me what I was looking for, budget and all. He passed me off to Jack Callaghan his assistant sales manager who (what felt like) effortlessly got me sorted with the exact 2024 Crosstrek Wilderness with upgrades and accessories that I was looking for within 24hours. Not only that, and maybe my budgeting was off, but he got things $5 below the lower end of what I was looking to have as my monthly payments. Done deal. Put some money down to hold the car, was told it would be in end of month (December), got a text this past Friday morning (12/15) as I was walking to the gym that it had arrived. Jack, knowing my excitement, was able to work with the team to have it ready for me later that day after 5pm. Unfortunately, Jack was unable to be on-site, so he ensured that I was prepared when I came in: we spoke that afternoon, made a checklist of what I needed and he confidently handed me off to Caitlin Humphrey his sales associate who would help me that evening with things. Caitlin simply put, was outstanding and so friendly. She took the ball and ran with it to the end-zone. Walked me through all of the papers I was signing. She took time to explain a couple additional options that I could add in, most being extremely practical, by no means tried selling me anything I didn’t need. Working in a previous life as a sales development rep, I very much appreciate the handoff process between a manager and associate. Caitlin wanted to ensure that she took the same level of care as Rob and Jack did and it showed. Last but not least, Brian Banks - he is FUN and just a delight to work with for the money side of things. When going through a couple final options of additional coverage for a third year of the lease, I felt like I was being given clear and transparent information that I was able to process at my speed. It wasn’t like this non stop jabber of buzz words where I am unable to even process what is being said to me. Top to bottom, from Rob to Jack to Caitlin to Brian - when you have a positive experience with each person, that isn’t a coincidence, that is the sign of a strong and honest team who care about their customer’s first and the commission check second. My experience with the Subaru brand was almost completely destroyed because of the other dealership near PHX/Scottsdale. The Chandler Subaru team changed that and they have my loyalty as a customer moving forward. Chandler Subaru is the shining definition of what I would call an honest, fair and friendly dealership who properly represent Subaru’s brand and values. I will proudly champion and recommend Chandler to anyone considering a Subaru. Do not waste your time with anywhere else in the PHX area. Chandler will treat you as a human and that is what the car leasing/buying experience should be. In three years, I look forward to working with Chandler Subaru again - whether it is purchasing my current Subaru or leasing another model. Oh ya, and the Crosstrek rocks so far. Awesome awesome car. More

Helpful 1

Report | Print

We LOVE our 7th Subaru! Subaru Superstore of Chandler is the place to shop for excellent sales and service. Staff is honest, hardworking and treat you like family! Thank you for a great experience. the place to shop for excellent sales and service. Staff is honest, hardworking and treat you like family! Thank you for a great experience. More

Helpful 0

Report | Print

Rob the GM Daniel the salesman and Steve were absolutely amazing ! They made it so easy to get in and out fast and gave me an amazing deal on my trade in. !! If you visit the store I highly recommend you as amazing ! They made it so easy to get in and out fast and gave me an amazing deal on my trade in. !! If you visit the store I highly recommend you ask for one of them to help you out !!! More

Helpful 0

Report | Print

I brought my car to this location to have a routine check up as I was going on a road trip and wanted to make sure everything was in order. Angela gave me a clean bill of health and a signed copy that everyt up as I was going on a road trip and wanted to make sure everything was in order. Angela gave me a clean bill of health and a signed copy that everything was in good shape to drive. After they touched it everything broke down. I went a month ahead of time and spent four visits trying to have them fix my AC that wasn't broke. They used used parts inside my vehicle. And finally decided after my 90 day contract to go to a different Subaru. My AC didn't work after four visits and the funny thing is it wasn't broken when I arrived there the first time! One visit at another Subaru fixed all the odd ball issues that came from this store. Angela made it seem like it was my problem and I witnessed her talking bad about the customer before me. The whole store seemed to be out to lunch and they made a mistake during my first visit and decided they didn't want to fix it. I would stay away from this Subaru and go to one that wont knock a bunch of things out of place and then not care. More

Helpful 0

Report | Print

Tom was a terrific help when it came to purchasing our new Subaru. He clearly explained the difference between the packages so that we could make the right decision. We our love our new Forester! new Subaru. He clearly explained the difference between the packages so that we could make the right decision. We our love our new Forester! More

Helpful 0

Report | Print

In my 40 plus years of buying vehicles this is by far the best experience I've had in buying a new car. The level of professionalism, communication, and just all round customer service during our experience best experience I've had in buying a new car. The level of professionalism, communication, and just all round customer service during our experience was exceptional. It started with our salesman Brandon, who was very patient and attentive, and and went all the way up the chain to Rob Daley the Manager. Everyone we had contact with made us feel good about the car buying experience. Mr. Daley you should be proud of your team and yourself for offering a level of Customer service rarely seen these days. I can't say enough about you and your team except offer a sincere THANK YOU. Rest assured we will continue to be loyal Subaru buyers and fans of Chandler Superstore. See you next time!!! More

Helpful 0

Report | Print

Absolutely the best dealer car-buying experience we have ever had. We were fortunate to have worked with Scott Postel for the majority of our transaction. We came in from California and Scott picked us up ever had. We were fortunate to have worked with Scott Postel for the majority of our transaction. We came in from California and Scott picked us up at the airport, provided an educational test-drive, and handled every aspect of the purchase process with a smile. A shout-out also goes to Rob Daily, General Manager, who was courteous enough to negotiate with us prior to making the trip over. Also, a shout-out goes to the dealership's owner's wife Lisa C. for putting us in touch with Rob and Scott. And Rodney in Finance was also great. If you are thinking about buying a car from this location I highly recommend you ask for Scott Postel - he is patient, low pressure, and one of the nicest people you will ever meet. Great job Scott and Subaru Superstore of Chandler! More

Helpful 0

Report | Print

Been Shopping here for over 6 years. Well run and very clean. I feel like everyone there is make sure that you are satisfied. Johnny, Morgan, Jerry, Daniel, Angela, Brent - You guys are awesome. Thank you clean. I feel like everyone there is make sure that you are satisfied. Johnny, Morgan, Jerry, Daniel, Angela, Brent - You guys are awesome. Thank you! Alex- More

Helpful 0

Report | Print

Had a great experience purchasing a new Ascent! Our sales associate John B. was great and easy to work with. Marc in finance made the paperwork process quick and easy. Our delivery team was also great to wor associate John B. was great and easy to work with. Marc in finance made the paperwork process quick and easy. Our delivery team was also great to work with and super helpful and friendly. More

Helpful 0

Report | Print