Rick Mignanelli | Page 3

Great and memorable delivery Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new be Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new beautiful Buick Encore, and then I went into the finance office and met with Wayne King who handled all of the "paper work with me". I say "Paper" work because they don't actually have you sign using paper. It's all on this amazing touch screen which takes up the entire desk. Everything is crystal clear and enlarged so you can see all of the fine print if you care to read it. He just flips the screen so I could sign and then he flips it so he could witness with his signatures. When we were all done, I saw him wiping down all of the surfaces for Covid, which was so well done and very professional. Then he wiped down this little case with a visor in it so I could see what looked like one of my wife's crystal perfume bottles. But it was a stick which contained all of my paperwork. I couldn't believe it! Real crystal, with a neat Paul Masse logo etched with a laser in the center of the crystal. Imagine that! When I was home later that day I plugged it into my PC...and it lit up! It was really cool. I opened my file of paperwork and there it all was, my signatures and everything. I always hated those cumbersome rolls of paperwork after buying a car. Not at Paul Masse's. This is just one little touch, but it says a lot. It says that the customer experience is everything to them. I love this place! More

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Outstanding All aspects of my previous lease and the new lease was outstanding. Everyone i dealt with was committed to being polite courteous and helpful..... Th All aspects of my previous lease and the new lease was outstanding. Everyone i dealt with was committed to being polite courteous and helpful..... They were all very knowledgable in their respective roles. thanks More

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Great Experience! Most certainly the best car buying experience I've ever had. Courteous & respectful staff. NO GAMES! Of particular note, my salesperson David Begin Most certainly the best car buying experience I've ever had. Courteous & respectful staff. NO GAMES! Of particular note, my salesperson David Begin was exceptional. Knowledgeable & patient in explaining all the tech features of my new GMC. In the market for a new vehicle? You absolutely have to head to Paul Masse & see David! More

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Excellent Tom and all involved made the process of purchasing my new GMC easy!! Was in and out with my new purchase in an hour and 1/2, can’t beat that! Tom and all involved made the process of purchasing my new GMC easy!! Was in and out with my new purchase in an hour and 1/2, can’t beat that! More

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Purchase of 2018 GMC Terrain My wife and I purchased our 2018 GMC Terrain from Tom. This was by far the easiest automobile transaction I have ever had. Tom was professional thro My wife and I purchased our 2018 GMC Terrain from Tom. This was by far the easiest automobile transaction I have ever had. Tom was professional throughout the transaction, and he was helpful and understanding to our scheduling needs. I would recommend Tom to everyone!! Thank you, Alex and Melissa Doumato More

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They made leasing a car a wonderful 1st time experience ! My experience since day one has been an amazing & pleasant journey. I cant thank Bob Masse and Rick Mignanelli enough for their one on one service and My experience since day one has been an amazing & pleasant journey. I cant thank Bob Masse and Rick Mignanelli enough for their one on one service and everyone there. The service department was warm and friendly and kind. I cant say enough about my experience , the only thing that saddens me is that I am not going to be a part of the Paul Masse family as I am relocating . But I can tell you I always will be a voice in a quick referral to a friend or stranger to experience the experience. Buying or leasing a car can be a scary thing... But NOT at Paul Masse's Big shout out of THANK YOU to you all ! Laurie Ragosta More

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Happy I found them. They were Friendly, knowledgeable and a great sales team. Nick answered all my question and if he didn't know the answer he found it out. It was bette They were Friendly, knowledgeable and a great sales team. Nick answered all my question and if he didn't know the answer he found it out. It was better then dealing with family. More

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Great Experience" Highly recommend Paul Masse Buick GMC South. This is my second lease from Buick at this dealership and it is always a pleasant experience. They are h Highly recommend Paul Masse Buick GMC South. This is my second lease from Buick at this dealership and it is always a pleasant experience. They are honest and accomodating. A definite cut above any other car dealership I've dealt with in the past. You will not be disappointed. More

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A wonderful car shopping experience This was by far the best car shopping experience my wife and I have ever experienced. We visited Paul Masse Buick GMC South recently with the intentio This was by far the best car shopping experience my wife and I have ever experienced. We visited Paul Masse Buick GMC South recently with the intention of purchasing a single truck. We ended up leasing 2 new vehicles! The staff were patient, professional and courteous - we never felt pressured or unsure of our decision. We also loved how the cars are priced - this is car buying as it should be. Thank you Rick, Dave and Cam! More

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exploring for a new car I have not been in a dearlership in 22yrs and a little nervous abut the process and what I wanted.David Begin was just the right person to help me an I have not been in a dearlership in 22yrs and a little nervous abut the process and what I wanted.David Begin was just the right person to help me answer any questions easily pointing out the different pks in the cars. It went so well I bought the car much sooner than I thought I would , will be picking it up tomorrow. David excellent salesperson not pushy, pleasant, treated me with respect. the manager Rick Mignanelli was helpful in adjusting the price and also pleasant. I would recommend this dearlship to anyone. Thank you for having good people in sales. More

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