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Ricky Catalan
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Ricky Catalan | Page 2
Service Advisor
BMW of Catonsville
6700 Baltimore National Pike
Baltimore, MD 21228
47 Reviews
47 Reviews
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47 Reviews of Ricky Catalan
February 05, 2022
BMW Catonsville service rocks! Appointment made. Car was taken in immediately. . Loaner provided as promised. Loaner was a bmw to match the model I’m driving. Entire staff was professional. So cool th was taken in immediately. . Loaner provided as promised. Loaner was a bmw to match the model I’m driving. Entire staff was professional. So cool that a video was created and provided by the technician of my car and the service performed. Loved it. Ricky C was the best service advisor I’ve worked with to date. He cares about the customer. My car was finished service near closing time. Ricky waited for me (30 mins past closing time) to pick up the car. Total care for the customer. Thank you Ricky!! You deserve kudos from leadership! Highly recommend BMW Catonsville for service. I’m a lifetime BMW owner and customer here! More
by michela_c2003
Helpful 
January 18, 2022
Amazing service..even though these times with Covid the great customer service hasn’t stopped.provided a loaner for the service and the techs work and service advisor were amazing.took very good care of my great customer service hasn’t stopped.provided a loaner for the service and the techs work and service advisor were amazing.took very good care of my 2022 M3 More
by Gencoupe345
Other Employees Tagged: Neil Taylor, Brittany Hill, Keon Tobin
December 05, 2021
I purchased a used 2018 BMW 340 from a BMW dealership in Virginia. After a while I noticed a wind noise in the cabin. I stopped by the BMW of Catonsville (since it was close to my house) where the Service M Virginia. After a while I noticed a wind noise in the cabin. I stopped by the BMW of Catonsville (since it was close to my house) where the Service Manager, Mr. Mel Cuesta kindly agreed to test drive my car to identify the issue. Mr. Cuesta went above and beyond to make sure the problem is diagnosed; he personally followed up with BMW to find out what's covered under the warranty and what's not, and at the end he found a solution with just a small fee to me. I'm very satisfied with the customer service I received, and highly recommend Mr. Cuesta and this dealership. Mr. Ricky Catalan was also very helpful and I appreciate his assistance very much, as well. More
by Babak
Other Employees Tagged: Mel Cuesta
April 26, 2021
I have purchased multiple cars from Ben and he is always a pleasure to work with. He has always been professional, efficient and straight forward. a pleasure to work with. He has always been professional, efficient and straight forward. More
by Kn
Other Employees Tagged: Benn Edwards
April 22, 2021
I just wanna thank the great team at bmw of Catonsville for all there great service.As soon as i walked in the door i was greeted by a great team of advisors. Brittany,Neil,Keon,Jamie and Ricky were very h for all there great service.As soon as i walked in the door i was greeted by a great team of advisors. Brittany,Neil,Keon,Jamie and Ricky were very helpful and great customer service was provided by all five of this amazing team.i brought in my 2021 x5 and my 2014 328 this time.Also the smile i was greeted with could be seen under the mask that everyone had on.Very happy with how clean the areas are and how every one taking the Covid issues serious and professional.i just want to thank this amazing team for everything they did!!! More
by Gencoupe345
Other Employees Tagged: Jamie Brenneman, Neil Taylor, Brittany Hill, Keon Tobin
April 17, 2021
Benn was excellent. He addressed our every question and need to ensure our happiness. He was with us every step of the way to guarantee a smooth transition. need to ensure our happiness. He was with us every step of the way to guarantee a smooth transition. More
by Sara
Other Employees Tagged: Sam Choi, Benn Edwards, Joe Feng
February 16, 2021
Brilliant service, perfect dealership and staff. Cant Brilliant service, perfect dealership and staff. Cant recommend enough!! Rick always goes out of his way to make sure i get the best parts for my Brilliant service, perfect dealership and staff. Cant recommend enough!! Rick always goes out of his way to make sure i get the best parts for my car, and makes sure i get home safe and back to pick up the vehicle. Thank you Ricky! More
by Kehoe
October 09, 2020
Best service in Maryland! Everyone is exceptional and goes out of their way to accommodate me any time I go there.The service team ROCKS goes out of their way to accommodate me any time I go there.The service team ROCKS More
by artistteacherresearcher
Other Employees Tagged: Mel Cuesta, Jamie Brenneman, Neil Taylor, Brittany Hill, George Panniell, Keon Tobin, Rick Van Dyken, Mike Winter , Taylor (cashier)
June 19, 2020
I stay with dealership because of the honest and exceptional service department and service advisors.... This is my third X-3. I have purchased. Rocky Catalan is the best service advisor! exceptional service department and service advisors.... This is my third X-3. I have purchased. Rocky Catalan is the best service advisor! More
by Pmeehan
Other Employees Tagged: Ricky Catalan
April 27, 2020
I've contacted Ricky several times as I was out of the country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! More
by gigibee93
