Rita Ruhland | Page 6

I worked with Rita Ruhland via email prior to visiting the dealership. We had a few exchanges and I narrowed down my test drive choices to a 2013 Impreza Sport Premium and a 2013 WRX. Unfortunately betw the dealership. We had a few exchanges and I narrowed down my test drive choices to a 2013 Impreza Sport Premium and a 2013 WRX. Unfortunately between talking with Rita and coming in for the test drive, another customer put a deposit on the 2013 Impreza Sport so I was unable to test drive the specific model. They let me know early in the process that the car I was originally interested in was unavailable and found a suitable replacement for me to drive in addition to the WRX. The test drives were no hassles at all. Scott Collins simply got the keys and away we went. I didn't feel any sort of high pressure sales. It was a very relaxed environment, and everybody in the dealership was friendly and professional. They gave me a very fair price for my trade in and a great deal on the WRX I ended up purchasing. I would highly recommend Premier Subaru for a new or used car purchase. More

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After contacting a few other dealerships I had contacted Rita Ruhland online through the website before going in. She was quick to respond and quoted a decent price for the new car I wanted (some dealership Rita Ruhland online through the website before going in. She was quick to respond and quoted a decent price for the new car I wanted (some dealerships insist you go into the showroom before quoting any price). She referred me to Jeff Lambert, who followed up with a phone call immediately. Buying a car can be exciting and stressful at the same time, but from the moment I drove into Premier I felt comfortable and confident that I was in good hands. I never felt pressured to buy and all my questions where answered honestly. The staff is friendly and it is a casual, comfortable atmosphere. Everyone is professional and accomodating. When negotiating price I felt that Will really helped out and listened to my needs and my budget concerns. I am thrilled to have a great new car that I feel safe in yet still looks sporty. As a side note, when driving into the dealership with my old car, it started making a terrible noise. I met Johnny, one of the mechanics out in the parking lot. He told me not to worry, that they would look it over before I left. I walked into the service department and spoke with Gary who took it in right away (after Johnny drove it around the block). They gave me a full diagnostic report and assured me the car was OK to drive home. I was then offered a decent trade in offer, even though the dealership knew the extent of repair needed, which I felt was very generous. Although this dealership is about 50 minutes from my home I will be going back there for service and for my next purchase. Thanks to the whole staff for the professional image you project and uphold. You are the epitomes of what customer service represents. More

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Very friendly atomsphere willing to work with you no hidden pricing. I worked mostly with Rita she is the best I just pickup my 2013 outback last night love it. This is my second subaru just traded m hidden pricing. I worked mostly with Rita she is the best I just pickup my 2013 outback last night love it. This is my second subaru just traded my old one in after ten years 170,00.00 miles later. Jeff was my sales person he was helpful with going over the car and setting up my blue tooth for me.. Thanks, Mike More

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Outstanding staff. From the initial contact with Rita Ruhland to my salesman, Herman Winston, they made buying a car so easy...these people got "it" together. They all worked seamlessly together from sho Ruhland to my salesman, Herman Winston, they made buying a car so easy...these people got "it" together. They all worked seamlessly together from showing the vehicles to pricing trade-ins all the way to doing the final paperwork. Herman put up with me "putting the car through the paces" and without a peep.. what a trooper. Poor Rita looked for the car I wanted all over the New England states and only for me to change my mind the day I went to test drive it. God bless her patience. Everyone in this dealership is just so easy going and laid back and informative it made buying my fourth Subaru a breeze. We even took delivery in the middle of the Blizzard of 2013 and they were there and had us on our way in no time.. That is true customer dedication in my eyes. Thank you Rita, Herman, Rich, Tammy and all the other loyal employees of Premier Subaru for coming through for us in a pinch regardless of Blizzard conditions!!! Thank you so much for outstanding customer service. This is our first experience at Premier Subaru and probably not the last... More

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Easy to work with. Focused on customer convenience much more than any other Subaru dealer in the area (Wallingford, Watertown, Danbury). I would highly recommend Premier Subaru. more than any other Subaru dealer in the area (Wallingford, Watertown, Danbury). I would highly recommend Premier Subaru. More

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Purchased 2013 Outback end of August. Very happy with vehicle and overall experience. Everyone was professional and courteous, and they honored their commitments. Dealt mostly with Herman Winston to co vehicle and overall experience. Everyone was professional and courteous, and they honored their commitments. Dealt mostly with Herman Winston to complete the purchase. He was pleasure to work with -- addressed all questions/concerns, kept process smooth and without delays, and followed up afterward to be sure eveything was okay. More

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VERY, VERY SATISFIED!!!! I AM VERY HAPPY WITH MY VEHICLE! EVERYONE THERE WAS PROFESSANAL, COURTEOUS, AND WHEN MY HUSBAND DECIDES TO GET OF HIS CAR, WE WILL BE THERE AGAIN TO BUY. IT IS DEFINATELY WORTH THE EVERYONE THERE WAS PROFESSANAL, COURTEOUS, AND WHEN MY HUSBAND DECIDES TO GET OF HIS CAR, WE WILL BE THERE AGAIN TO BUY. IT IS DEFINATELY WORTH THE TRIP!! More

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